Bristol Royal Infirmary
Marlborough Street, Bristol, Avon, BS2 8HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Deeply Disappointed – Unacceptable Delays and Poor Follow-Up
Rated 1 star out of 5
by Maria Vela - Posted on 16 April 2025
I had a very upsetting experience after breaking my wrist. I waited over two hours in A&E before being seen, which, although frustrating, is sometimes understandable in emergencies. However, what followed was far worse. I was given a temporary cast and told I might need surgery. I was assured that a doctor would call me in the following days. That call never came. In the meantime, my cast has become increasingly tight, and now my thumb is completely numb — a sign that something could be seriously wrong. I now have to return to A&E because I’m genuinely concerned this might be causing further damage. My son, who speaks English better than I do, called the Trauma and Orthopaedics Centre yesterday to remind them that I still hadn’t heard anything. No action was taken. We tried calling again today around 5pm, and no one picked up. It’s extremely worrying that someone with a confirmed wrist fracture has been left with no follow-up for over a week. This doesn’t feel like an oversight — it feels like a breakdown in care. At the very least, I expected a call within a couple of days to check on my condition, especially considering I might need surgery. The lack of communication and support has caused a lot of unnecessary stress. This experience has made me lose confidence in the service. I sincerely hope this is addressed, because no patient should be left in this position.
Visited Orthopaedics on April 2025
Bristol Royal Infirmary has not yet replied.
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Review titled No Cardiac MRI results
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2025
I had a cardiac MRI on 27/1. It is now 2/4. I have no result. I have chased this twice with the BRI consultant who ordered the scan and have emailed Pals. Only had 2 automated emails from Pals saying they are very busy and will be in touch. 27/1 to 2/4 (and ongoing) is a totally unacceptable time to wait for the result of a scan. (4 months had already been spent waiting for the scan and 7 months before that for the consultant appointment). I have a rare condition (which can have serious heart implications) - only affecting females. Nevertheless, I should not have to put up with this. My follow-up appointment with the consultant is already a month overdue, probably delayed because there is no scan result, although I have been given no explanation. It is the lack of communication which is particularly bad: I simply have no idea why the scan result has not been forthcoming, or when I can expect it. My concerns are valid and expecting a scan result (or at least an explanation) after this length of time is entirely reasonable. Therefore I hope there will be no attempt to criticise me or put me in the wrong for leaving this valid review.
Visited Cardiology on April 2025
Bristol Royal Infirmary has not yet replied.
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Review titled Uncaring staff
Rated 1 star out of 5
by Rick - Posted on 01 April 2025
Came to the ED suffering with mobility issues, ended up falling and the doctor seeing to my case told me to get back up and there was nothing wrong with me. Additionally had issues with this doctor in the past and was showing unfair treatment towards me
Visited Accident and emergency services on April 2025
Bristol Royal Infirmary has not yet replied.
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Review titled Great treatment @ BRI
Rated 5 stars out of 5
by Brian Banwell The Magician - Posted on 03 April 2025
This is my thank you message to thank staff doctors medical people who help to treat me on the 2/4/ 2025 when I arrived at the Bristol A&E with stress and anziety and angina symptoms . Various tests were done in a very professional way and all came back with good results 10 out of 10 and a special thank you to the nurse who took some blood the best I have had. All in all a great day for me and could not have wished to have met such nice professional medical people I left the hospital feeling happy and confident knowing that I was in good hands that day Thank you i have written about myself travels and amazing things that he did on my journey around the world any one wanting to see magic contact me PS Having done lots of charity work re raising money for the heart foundation plus many fund raising events Also did shows in hospitals like frenchay hospital now gone plus also the Children,s.hospital Sadly my health now does not stand up to when I was doing that type of work but happy to do short spots at no cost at all
Visited Accident and emergency services on April 2025
Bristol Royal Infirmary has not yet replied.
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Review titled 6 hour wait in ED
Rated 1 star out of 5
by Zack - Posted on 20 March 2025
Waited 6 hours in ED to be treated horribly by the doctor on duty. Nurse was kind of caring but doctor didn't have the time of day to listen to my issues and made me feel like a burden
Visited Accident and emergency services on March 2025
Bristol Royal Infirmary has not yet replied.
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Review titled SDEC 307 Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2025
Accompanied my brother to SDEC 307 today. Everyone we met including tge receptionist, triage nurse, doctor, radiographer and consultant were lovely. My brother had blood tests, ecg and CT scan and all the results. Was offered overnight observation and referred to out patients for further tests. And we got a free sandwich and coffee. Cannot praise the NHS highly enough. Thank you for the outstanding care. You are heroes.
Visited Accident and emergency services on March 2025
Bristol Royal Infirmary has not yet replied.
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Review titled Nhs should be called joke
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2025
What the hell is wrong with this country? All the monies me and my family have paid into this sxxt hole of a place and we get treated like second class citizens. 6 hours and still waiting in this dump. You seriously need to do something before there is anarchy in this area!
Visited Accident and emergency services on February 2025
Bristol Royal Infirmary has not yet replied.
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Review titled Lack of Communication
Rated 4 stars out of 5
by Jean smith - Posted on 25 January 2025
Was treated quickly and efficiently on entering the Same Day Emergency Care with diagnosed bradycardia but between blood tests and all the other necessary tests and examinations, it seemed to be hours with no explanation of what was going to happen next. When I asked what I thought was a heart doctor a question about Atrial Fibrillation he said he knew little about it although previously, when showing me the Ecg chart had said I might need a pace maker! It was explained that he was not a fully qualified doctor but an Associate. Also there was no communication as to needing a drink or food and I had had nothing since breakfast at 8 am until I asked and received a sandwich early evening. When you are elderly and on your own it is worrying and the lack of, or mis-information creates great anxiety. Please ask staff to treat patients with more respect and include them in discussions, rather than leaving them feeling ignored and to guess what might be going to happen.
Visited Cardiology on January 2025
Bristol Royal Infirmary has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Emily Wallis - Posted on 06 December 2024
The care that my partner received today was the best we've ever had. She left feeling so much more confident and supported. The care that the staff gave her was so lovely to see - through listening to her problems, and making accommodations for her autism and fibromyalgia. Cannot recommend the respiratory department enough, thank you so much for everything you did!
Visited Don't know on December 2024
Bristol Royal Infirmary has not yet replied.
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Review titled Thank you for A609 team on 1 of October 2024
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
Please accept this expression of my sincerest thanks for all you did to help me. I was in considerable discomfort and my condition was further exacerbated by the experience of being in a hospital setting, which I have had no previous positive experiences of. I am aware that I did not always act as a model patient. However, I have a number of other issues to contend with in addition to the pain. Despite the inability to diagnose my problem, you provided invaluable assistance. I regret that I was not as cooperative as I should have been. Please accept my apologies for that. I would like to express my gratitude for your efforts. Please accept this expression of my sincerest thanks.
Visited Don't know on October 2024
Bristol Royal Infirmary has not yet replied.
Information supplied by University Hospitals Bristol and Weston NHS Foundation Trust