Buxton Hospital
London Road, Buxton, Derbyshire, SK17 9NJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding staff and service
Rated 5 stars out of 5
by Michael Milhinch - Posted on 13 August 2024
Staff couldn't have been nicer and more professional, from receptionist to health care assistant to nurse to doctor all were cheerful and good humoured and extremely professional. Seen and diagnosed and given medication extremely quickly, couldn't have been happier.
Visited Urgent Treatment Centre on August 2024
Buxton Hospital has not yet replied.
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Review titled Poor Service
Rated 2 stars out of 5
by Jacqui - Posted on 03 April 2024
Attended with my son on Sunday 31st March after trapping his hand in a car door. He was bleeding very badly. We were told they were very busy & it would be a long wait. There were about 4 x people waiting, 3 x young children (2 of which were running around and playing very happily). I asked for water so my son could take pain relelief and there was none available anywhere, but we didn't get any. A lad who'd been sat there for over 2 x hours after being punched in the face went in & came out saying he had to go to Stepping Hill. We were seen after approx an hour and he actually got some water. We were then told he couldn't be x-rayed & we'd have to go to Stepping Hill. We could have been informed upon arrival and have already been at Stepping Hill receiving treatment.! Terrible service and get a water facility installed. It's an emergency care facility..! It's common practice to treat people in order of the emergency/presenting symptoms. A young man bleeding very badly should be triaged before a kid running around happily with a sore throat
Visited Urgent Treatment Centre on March 2024
Buxton Hospital has not yet replied.
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Review titled Fabulous service
Rated 5 stars out of 5
by Lyndon Jones - Posted on 20 February 2024
I can't thank the staff here enough,They we're extremely professional but at the same time made me feel very relaxed. In my case there professionalism showed when they made the perfect call on my condition, a call later commented on and praised by an ENT doctor. The staff at buxton went the extra mile and got me on the mend from a very painful condition and also followed up with a phone call and another appointment. Can't thank and praise them enough.
Visited Urgent Treatment Centre on February 2024
Buxton Hospital has not yet replied.
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Review titled Urgent treatment care
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
I had fallen down stairs prior to coming to cottage hospital on 15/2/2024 , I had sustain back injury which the hospital refused to do an x-ray and would have to go back to stepping hill hospital for just a x ray on my lower back . Overall service was poor . The nurse practitioner who I had seen was rude , not inquisitive, unhelpful and impolite . Would not recommend this hospital . Need to improve patient care
Visited Urgent Treatment Centre on February 2024
Buxton Hospital has not yet replied.
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Review titled Service could not be bettered.
Rated 5 stars out of 5
by Michael Gray - Posted on 07 November 2023
I was received by a very friendly and helpful receptionist and seen by a paramedic within 15 minutes. He was very sympathetic and professional. A great communicator. Problem discussed and treated promptly. A man of great social as well as surgical skills. I was put at my ease and made to feel that I would be welcome to return with any further issues I could not have expected any better treatment if I had been a private patient!
Visited Urgent Treatment Centre on November 2023
Review titled Buxton Hospital
Replied on 04 December 2023
Hello, Thank you for your feedback regarding Buxton Hospital, Urgent Treatment Centre. I am pleased to read that you feel that the service you received could not be bettered. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
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Review titled Outstanding
Rated 5 stars out of 5
by Jonathan Bowers - Posted on 28 July 2023
The care I received from the outset was simply brilliant. I felt properly cared for by sympathetic, helpful and friendly staff. Thank you. Keep up the good work!
Visited Urgent Treatment Centre on July 2023
Review titled Buxton Hospital
Replied on 01 August 2023
Hello, Thank you for your feedback regarding Buxton Hospital UTC. I am pleased to read that you found the care you received to be brilliant and the staff helpful and friendly. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
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Review titled Urgent Treatment Centre
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2023
Excellent service as usual. Attended with an elbow injury was seen and out in just over an hour. The staff here are amazing and so caring.
Visited Urgent Treatment Centre on July 2023
Review titled Buxton Hospital
Replied on 01 August 2023
Hello, Thank you for your feedback regarding Buxton Hospital UTC. I am pleased to read that you found the service to be excellent and the staff amazing and caring. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Lisa - Posted on 31 July 2023
I would like to thank the nurses who assessed and treated me with exceptional level of care and compassion in the urgent care centre. They were professional, friendly and understanding and fully reassured me.
Visited Urgent Treatment Centre on July 2023
Review titled Buxton Hospital
Replied on 01 August 2023
Hello, Thank you for your feedback regarding Buxton Hospital UTC. I am pleased to read that you found the staff compassionate and professional and that you feel you were treated with an exceptional level of care. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
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Review titled Absolutely Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
On Saturday morning, I turned up with a long flesh wound to the head. I was attended to quickly and efficiently, and in a very friendly manner. Thank you all – from reception to nurses. I could not have asked for a better service.
Visited Urgent Treatment Centre on May 2023
Review titled Buxton Hospital
Replied on 24 May 2023
Hello, Thank you for your feedback regarding Buxton Hospital. I am pleased to read that you found the service to be quick and efficient and everybody friendly. I hope that you are recovering well and I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
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Review titled Great friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2023
Receptionist friendly and helpful, good directions to waiting area. All areas clean and masks worn at all times. Staff very helpful and understanding. Excellent, would recommend.
Visited Don't know on April 2023
Review titled Buxton Hospital
Replied on 18 April 2023
Hello, Thank you for your feedback regarding your visit to Buxton Hospital. I am pleased to read that you found the Receptionist to be friendly and helpful and the staff helpful and understanding. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
Information supplied by Derbyshire Community Health Services NHS Foundation Trust