Burnley General Teaching Hospital
Burnley General Hospital, Casterton Avenue/Briercliffe Road, Burnley, BB10 2PQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great procedure from unit 6
Rated 5 stars out of 5
by Ronald Clitheroe - Posted on 06 April 2023
Received at reception with pleasant experience, teared throughout procedure with respect, empathy and pleasantness, all I repeat all the staff that took me thro the endoscopy procedure was above and beyond in making me comfortable in what a not comfortable procedure so thanks to all of you and keep up the not good but excellent work you do, thank you.
Visited Diagnostic Endoscopy on April 2023
Review titled Burnley General Teaching Hospital
Replied on 11 April 2023
Dear Ronald, What a wonderful review for the staff working in the Endoscopy Unit at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled General Surgery
Rated 5 stars out of 5
by Tim Capstick - Posted on 29 April 2023
Had my Gallbladder removed . The experience and care and professionalism i received from arrival to discharge was exemplary. All the Consultants, Nurses ,were friendly, helpful, and understanding. Thankyou
Visited General Surgery on April 2023
Review titled Burnley General Teaching Hospital
Replied on 02 May 2023
Dear Tim, Many thanks for your positive feedback regarding your recent gallbladder removal surgery at Burnley General Teaching Hospital. Our staff always strive to deliver, safe, personal and effective care so it is lovely to read such a positive review about the staff who cared for you; how friendly, helpful, and understanding they were towards you whilst in the department. It will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled If only someone would have looked at my results
by Johny373 - Posted on 20 June 2023
Was referred to C22 ward for CDT (catheter directed thrombolysis) after being diagnosed with a blood clot from Burnley General Hospital. Arrived at Royal Blackburn and was given a bed, not long after was told my procedure was cancelled due to there being an emergency, which I understand, these things happen. I was told that I'd be having a CT scan the next morning. Had CT scan next day and was discharged, assuming there was no risk and I'd have the procedure done at a later date. Within an hour of being at home my leg went purple, nearly passed out and was sweating profusely. Was rushed to hospital and ferried straight through A&E and underwent emergency surgery to save my leg. Luckily, the surgeons saved my leg, nearly bled out on operating table, spent 6 days on ICU, where I nearly bled out again, spent 7 weeks on vascular ward (C18B), nurses were phenomenal on there, everything was top notch apart from fact that I was discharged from C22 ward. If only someone would have looked at my CT results I would have never been discharged. I hold whoever signed my discharge and didn't look at CT results responsible for this. I nearly lost my leg and my life. I cannot believe I was discharged in such a serious situation, absolutely shocking!
Visited March 2023
Provided by Care opinion
Review titled Burnley General Teaching Hospital
Replied on 20 June 2023
Thank you for taking the time to share your experience on the Care Opinion website about your recent experience at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Divisional Director of Nursing for the Surgical Division. Confirmation has been provided that the Trust is aware of the incident and an investigation will be conducted. Once again please accept our apologies for your experience. If you wish to provide more information that can be included in the investigation please contact our East Lancashire Hospitals Trust Customer Relations team at 01254 733700 or complaints@elht.nhs.uk Kind regards Sarah Ridehalgh Patient Experience Facilitator
Provided by Care opinion
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Review titled Good experience
Rated 4 stars out of 5
by Liz - Posted on 30 March 2023
Went into Elective Centre at Burnley for a procedure, the staff in the waiting area were friendly and caring. He consultant and theatre team were just ace, very professional and informative and put me at ease.
Visited Urology on March 2023
Review titled Burnley General Teaching Hospital
Replied on 30 March 2023
Dear Liz What a wonderful review for the staff working in the Elective Care Centre at Burnley General Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact me (Melissa Almond) by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Excellent Department
Rated 5 stars out of 5
by David Tomlinson - Posted on 23 March 2023
Nothing but praise for the staff at the eye department at Burnley. The service has been amazing and very proactive throughout. Not sure how they cope with the volume of patients coming through each day. A few more visits needed but thanks so far.
Visited Ophthalmology on March 2023
Review titled Burnley General Teaching Hospital
Replied on 24 March 2023
Dear Mr Tomlinson What a wonderful review for the staff in the Eye Department at Burnley General Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust