Bridgwater Community Hospital
Bridgwater Community Hospital, Bower Lane, Bridgwater, Somerset, TA6 4GUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff in Endoscopy department
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
I attended for an endoscopy appointment at the hospital. I was very nervous but the staff made me feel at ease. The staff were incredibly kind and caring with me when I couldn’t have one procedure done so they offered me a different one. The doctor and 2 nurses in the procedure were so helpful and supportive throughout and made me feel at ease even though I was a mess! They are an absolute asset to the NHS!
Visited Gastrointestinal and Liver services on April 2023
Review titled Bridgwater Community Hospital
Replied on 12 May 2023
Hello there, How kind of you to take the time to share your experience with us. We are so pleased to hear how you were treated with kindness and compassion by our team and that you were then able to relax a little - we are very proud of our team! Our team lead, Jessin wanted to express her personal thanks to you for your positive feedback and wanted to let you know how much of a difference this has made to the team to hear they were able to make your experience easier. Hope that you are now well on the road to recovery.
Provided by Care opinion
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Review titled Excellent treatment
Rated 5 stars out of 5
by Sue Plumb - Posted on 14 January 2023
Brought my mum to the Minor Injury Unit today after a fall. Received excellent care and treatment, could not fault it.
Visited Urgent care centre on January 2023
Bridgwater Community Hospital has not yet replied.
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Review titled I just wanted to say how impressed I am
by Carol8763b! - Posted on 17 January 2023
I just wanted to say how impressed I am with the NHS. Having paid for private Physio I got to the stage where I knew more in depth treatment was needed so went to my GP. Who sent me for X-ray - following X-ray I was sent to the Oasis center at Bridgwater hospital- following this I was sent to Cotford st Luke for a steroid injection. The whole process was flawless - the service and team were great . Follow up appointments are in place already . Everyone moans about the nhs but I only have had positive experiences
Visited January 2023
Provided by Care opinion
Bridgwater Community Hospital has not yet replied.
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Review titled Not the best experience today
Rated 3 stars out of 5
by Anonymous - Posted on 15 December 2022
I came to the Obstetrics Clinic today. I ended up waiting 1 hour 45 mins exactly for my appointment. I’m a very understanding person as I also work in a hospital however, there was no communication as to why I was left waiting that long. Every woman who arrived after me was seen before me. I went to ask at the reception desk if I was checked in correctly & was told “I don’t know I don’t have that clinic list”. As a patient it would have been better if you could have gone to find out for me, explained why I was waiting so long & reassured me. After all that when I eventually saw the consultant she was lovely & very informative about my own personal medical situation.
Visited Obstetrics And Gynaecology on December 2022
Bridgwater Community Hospital has not yet replied.
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Review titled Knee and Leg pain finally diagnosed
by rhinopk93 - Posted on 09 November 2022
I got x-rays on my right knee in December 2021 which did not show anything which would cause so much pain. My GP then referred me for physiotherapy which made the knee pain worse, I ended up on crutches and painkillers. I then paid for my own MRI Scan and Physiotherapist to find out what was wrong and again no real clues to what the issue was. In desperation for help I walked into Bridgwater Community Hospital Bower lane and in just 2 visits they have identified that my right hip is very bad and causing all the issues. I wish I had walked into Bridgwater Hospital much earlier in the year, I have now lost my job because of this issue and have had mental health issues worrying about the situation. I cannot thank Bridgwater Hospital enough for their care and treatment. [Very happy with 'Treatment']
Visited November 2022
Provided by Care opinion
Bridgwater Community Hospital has not yet replied.
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Review titled My visit to Endoscopy
by Agriff22 - Posted on 19 August 2022
I attended for a gastroscope. Overall the staff manner was good and I was well briefed. I cant think of anything that needs improved.
Visited August 2022
Provided by Care opinion
Bridgwater Community Hospital has not yet replied.
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Review titled Quick service
Rated 5 stars out of 5
by Michele Webber - Posted on 31 August 2022
I visited the Minor Injury Unit today. Had a problem with my ear and was also on holiday. I was in and out in under and hour which was fantastic. All the staff I saw were extremely friendly and efficient. Well done to everyone. I was nervous about going but won’t be again if I needed attention whilst on holiday. Thank you
Visited Don't know on August 2022
Review titled Bridgwater Community Hospital
Replied on 08 September 2022
Thanks for taking the time to give us this feedback, I am glad you have had a positive experience and I hope you are on the mend. I have passed on your comments to the staff involved. Kind Regards Hannah
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Paul Richardson - Posted on 24 August 2022
Visited with my 95 year old mother today, who turned out to have fractured her wrist. Methodical and meticulous assessment, efficient investigation, friendly and cheerful treatment, and appropriate onward referral. And all achieved in just 2 hours. Well done and thanks to all.
Visited Urgent care centre on August 2022
Review titled Bridgwater Community Hospital
Replied on 24 August 2022
Thank you for your lovely feedback, I will ensure the staff see your comments. I hope your mother is feeling better and her wrist is on the mend Kind Regards Hannah
Provided by Care opinion
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Review titled Excellent
Rated 5 stars out of 5
by Terry Warner - Posted on 13 July 2022
Came in for an outpatient endoscopy. Staff very courteous and procedure done professionally and speedily Most important/excellent - immediate feedback on results. Much better than an interminable wait for a letter. With thanks to staff.
Visited Gastrointestinal and Liver services on July 2022
Bridgwater Community Hospital has not yet replied.
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Review titled Utter joke
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2022
31/2 hour wait time for a vulnerable 80 yr old woman 2 days post opp. Assured a quick time over the phone then told an hour wait on arrival only to be still sat in the waiting room. Reception staff incompetent, unprofessional and completely uninterested at best, staff move like they're on £3 an hour and spend more time chatting at the desk than seeing patients. Couldn't be happier that national insurance has dropped, hopefully it will result in lower wages for lazy inept staff. Avoid at all costs.
Visited Urgent care centre on July 2022
Bridgwater Community Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust