Burnley General Teaching Hospital
Burnley General Hospital, Casterton Avenue/Briercliffe Road, Burnley, BB10 2PQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great procedure from unit 6
Rated 5 stars out of 5
by Ronald Clitheroe - Posted on 06 April 2023
Received at reception with pleasant experience, teared throughout procedure with respect, empathy and pleasantness, all I repeat all the staff that took me thro the endoscopy procedure was above and beyond in making me comfortable in what a not comfortable procedure so thanks to all of you and keep up the not good but excellent work you do, thank you.
Visited Diagnostic Endoscopy on April 2023
Review titled Burnley General Teaching Hospital
Replied on 11 April 2023
Dear Ronald, What a wonderful review for the staff working in the Endoscopy Unit at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled General Surgery
Rated 5 stars out of 5
by Tim Capstick - Posted on 29 April 2023
Had my Gallbladder removed . The experience and care and professionalism i received from arrival to discharge was exemplary. All the Consultants, Nurses ,were friendly, helpful, and understanding. Thankyou
Visited General Surgery on April 2023
Review titled Burnley General Teaching Hospital
Replied on 02 May 2023
Dear Tim, Many thanks for your positive feedback regarding your recent gallbladder removal surgery at Burnley General Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; how friendly, helpful, and understanding they were towards you whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust