Birmingham Children's Hospital
Steelhouse Lane, Birmingham, B4 6NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Uncaring and rude
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
First let me say not all were rude. My daughter was taken care of by some very good doctors, nurses and support people. I am hearing impaired. I informed everyone of this several times during our stay. I had one female doctor dismiss me because of her mask I couldn't read her lips. There for I had no idea what she was saying. Yeah she dismissed me with her hand and walked out of the room. My daughter a five year old. Was scared she would cry and scream when I wasn't in her sight. Understandably so. I couldn't get food from the cafeteria, sent up to the room( I said im not asking for free if have cash, debt card, or credit card) I can pay. Explained my delema. No help, No food!! Was told repeatedly you have to go to the first floor to pick up food for yourself. My son in law had to drive 1.5 hours one way to bring me food. No one seemed to have any answer or be willing to help me or even care for that fact. The cafeteria workers I spoke with in the phone were very rude and uncaring. I ask to speak with a social worker. I never saw one. Im also a type two diabetic. Did anyone care? Sadly No! But let me say the ladies that cleaned my daughters room..top notch. Very friendly and caring. I give them 5 stars. I think its a sad day we live in when parents or caregivers are treated as nothing. I would not recommend Birmingham's Childrens Hospital. For the many reasons listed above.
Visited Children's & Adolescent Services on January 2023
Review titled Birmingham Children's Hospital
Replied on 19 January 2023
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust, though we are sorry to see we have not met your expectations, and disappointed you. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
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Review titled Unacceptable A&E Wait Time
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Arrived at 09:45am on a Sunday morning with my 18month old who had a high temp & head to toe rash. Was advised the wait may be up to 14 hours (and some had been waiting that long!) and that only one parent could stay as they were so busy, which was very distressing for my child. After 3 hours one of the consultants came out to the waiting room shouting that parents needed to stop asking reception and the initial assessment nursing staff how much longer they would be waiting. I think this needs to be addressed and the staff need to be mindful that these are very worried parents with seriously unwell children who are being made to wait fourteen hours, and maybe adjust attitudes / patient care a little. In total we waited 6 hours to be told my child had a viral rash, only to take her to the gp the following day to find out she actually had Scarlet Fever / Strep a. Absolutely appalling from start to finish.
Visited Don't know on December 2022
Review titled Birmingham Children's Hospital
Replied on 12 December 2022
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We are so sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Provided by Care opinion
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Review titled We can’t praise the staff enough.
Rated 5 stars out of 5
by D Harrison - Posted on 22 September 2022
We have spent a combined 16 weeks at Birmingham Childrens Hospital this year alone following our sons surgeries, with a great deal of that spent on Ward 11. Although all of the care we have received has been phenomenal, the staff on ward 11 are by far the best. They are a fantastic team of close knit nurses and doctors, expertly organised by the ward sister. The attention to detail on patient care, the kindness and consideration given to parents is nothing short of amazing. From the housekeepers to the nursing staff, there is very little that we could pick fault with ward 11. The only thing that could improve this already amazing ward, is additional funding for a refurbishment.
Visited Cardiothoracic surgery on September 2022
Review titled Birmingham Children's Hospital
Replied on 09 November 2022
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback to the whole of Ward 11 to brighten their day. We will also pass on the suggestion of funding for a reimbursement! Thank you again! Best Wishes, the Patient Experience Team.
Provided by Care opinion
Information supplied by Birmingham Women's and Children's NHS Foundation Trust