Caterham Dene Community Hospital
Caterham Dene Hospital, Church Road, Caterham, Surrey, CR3 5RAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled excellent service, friendly staff.
Rated 5 stars out of 5
by geoff moore - Posted on 17 July 2023
I visited the MIU to have stitches removed following an operation two weeks previous at a hospital in Southampton. The staff were very friendly and showed a caring attitude. I was expecting a long wait but no queue, about half an hour from arrival to leaving.
Visited Urgent care centre on July 2023
Review titled Caterham Dene Community Hospital
Replied on 18 July 2023
Dear Mr Moore, Thank you for taking the time to provide valuable feedback. I am pleased to hear that your recent experience at Caterham Dene Minor Injury Unit was a positive one and hope that you are making a full recovery. Kind regards Linda Warnes Clinical Governance Manager
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Review titled Parking a joke
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
No parking, grounds not suitable for services being offered. 3 disabled bays for a hospital is acceptable, car park not safe as cars parked on dubble yellow lines cars parked on end of bays, no control of there parking, joke of a hospital...
Visited Don't know on June 2023
Review titled Caterham Dene Community Hospital
Replied on 26 June 2023
Thank you for taking the time to provide feedback. Your concerns have been shared with the landlords NHS Property Services who will review this.
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Review titled Swollen and oozing finger but I was sent away
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
I went to Caterham Dene Urgent Care Centre as advised by my GP practice as I had had liquid nitrogen treatment for a lesion on my finger and I had a very bad reaction to it. I had the procedure done privately (it isn’t available on the NHS) and was told by Triage that I couldn’t have any treatment as I’d had it done privately. I couldn’t get an appointment at the private hospital until after the weekend by which time my finger had deteriorated to the extent that I was prescribed antibiotics and a special dressing was put on it. I should have thought that at the very least, someone could have put a dressing on it and given me advice on how to care for the wound.
Visited Urgent care centre on June 2023
Review titled Caterham Dene Community Hospital
Replied on 09 June 2023
Thank you for taking the time to provide feedback. I am sorry that your experience was not a positive one. Your comments have been shared with the Clinical Leads at the Minor Injury Unit who will discuss them with the team. If you wish to discuss your concerns further please do contact me directly on 01737 775 463. Kind regards Linda Warnes Clinical Governance Manager
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Review titled Rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2023
I attended today with an inner ear infection that has lasted for over 3 weeks, in excruciating pain and feeling dizzy. I explained my symptoms and gave my address to the receptionist who made me take a seat to wait for the nurse. Nearly an hours wait and the nurse calls me in to state that she can triage however the doctor cannot see me or prescribe as I live slightly over the boarder. She didn’t even bother looking at me, a complete waste of my time. The receptionist should have told me this when I arrived; when I said this they stated they cannot assess patients; whilst that is correct they were given my address which is a clear indication that I would not be treated! This is absolutely unacceptable and to be left now visiting East Surrey Hospital instead due to their incompetence
Visited Urgent care centre on June 2023
Review titled Caterham Dene Community Hospital
Replied on 10 July 2023
Thank you for taking the time to provide feedback. I am sorry your recent experience at Caterham Minor Injury Unit was not a positive one. Your comments have been shared with the Clinical Leads who will discuss them with the team. If you wish to discuss your concerns further please contact me directly. Kind regards Linda Warnes Clinical Governance Manager 01737 775 463
Information supplied by First Community Health and Care