Bexhill Hospital
Holliers Hill, Bexhill-on-Sea, Sussex, TN40 2DZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent in every way
Rated 5 stars out of 5
by Fiona Cullen-Skowronski - Posted on 10 February 2023
This evening am enjoying the reassurance and guidance I received today after the very thorough testing of my eyes at the Ophthalmology department at Bexhill Hospital. The time between the opticians referring me and the appointment was less than a week. I arrived early and bought a lovely coffee from a kind volunteer at the snack bar. Then a nurse called me in for a sight test. There was no delay. She and her colleague were warm and professional and cheery. After that, another nurse took me for a scan. Very soon after that the consultant called me in to check my eyes with some super equipment. He was very professional but also very kind and patient, including when I confused looking right with looking left. He was very thorough, doing the tests again after a ten-minute break for new drops to start working. Afterwards, he explained very clearly what was wrong. He used the medical term followed by an explanation in laymen's language. I feel totally reassured and I know how to recognize if retina may have detached and therefore to contact them. I now know what to tell friends of my age when they are concerned about floaters in their eyes, how to recognize when it might be a detached retina. I learned a lot today. Am very grateful for the swift, professional, very kind care. And what a comfortable place to be. Lovely chairs to sit in. No freezing air conditioning. All the staff very calm. The receptionists also were very kind.
Visited Ophthalmology on February 2023
Review titled Bexhill Hospital
Replied on 26 May 2023
Dear Fiona, Thank you for taking the time to provide such positive feedback following your recent attendance to the Ophthalmology Clinic at Bexhill Hospital. It was pleasing read that the entire team from the volunteer, to the nursing staff, consultant and reception team all played their part and worked cohesively to provide a high level of care to you. Patients should feel confident in the care they are receiving and we are pleased this was evident on your visit and that you have been fully informed on how to recognise when it might be a detached retina. Please be assured that your heartfelt feedback will be shared with the staff involved.
Information supplied by East Sussex Healthcare NHS Trust