Bristol Royal Infirmary
Marlborough Street, Bristol, Avon, BS2 8HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bristol Royal Infirmary.
Reviews
-
Review titled Very attentive staff .
Rated 4 stars out of 5
by Anna Vigor - Posted on 04 February 2024
I saw the staff showing some Great practices. All Staff were very cheerful, helpful. X rays and tests were all done within the same day. Doctor very empathetic.
Visited Accident and emergency services on February 2024
Bristol Royal Infirmary has not yet replied.
-
Review titled Triple Heart Bypass
Rated 5 stars out of 5
by Mr Colin Daniels - Posted on 14 January 2024
I would like to thank all the surgical team that performed my surgery in such a professional way. I was out in 7 days thanks to the nurses and staff that looked after me, and recovering well at home. Once again a big thanks to all.
Visited Cardiology on January 2024
Bristol Royal Infirmary has not yet replied.
-
Review titled Good Experience
Rated 4 stars out of 5
by Linda - Posted on 27 January 2024
From calling out the ambulance and getting me out of the house whilst I was in immense pain, to A&E who dealt with me quickly and efficiently I have nothing but praise. Then there are the superb nurses on the ward who deal with so much but keep so cheerful. The surgeon and his team who did my hip replacement kept me informed and calm every step of the way. The aftercare of my operation has been wonderful. A great physio team offering lots of help and suggestions has got me home in record time. Thank you to each and everyone of you, each playing your part, each in my heart forever. xx
Visited Accident and emergency services on January 2024
Bristol Royal Infirmary has not yet replied.
-
Review titled on time and did operation as required
Rated 5 stars out of 5
by roy partridge - Posted on 11 December 2023
I was having a cancerous spot removed from my chest ! I felt no pain , well informed as to what was happening and why. sent on my way with my notes so as I knew exactly how to make sure that my recovery went according to plan.thank you nhs Plastic surgery ward nss nbt theatres .
Visited Breast Surgery on December 2023
Bristol Royal Infirmary has not yet replied.
-
Review titled Broken system, constantly given wrong information
Rated 3 stars out of 5
by Anonymous - Posted on 13 December 2023
A&E is working with a completely broken system. Unable to leave with my test results to get treatment elsewhere is utterly hopeless. I was happy to reduce waiting times and go to Hengrove but was told all my waiting would then be for nothing. In the same city and NHS trust surely files can be shared to allow people to get the care they need. I had no option but to be in A&E but once the issue (broken bone) was established could have gone home and slept. Then gone to Hengrove for 8am. I was also constantly told different things by different staff members at the beginning so was unable to make the decision to leave at an earlier point. I.e. after triage.
Visited Accident and emergency services on December 2023
Bristol Royal Infirmary has not yet replied.
-
Review titled Triage
Rated 5 stars out of 5
by Jane Beaven - Posted on 15 December 2023
I have a retinal tear and was too late to get to the eye hospital so went to BRI, had a bit of a wait but the lovely triage nurse put my mind at rest, talked me through what my options were. She was so kind as I was upset, she rang the eye specialist and then came straight back to tell me. Lovely customer care, thank you.
Visited Accident and emergency services on December 2023
Bristol Royal Infirmary has not yet replied.
-
Review titled State of Public Toilets Area A
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2023
I have no problem with hardworking staff and care in BRI. I used to be BRI ward Sister for 12 years . I went to Radiology for a special test . I was directed to the extremely busy Public Toilets nearest to Radiology The Toilets had been cleaned . The Toilets are streaked brown ,does not look good .Cleaning staff would struggle to clean thoroughly. It requires Sodium Bicarbonate and Vinegar cleaning would enable effective cleaning and more inviting .Enabling staff to clean the toilets to a more satisfying level of finish .
Visited Don't know on December 2023
Bristol Royal Infirmary has not yet replied.
-
Review titled Made to feel comfortable during lung capacity test
Rated 5 stars out of 5
by Julie Thompson - Posted on 30 November 2023
Friendly, professional, empathic and patient. All my questions answered in a way I could understand! Procedure was thorough and in an appropriate room. No information over heard by other patients. Helped at reception by friendly volunteers to access to a taxi which arrived with 2 - 3 minuted. Thank you.
Visited Lung cancer services on November 2023
Bristol Royal Infirmary has not yet replied.
-
Review titled Response to a faint
Rated 4 stars out of 5
by Anonymous - Posted on 19 November 2023
I fainted at M Shed and the paramedics were called and took me to BRI. I was given a very thorough check-up including a CT scan. I wish the process had been a bit quicker but I realised the staff were under pressure. The care was excellent and I had a call from the doctor in the next day
Visited Accident and emergency services on November 2023
Bristol Royal Infirmary has not yet replied.
-
Review titled Shambles
Rated 1 star out of 5
by George Mallett - Posted on 03 September 2023
Unfortunately, I spent 8 hours in A&E yesterday, just to be administered drugs that I told the receptionist and all the nursing staff that I saw, that I had been referred and recommended to visit by my GP. I had a referral to see an ENT doctor. I saw four nurses, which was a complete waste of everyone's time, before they then agreed I should see an ENT doctor. All of which was explained by me, to reception and to the first two staff nurses that I saw that I'd already been referred to directly see an ENT doctor. I was ignored for hours on end, not even a hello, how are you feeling, can we help....just staff constantly walking past. I had no food or water and unbelievably the only options are crisps and chocolate! This was a traumatic experience for me, caused by a lack of communication and caused by inefficiencies which was completely avoidable
Visited Accident and emergency services on September 2023
Bristol Royal Infirmary has not yet replied.
Information supplied by University Hospitals Bristol and Weston NHS Foundation Trust