Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Boundary Road, Bodmin, Cornwall, PL31 2QTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Waiting time in Minor Injuries
by Lancer25 - Posted on 06 July 2023
My husband, in his eighties, fell and landed on the lawn mower badly bruising one arm and sustaining a deep cut on his hand. At Bodmin Minor Injuries the triage nurse told him he wouldn’t have long to wait to see a nurse. Nearly three hours later he was still waiting. During this time, only three patients from the waiting room were seen, and including my husband there were only five patients there during the three hours.There were two nurses on duty apparently. A nurse came straight away to collect people they obviously knew who were on official business and later two auditors were greeted by a nurse and taken through. After a couple of hours, during which time only two patients had been seen, my husband was told there was one patient before him, and again he wouldn’t have long to wait. Thirty minutes after this patient left, my husband was still waiting, and feeling quite shaken from his fall, and by now very frustrated, decided he couldn’t wait around any longer and came home. Obviously we don’t know why it took two nurses nearly three hours to see three patients, but it seems a long time to be sitting around when you’re in discomfort, with no idea of how much longer you are going to wait. I think it would have helped a great deal, if a nurse could have let the patients know why there was a delay, instead of letting them sit there, watching the door, waiting for someone to be called through. Patients expect long waits when there’s a queue of people ahead of them, but when there doesn’t appear to be, they deserve to know why there’s a delay, especially as in my husbands case, they have been told there would only be a short wait.
Visited July 2023
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Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 20 July 2023
Thank you for your comments in relation to Bodmin Community hospital Minor Injury Unit. We are very sorry to hear your experience was not a good one and this is not what we would expect from one of our services. Please feel assured that we have passed this feedback to the Matron and team lead who will look into the experience you received.
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Review titled Walk in centre. Excellent care.
Rated 4 stars out of 5
by Kay - Posted on 20 April 2023
Went to the walk in following injury to hand. The service was amazing . Staff friendly and caring. Thank you very much The car park or lack of space in it is my only issue.
Visited Urgent care centre on April 2023
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 24 April 2023
Thank you for your feedback regarding the care you received at Bodmin Hospital. We are glad that you found the staff friendly and caring. Following on from similar feedback the Trust is currently looking at ways to improve parking for hospital visitors, with Bodmin identified as a priority. Many thanks Becky
Provided by Care opinion
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Review titled Walk in centre. Excellent care.
Rated 4 stars out of 5
by Kay - Posted on 20 April 2023
Went to the walk in following injury to hand. The service was amazing . Staff friendly and caring. Thank you very much The car park or lack of space in it is my only issue.
Visited Urgent care centre on April 2023
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 24 April 2023
Thank you for your feedback regarding the care you received at Bodmin Hospital. The Trust has identified following similar feedback that parking is an issue and are looking at ways to improve this for the future. Many thanks Becky
Provided by Care opinion
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Review titled Excellent NHS service
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2023
Yesterday, while on holiday, I attended the MIU. I was seen speedily, and the 3 staff I saw (receptionist, triage nurse & the nurse who treated me), were all immensely kind, caring, helpful and extremely professional. I really appreciated their help. An excellent NHS experience. Thank you.
Visited Urgent care centre on March 2023
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 27 March 2023
Dear User Thank you very much for your lovely feedback regarding the staff you had interactions with at Bodmin Minor Injury Unit. I have passed this feedback onto the Matron and Charge Nurse of the unit who are very appreciative that you took time out of your holiday to leave feedback. We hope you enjoy the rest of your holiday. Many thanks Becky
Provided by Care opinion
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Review titled My husband had an accident with his eye.
by EyeEye52 - Posted on 11 January 2023
It’s so easy to complain about the NHS, and there are definitely issues and delays. However, our experience this morning has been amazing. Eye injury, phone 111 and within less than 1.5 hours, we had a triage, and two call backs and an asked to to go Bodmin minor injuries. Seen almost straight away. Discussion with Eye department at Trelisk who called back within half an hour. Recommended medications for administering now and an appointment made for Monday. He went for the appointment today to the eye clinic at Treliske. He was seen almost immediately by triage and then seen by an eye doctor within a few minutes. He was greatly reassured that no permanent damage had been done. It was explained to him how to look after it and reassured that if anything changes, he could come back to the clinic at any time. Such care and empathy. Treatment couldn’t have been better. Thank you Treliske eye clinic.
Visited January 2023
Provided by Care opinion
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 11 January 2023
Thank you EyeEye52 for taking the time to leave Bodmin Minor Injury Unit such lovely feedback. We are very pleased to hear that staff acted quickly and that you were able to have a prompt referral to the eye clinic at Treliske Hospital. We do hope you are healing well. Many thanks Becky
Provided by Care opinion
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Review titled Frustration and anger
by fedupin carbis bay - Posted on 17 October 2022
I had an appointment for an MRI scan at Bodmin Hospital. I was led to believe that an early scan was important as I would have to be booked for surgery somewhere outside Cornwall. Bodmin is an 80-mile round trip away (with no public transport alternatives)from my home. My neighbour kindly agreed to drive me there and to assist me as I have little mobility. Traffic on the A30 is awful but by starting off early we arrived in good time, only to be told the appointment had been cancelled because of a fault. We could wait 4 hours for an engineer to come from Bath in case he could fix it but no guarantee. To make another appointment I would have to go home and ring again - but no one answers the phone - I tried for 2 days to get through before today's appointment, without success. Have you any idea of the frustration, anxiety and fear this has caused me? Do you care? I am a pensioner and am beginning to doubt that I will ever get help before I die. I will just have to continue in pain and discomfort. Thanks for nothing NHS.
Visited October 2022
Provided by Care opinion
Bodmin Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Extremely well cared for…
Rated 5 stars out of 5
by Dorset Nurse - Posted on 09 October 2022
I visited Bodmin MIU after a fall while on holiday. I was treated with dignity, kindness and professionalism throughout my entire visit. Everyone I interacted with could not have been kinder or more helpful. I am a nurse myself and would like to say Thank You to the lady on reception, the triage nurse, emergency care practitioner on duty who looked after me and the radiographer. You were all great …I was seen, treated, discharged and home within 2 hours. I can’t name names but hopefully Matron will pass this feedback on to you and you will know who you are… Keep up the good work.
Visited Urgent care centre on October 2022
Review titled Bodmin Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 11 October 2022
Thank you for sharing your recent experience at the Minor Injury Unit at Bodmin Community Hospital. It is wonderful to read that you had such a positive experience with all the staff who you met and treated you. Your kind words, praise and thanks have been passed on to the team who really appreciated the comments. We hope you were able to enjoy the rest of your holiday. Best wishes Becky Lewis Patient Experience Officer
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Information supplied by Cornwall Partnership NHS Foundation Trust