Brentwood Community Hospital
Crescent Drive, Shenfield, Brentwood, Essex, CM15 8DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Rude staff at blood test
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Had an cancellation appointment arrived 10 mins before unable to find me on list sent me to wrong area after 20 mins went back told to sit in different area wrong name called staff unaware of change blamed me for wrong name and system issue when I question my issues the staff member point to the abuse sign which I was not being abusive she was uncaring and rude throughout the whole appointment could not take her name as not wearing name badge only phlebotomy department I have used this hospital many times and have never received such rude staff and poor service I was made to feel it was my fault the system had not been updated luckily I had a text to prove I had an appointment
Visited Don't know on December 2022
Review titled Brentwood Community Hospital
Replied on 14 December 2022
Good afternoon, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 0800 0857935. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email epunft.pals@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Blood results never received
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
Blood tests were carried out on 28.12.22 prior to a haematology clinic appointment at Queen's Hospital - at the time of the test it was made clear to the phlebotomist that the results were to be sent to Queen's Hospital and the test request form was clearly marked Queen's Hospital - despite this the results were not made available to Haematology at Queen's Hospital, consequently the appointment was effectively wasted.
Visited Don't know on December 2022
Review titled Brentwood Community Hospital
Replied on 10 February 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 0300 300 1711. PALS office phone lines are open 9am to 5pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email nelftpals@nelft.nhs.uk Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust