Bristol Royal Infirmary
Marlborough Street, Bristol, Avon, BS2 8HWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Quick and efficient care
by Steam87 - Posted on 09 March 2023
At the beginning of March 2023 I was admitted as an inpatient at the Bristol Heart Institute for a scheduled heart valve replacement. I have Congenital Heart Disease and heart monitoring and valve replacement is routine for me and I have become familiar with the BHI well over a number of months due to being an inpatient for a related incident and procedure. I was admitted quickly and efficiently into the Day Care Unit on Ward C602 during the early hours of the morning and the nurses were friendly and informative, allowing me to ask questions and preparing me for going to the Cath Lab in a short while. My family members were also reassured and kept informed throughout. My specialist cardiologist visited me as well and talked through the procedure and I was given the opportunity to ask questions and sign the consent form. I was also visited by the anesthetist who discussed my personal health history, current medication and today's procedure down in the lab later on. I was given dignity throughout as I had to change clothes into a gown and wheeled down to the Cath Lab when the time came. My personal belongings were labelled and kept to one side by the nursing team. After my procedure I was taken back to the Day Care Unit for a short while as part of my recovery. The nurses were friendly again but were contradicting one another at one point as to whether I should be getting up and out of bed to walk after my surgery to see if my groin incision was fine. I had been given a General Anesthetic and so I was groggy and dizzy throughout the rest of the day but I was asked to walk around the ward ready to be transferred upstairs to Ward C705. One nurse told me not to walk around too much and to stay in bed and rest after the GA. I was transferred later on during the evening to C705 but I felt communication was lacking during this time between nurses. The new nurse on C705 thought I had undergone an ablation when in fact I had just had a heart valve replacement and two stents fitted to my artificial conduit. I had to explain. Overall I feel the experience was positive in the Day Care Unit and was in no way worrying. I had visions beforehand of being in a busy ward with lots of hectic patients and staff running around but this wasn't the case. Things were very organised and I was glad to be taken care of here.
Visited March 2023
Provided by Care opinion
Bristol Royal Infirmary has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Sarah Evans - Posted on 03 March 2023
We can only say thank you. My partner went in for surgery and the whole process from assessment, surgery, recovery and ward was outstanding. The team in every sector were so friendly, helpful and efficient. He was seen by everyone within the hour. If a patient required help they were there quickly and made sure everyone was cared for. Thank you so much.
Visited Gastrointestinal and Liver services on March 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Not Good!
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Not good in short! Overflowing sanitary bins only emptied once a month throughout Hospital and its generaly dirty. I asked for a doctor at 9am on a Saturday didn't arrive at my bed untill 6 that night as there is only 1 doctor working throughout the hospital of 669 beds on weekends. If your looking for a good Hospital go to Southmead I regret coming here for help a total waist of time and it's a dirty old Hospital. Asked for pain killers to the nurse at about 10 pm to which i had a prescription written up for in my notes at and received nothing all night if your ill this place is not worth coming to and will make you feel worse. This place needs to be closed build bristol city centre a new Hospital with all new staff . It took 3 days to get me on medication that started to work so I would have been out by now if they didn't percribe me the complete wrong stuff in beginning.
Visited Respiratory Medicine on March 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
I was admitted to Same Day Emergency Care after having a slow heart rate taken. Everybody on a307 was fantastic and professional.
Visited Accident and emergency services on February 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Compassionate care with dignity and respect
by Steam87 - Posted on 26 January 2023
Last week I was discharged from Bristol Royal Infirmary following surgery to fit a defibrillator (S-ICD) inside my body as a result of Ventricular Tachycardia. During my stay I was on ward C705 in the Bristol Heart Institute where I received excellent care from the team. The wards were clean and well maintained and the nursing staff were supportive, kind, friendly and understanding. The meals were good each day and the staff always aimed to provide you with a fulfilled food order based on your dietary requirements and preferences. As I am in my thirties, the vast majority of the patients on the wards were older adults, some of who had complex issues including dementia. The nursing staff were truly sublime in catering for these individuals and I witnessed some excellent care, compassion and dignity in helping these patients to get better. C705 does need more nursing staff and assistants on the ward, however, the staff they do currently have work tirelessly and are extremely skilled at their jobs. Please continuously praise and reward them.
Visited December 2022
Provided by Care opinion
Review titled Bristol Royal Infirmary
Replied on 30 January 2023
Thank you very much for your kind feedback. This has been shared with the team on C705. We are pleased to know you had a positive experience during your stay and wish you well in your recovery. UHBW
Provided by Care opinion
Information supplied by University Hospitals Bristol and Weston NHS Foundation Trust