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Burnley General Teaching Hospital

Burnley General Hospital, Casterton Avenue/Briercliffe Road, Burnley, BB10 2PQ

Contact details and Patient Advice and Liaison Service (PALS)

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Reviews

Displaying 41 to 41 of 41

  1. Review titled Cancelled appointment

    Rated 2 stars out of 5

    by Andrew Parkinson - Posted on 30 September 2022

    I went to the fairhust building for an outpatient clinic for my eyes only to be told that it had been cancelled in July and that noone had bothered to email me or ring me inform me of the situation, about an hour later I received a call from them saying that they had a cancellation in Blackburn on Saturday 1st October,the only one that they had which is far too short a notice for me to attend, Ialso booked a day off for the cancelled appointment and would have had to book another day off for the Saturday appointment. I also had a previous appointment cancelled before this one because the consultant was on holiday, does that mean that you have only 1 eye consultant in the whole hospital ? Very poor service in my opinion

    Visited Ophthalmology on September 2022

    Report as unsuitable

    Review titled Burnley General Teaching Hospital

    Replied on 30 September 2022

    Thank you for taking the time to share your feedback on the NHS Website regarding your recent Ophthalmology Outpatient appointment cancellations at Burnley General Teaching Hospital. I am very sorry to hear about your experience and I have fed your comments back to the senior staff for the department. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Once again thank you for sharing your feedback. Kind regards Sarah Ridehalgh Patient Experience Facilitator

    Report as unsuitable

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