Castle Hill Hospital
Castle Road, Cottingham, HU16 5JQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
I was advised to attend the "new" walk in xray service by my G,P and attended the following day, I was given clear instruction at the xray reception, completed a simple form and waited on the red chair as advised. I was seen and had my xray within half an hour. The whole process was as well organised as it could be, I was very pleasantly suprised and very satisfied and grateful. Brilliant service, thank you.
Visited Don't know on January 2024
Castle Hill Hospital has not yet replied.
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Review titled A very Caring Staff.
Rated 5 stars out of 5
by Robert Henry Wardell - Posted on 22 December 2023
I had to have a Consultation at the hospital because my PSA level were a wee bit above the norm, i could not have asked a more Professional selection of people, i was treated with Respect, Care and made to feel very secure, i must add that Consultant was also really friendly and his Counseling was really helpful as it turned out i have been given a very good prognosis and look forward to reversing the PSA levels, once again i cannot Thank the Staff enough, i hope that you all enjoy a Great Christmas and have a Super New Year.
Visited Urology on December 2023
Castle Hill Hospital has not yet replied.
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Review titled A big thank you to all concerned today.
Rated 5 stars out of 5
by Steve Wright - Posted on 15 December 2023
I wish to express my sincere gratitude to the staff of the plastic day surgery unit this following my visit today. My care couldn't have been better even the smallest of concerns were satisfied very quickly. Congratulations to all you're a great team.
Visited Plastic surgery on December 2023
Castle Hill Hospital has not yet replied.
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Review titled Nursing second to none
Rated 5 stars out of 5
by Ian smith - Posted on 03 December 2023
I had a stent put in and had a chest infection. The doctors and nurses were absolutely brilliant both with there professional attitude but always had a smile. I just should like to. Thank them all On cmu ward
Visited Cardiology on November 2023
Castle Hill Hospital has not yet replied.
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Review titled Maxio Facial outpatient clinic
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2023
Outpatients 4. The appointment was supposed to be noon but it was 1 hour 20 minutes late. I was not told by the receptionist that the clinic was running late. The doctor told me that the reason it was running late was because he had to go to a meeting. I would have thought that the needs of his patients should take precedence over a meeting. A cavalier attitude to timekeeping is not good.The only reason I had to send you my review this way was because your text service didn’t work when I tried to send my message that way.
Visited Don't know on November 2023
Castle Hill Hospital has not yet replied.
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Review titled A very Professional Practice.
Rated 5 stars out of 5
by Robert Henry Wardell - Posted on 15 November 2023
I had to have a Biopsy at the Ultra sound department, i would just like to say, that the team that did this for me where, Informative, caring, friendly, professional and very very Supportive. Thank you very much to all the Staff, from Biglift.
Visited Prostate Cancer Service on November 2023
Review titled Castle Hill Hospital
Replied on 23 November 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the ultrasound department staff at Castle Hill Hospital If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled The car park paypoint
Rated 5 stars out of 5
by Peter Dunning - Posted on 28 November 2023
I took an outpatient for treatment at 19.00 on Friday 24th November, and found the paypoint machine very difficult to manage. To enter my car registration mumber I had to bend down and turn on the flashlight on my mobile phone to see the buttons. Without doing this I would not have been able to complete the process. Why not have everything at eye level?
Visited Don't know on November 2023
Castle Hill Hospital has not yet replied.
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Review titled Great department
Rated 5 stars out of 5
by Richard muir - Posted on 25 November 2023
This morning I had an ultrasound and colonoscopy, the staff were helpful, quick appointment times, thank you all staff for putting me at ease
Visited Urology on November 2023
Castle Hill Hospital has not yet replied.
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Review titled Pharmacy Services
Rated 5 stars out of 5
by David Spence - Posted on 30 November 2023
I received exemplary treatment in the Orthopaedic Ward 9 during my stay for a full knee replacement . From the pre assessment appointment to the actual surgery and post surgery care I could not fault the staff and the facilities. That being said the shine was taken off my stay whilst waiting for my medication from the pharmacy. As you can imagine I was very keen to get home and start my recuperation. Unfortunately, My wife and I had to wait for almost 5 hours before my medication arrived. Please note that this is not a complaint against the pharmacy per se but more related to the service that was supplied . I have no doubt that they are always busy but I was given the strong impression that waits of this length or longer were not uncommon . This leads me to the conclusion that a review of the service is needed with a view to cutting waiting times.
Visited Orthopaedics on November 2023
Castle Hill Hospital has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
I had a ultrasound on my kidneys I was apprehensive but I was made at ease, the staff were brilliant
Visited Oncology - Clinical on November 2023
Review titled Castle Hill Hospital
Replied on 23 November 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the ultrasound department staff at Castle Hill Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust