Brookfields Hospital
351 Mill Road, Cambridge, Cambridgeshire, CB1 3DFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Referred but unable to reach them at all to make appt
Rated 1 star out of 5
by Clive Turner - Posted on 06 June 2023
I'm referred by Addenbrookes, but - quite simply - all I got was a single text message with a number to call to make an appt. I must succeed within 3 weeks or I'm referred back to my own practice (!) The line is open Tue-Wed-Thur only between 10am and 4pm, and closes for lunch too 12:30-13:15. I lost count of how many calls I have made. 1. call but no agents free, call ends. Takes 4 minutes to reach this point 2. You are fourth in the.. third...second... in the queue. Then it rings... false hope. Goes to voicemail, the voicemail is full so you cannot leave a message. Call ends. 12 minutes to reach this point. 3. We are closed for training today. Please call back another day. There is no alternative way to reach them, the only communication has been the text message. I am deeply concerned about the likely treatment I might receive here and I am already suffering anxiety about the treatment in the first place.
Visited June 2023
Review titled Brookfields Hospital
Replied on 09 June 2023
Dear Mr Turner I was really sorry to read about the difficulties you have are having in contacting Brookside Hospital. Please e-mail your details (date of birth, telephone number, care team) to: - palsandcomplaints@cpft.nhs.uk We will do out best to get you in touch with your care team. Kind regards Christopher Hampson PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Poor service
Rated 1 star out of 5
by Sarah - Posted on 06 May 2023
I have recently visited the Dynamic Health department within the Brookfield Hospital in Cambridge for a musculoskeletal pain. Unfortunately, I have only wasted my time. Four appointments where I have been barely examined and no detailed investigation has been carried out. I have only been given some exercises - it looks like this is all they end up doing. No scans, no treatments, just chatting and exercise demonstration. This practise is clearly too superficial and the feeling is that there is incompetence there. I am afraid to say that I am sceptical about maintaining such type of services.
Visited May 2023
Review titled Brookfields Hospital
Replied on 09 May 2023
Dear Sarah Many thanks for posting your feedback. I'm sorry to advise that our Trust - Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) does not manage or commission (pay for) Dynamic Health. Dynamic Health is managed by Cambridgeshire Community Services NHS Trust (CCS). We can pass your feedback to CCS PALS if you e-mail: palsandcomplaints@cpft.nhs.uk or you can contact CCS PALS directly: CCS-TR.PALS@nhs.net / Tel 0300 131 1000. Kind regards Christopher Hampson PALS and Patient Experience Officer
Information supplied by Cambridgeshire Community Services NHS Trust