Bristol Eye Hospital
Lower Maudlin Street, Bristol, Avon, BS1 2LXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Diana - Posted on 07 March 2025
Been for a regular glaucoma check at the Assessment Centre in the Galleries this morning, Friday 7th. 2 staff dealt with my tests and both understood and accommodated my need to move through the department in a specific order so my contact lenses stayed useful as long as possible. Order was Field Test, Vision check, pressures, dilation drops then imaging. Arrived early, was still seen before my due time and was back on the bus the earliest I've ever been. Would name both staff if allowed but if they read these reviews I'm the patient you cleaned the work surface for so my contacts could be taken out who also brought her own eye patch with her. Excellent customer service that needs recognition.
Visited Ophthalmology on March 2025
Bristol Eye Hospital has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Mary Moore - Posted on 31 December 2024
Today I attended the accident department at the Bristol Eye Hospital. The staff that dealt with me were, without exception, a credit to the hospital, the NHS and themselves. The waiting time was much shorter than I was expecting and the treatment I received was first class. Thank you for the excellent service you give, and a happy new year to everyone.
Visited Eye - accident and emergency services on December 2024
Bristol Eye Hospital has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Alison WITCHELL - Posted on 12 October 2024
I needed emergency retinal laser treatment. The department was extremely busy but we were treated with professionalism, kindness and care. I wish I could name my Dr who treated me, he was truly amazing. He had already worked 13 hours when he treated me and was on call for another 11 hours! He treated all of us with respect and kindness. I have additional complex health needs that were respected. Just one thing, please reinstate a staff room for the bristol eye hospital emergency room staff where they can easily have access to refreshments rather than having to leave the department to have a break - my Dr didn’t have a break in 13 hours!. Thankyou so much to all staff, you are a credit to the health service.
Visited Eye - accident and emergency services on October 2024
Bristol Eye Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Dorothy - Posted on 28 September 2024
Treated respectfully and professionally. Triage nurse did a thorough examination, gave clear helpful feedback, explanation, diagnosis and treatment. Felt thoroughly reassured. Very thankful.
Visited Eye - accident and emergency services on September 2024
Bristol Eye Hospital has not yet replied.
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Review titled Exceptional Service
Rated 5 stars out of 5
by Stephen H - Posted on 08 September 2024
What kind, efficient and respecful reception service followed by professional, friendly and helpful consultants on helping resolve my eye irritation.
Visited Eye - accident and emergency services on September 2024
Bristol Eye Hospital has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Sue Webb - Posted on 25 May 2024
I was registered very quickly, after an hour was triaged & just less than 2 hours later saw the Consultant. She was absolutely superb, very thorough, explained everything in great detail and extremely compassionate. Having come in feeling very stressed & anxious I left feeling very reassured and immensely grateful for her care & expertise.
Visited Eye - accident and emergency services on May 2024
Bristol Eye Hospital has not yet replied.
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Review titled Efficiency and expertise
Rated 5 stars out of 5
by Louise - Posted on 06 April 2024
Very caring as soon as you walk in. Seen very quickly by 2 nurses, who quickly diagnosed the eye issues. Treatment and aftercare discussed and given, felt very comfortable and in expert hands, with super kind efficient medical staff from start to finish.
Visited Eye - accident and emergency services on April 2024
Bristol Eye Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Staff were very professional and accommodating, and the doctor was happy to take time to discuss test results and answer questions. (Could maybe just use a few more chairs in the waiting areas)
Visited Ophthalmology on March 2024
Bristol Eye Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Rosemary Hopkins - Posted on 26 March 2024
Had Cataract Surgery 16th March. The whole procedure was very efficient and the staff very caring and considerate. Thank all very much we are so lucky to have you. If I could give you Ten Stars I would.
Visited Cataract Surgery on March 2024
Bristol Eye Hospital has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Grateful - Posted on 30 March 2024
An unexpected walk in was greeted from the outset with efficiency and friendliness. Quite a slick process from reception to waiting room. I was seen very quickly by a very competent nurse who identified the issue. I then regrettably had to wait 4 hours to be seen by a doctor but it is an A&E department so some delays are to be expected. One of the staff helpfully explained why there were additional delays which did help. When I finally saw a Doctor, I was quickly re-diagnosed & given the necessary prescription with advice on follow-up personal care. Excellent day out.
Visited Eye - accident and emergency services on March 2024
Bristol Eye Hospital has not yet replied.
Information supplied by University Hospitals Bristol and Weston NHS Foundation Trust