Bedford Hospital South Wing
South Wing, Kempston Road, Bedford, Bedfordshire, MK42 9DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Amy - Posted on 16 September 2024
I had a colposcopy procedure today (16/9/24). I was very nervous as I had never had this kind of procedure before. The ladies working in the department were so kind and caring. They are a credit to the hospital.
Visited Gynaecology on September 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2024
Absolutely fantastic staff. The nurses were amazing with our 5 year old and nothing was too much trouble. Put us at ease and treated our son quickly. Thank you team. Five stars.
Visited Accident and emergency services on September 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Lorna - Posted on 14 October 2024
My 2 year old was recently admitted to Riverbank ward after a short stint in the A&E department. The care we received was second to none and we couldn't fault anyone or any department. For what was a very very scary time for us as a family the care of the staff and how they cared for our daughter was brilliant and we couldn't have asked for anymore. We were on holiday at the time of the accident so this was not our local hospital, we were asked if we wanted to be transferred to our local hospital but due to the level of care we had already received by this point we declined and wanted to stay. I cannot remember a lot of the names that looked after us but there are a few faces that we remember well and i hope this gets back to them and they are able to know who they are. The female Doctor that took charge of our care in the A&E department was amazing and kept us updated as and when when during this time we were incredibly worried and not sure if our daughter would make it, she was so reassuring and really helped us feel a little more at ease. Foundation dr on Riverbank ward was always there for not only my daughter but to the rest of us as a family and ensuring we were all okay due to the nature of the accident. He was always around if we had any questions and would help us as much as possible when he could and was extremely approachable. Nurses on Riverbank ward All i can say is thank you. For the care you gave our daughter and adapting things and willing to try different things to help when she was having her observations and any other interventions done and again for ensuring our comfort and making sure we were okay and had everything we need. The MaxFax doctor was incredible and sang to my daughter to help her get through her examination and was extremely patient. Critical care ensured we had all of our questions answered and ensured we knew even though we were discharged that we could come back to them at any point if we were worried. The play specialists that work so hard ensuring there is fun activities for the children to do everyday. This was a safe haven for us and gave us that change of scenery we all needed and being able to see our daughter play and have some enjoyment was great. Also for coming to appointments with us and not only helping to support my daughter but also for supporting us too. The two doctors that came to see her before she could be discharged were great and did her checks in a play car whilst she was playing outside which helped her so much. The safeguarding nurse always kept us informed and made sure we were okay and had support. The eye team and Dr that came to see us in her room were great and played videos for her to watch whilst she was having her examination again just making everything that little bit easier. It doesn't feel enough to just say thank you. This was the hardest week of our lives and we are just in awe of the care and treatment we received. Thankyou so much.
Visited Children's & Adolescent Services on September 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Care was brilliant
Rated 5 stars out of 5
by Lynne Blunt - Posted on 23 October 2024
I took my 92 year old Mother to Bedford A and E department on Wednesday 4th September. She was having difficulty breathing and had had previous chest pain. The staff were extremely kind, caring and knowledgeable. Both medical and nursing staff were brilliant. We were there the whole day (9hours) but after her investigations and treatment she went home with medications. She had an investigation and a consultant appointment as outpatient following this within weeks. She has made a brilliant recovery and her quality of life had much improved. She was treated with respect at all times.
Visited Accident and emergency services on September 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Delays and Chaos
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2024
My wife admitted with appendicitis, 10 hours wait in Accident & Emergency. On ward (Richard Ward) observation and bloods were missed/bypassed- nurses were too busy. She has a soya allergy and was continually offered food containing soya. At times long wait for pain relief. Long wait on discharge waiting for pharmacy. The whole ward seemed chaotic and understaffed.
Visited General Medicine on September 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Superb Care
Rated 5 stars out of 5
by Shona Lewicki - Posted on 23 October 2024
Gave birth in Bedford at the start of August with my second. I was super intent on not staying in hospital for long and everyone I came into contact with was on board and got me to my brother’s wedding a mere 24 hours after giving birth. I’ll forever be grateful for them being able to combine the safe delivery of my beautiful baby boy with the opportunity to still attend a big family event. Everyone was so kind, chatty and caring. They made a stressful 14 hours in hospital a whole lot more manageable. I cannot speak highly enough of the care I received to other pregnant people in my life. This was my second delivery at Bedford. My first was very different but I was just as well looked after then too.
Visited Maternity services on August 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Megan - Posted on 14 August 2024
I came in today with my daughter, the receptionist was lovely, and a young man called us in todo my daughters hearing test, he was so pleasant and good with her, and when explaining the things to her he was very clear in his explanation, and talked her threw everything, although my daughter is fine with these sorts of things, other children may not be and he was great. Thank you
Visited Ear, Nose & Throat on August 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Shand ward
Rated 5 stars out of 5
by Ron Smith - Posted on 07 July 2024
I have just spent seven days on Shand ward and found the staff from the cleaners to the Consultants to be first class.Everyone is very polite and extremely helpful. The food on the ward is excellent Anyone booked into Shand ward can look forward to a very professional experience
Visited Stroke on July 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sandra - Posted on 26 July 2024
I attended an appointment at the stroke clinic and didn’t wait more than 5minutes before I was seen, the staff were happy and explained everything that would happen, I also had a scan and an MRI and again , the staff were happy, informative and professional, I was also given a map to follow to find each department. I have had a few operations in the past few years in orthopaedic and the consultants have been excellent in repairing my breaks . Thanks you all for your excellent help.
Visited Stroke on July 2024
Bedford Hospital South Wing has not yet replied.
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Review titled Caldwell Centre staff brilliant
Rated 5 stars out of 5
by Tina Wright - Posted on 05 June 2024
Was referred by GP for x-rays. Centre runs a walk in service. Staff in there are friendly and efficient. The receptionist clearly explained the process. Waiting time was good and the technicians were excellent as well as reassuring about the problem I have. All should be praised for their brilliant service.
Visited Orthopaedics on June 2024
Bedford Hospital South Wing has not yet replied.
Information supplied by Bedford Hospital NHS Trust