Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Boundary Road, Bodmin, Cornwall, PL31 2QTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Waiting time in Minor Injuries
by Lancer25 - Posted on 06 July 2023
My husband, in his eighties, fell and landed on the lawn mower badly bruising one arm and sustaining a deep cut on his hand. At Bodmin Minor Injuries the triage nurse told him he wouldn’t have long to wait to see a nurse. Nearly three hours later he was still waiting. During this time, only three patients from the waiting room were seen, and including my husband there were only five patients there during the three hours.There were two nurses on duty apparently. A nurse came straight away to collect people they obviously knew who were on official business and later two auditors were greeted by a nurse and taken through. After a couple of hours, during which time only two patients had been seen, my husband was told there was one patient before him, and again he wouldn’t have long to wait. Thirty minutes after this patient left, my husband was still waiting, and feeling quite shaken from his fall, and by now very frustrated, decided he couldn’t wait around any longer and came home. Obviously we don’t know why it took two nurses nearly three hours to see three patients, but it seems a long time to be sitting around when you’re in discomfort, with no idea of how much longer you are going to wait. I think it would have helped a great deal, if a nurse could have let the patients know why there was a delay, instead of letting them sit there, watching the door, waiting for someone to be called through. Patients expect long waits when there’s a queue of people ahead of them, but when there doesn’t appear to be, they deserve to know why there’s a delay, especially as in my husbands case, they have been told there would only be a short wait.
Visited July 2023
Provided by Care opinion
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 20 July 2023
Thank you for your comments in relation to Bodmin Community hospital Minor Injury Unit. We are very sorry to hear your experience was not a good one and this is not what we would expect from one of our services. Please feel assured that we have passed this feedback to the Matron and team lead who will look into the experience you received.
Provided by Care opinion
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Review titled Walk in centre. Excellent care.
Rated 4 stars out of 5
by Kay - Posted on 20 April 2023
Went to the walk in following injury to hand. The service was amazing . Staff friendly and caring. Thank you very much The car park or lack of space in it is my only issue.
Visited Urgent care centre on April 2023
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 24 April 2023
Thank you for your feedback regarding the care you received at Bodmin Hospital. We are glad that you found the staff friendly and caring. Following on from similar feedback the Trust is currently looking at ways to improve parking for hospital visitors, with Bodmin identified as a priority. Many thanks Becky
Provided by Care opinion
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Review titled Walk in centre. Excellent care.
Rated 4 stars out of 5
by Kay - Posted on 20 April 2023
Went to the walk in following injury to hand. The service was amazing . Staff friendly and caring. Thank you very much The car park or lack of space in it is my only issue.
Visited Urgent care centre on April 2023
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 24 April 2023
Thank you for your feedback regarding the care you received at Bodmin Hospital. The Trust has identified following similar feedback that parking is an issue and are looking at ways to improve this for the future. Many thanks Becky
Provided by Care opinion
Information supplied by Cornwall Partnership NHS Foundation Trust