Chard Community Hospital
Crewkerne Road, Chard, Somerset, TA20 1NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
Clinical and Reception staff were polite and helpful. Quick to react when my daughter’s pain worsened. Fortunately the X-ray services were open which saved us a trip to A & E. Luckily no fractures, just swelling and bruising. Thank you to all staff for your caring attitude.
Visited Urgent Treatment Centre on June 2024
Chard Community Hospital has not yet replied.
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Review titled Utter joke
Rated 1 star out of 5
by Georgia - Posted on 10 June 2024
Had to take my mum up to urgent care and they’ve closed temporarily have an ambulance outside and hardly anyone in waiting was told to either ring 999 or 111 I can not move my mother and are waiting outside as asked for help and ignored I get being busy but just having some help would be a huge help rang 999 and waiting for them it’s a joke how lack of care and concern chard hospital has about people if didn’t need to I would have gone elsewhere
Visited Urgent Treatment Centre on June 2024
Chard Community Hospital has not yet replied.
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Review titled Very reassuring visit
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
I visited today. They were busy, but it was well worth the wait. Kind receptionist and very caring nursing staff. Wish other places were as nice as they were. Thank you to you all.
Visited Urgent Treatment Centre on June 2024
Chard Community Hospital has not yet replied.
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Review titled Very Good
Rated 4 stars out of 5
by Gratitude - Posted on 22 May 2024
No where does it say I can review A and E . This review is for Chard A and E. Sent there by Ariel health who couldn't offer me a Nurse appointment within 27 hours. In and out of A and E in one hour, dressing changed, post op wound seen by Doctor. Lovely staff , caring, helpful. This is why people go to A and E. When will Chard get another surgery, it's so unfair on all NHS workers.
Visited Don't know on May 2024
Chard Community Hospital has not yet replied.
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Review titled Fantastic!
Rated 5 stars out of 5
by Julie b - Posted on 19 February 2024
This hospital has been a godsend the last 2 weeks! In and out with my daughter, she is autistic and they've understood her needs and the nurses have been brilliant! The receptionists are always polite as well..
Visited Urgent care centre on February 2024
Chard Community Hospital has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Jax - Posted on 20 February 2024
So lovely to receive kind, courteous treatment at this clinic. Staff were kind and helpful and the waiting area was very good with background music and a coffee machine.
Visited Musculo-skeletal services on February 2024
Chard Community Hospital has not yet replied.
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Review titled Excellent care at MIU
Rated 5 stars out of 5
by Clarissa - Posted on 31 December 2023
Attended with my 4 year old with a high fever on New Year’s Eve. Got seen and sorted almost immediately. Very lovely, highly competent and professional staff. Thank you very much and happy 2024
Visited Urgent care centre on December 2023
Review titled Chard Community Hospital
Replied on 02 January 2024
Thank you for your lovely feedback. I will make sure the staff see your comments. I hope your 4 year old is feeling better now. Kind Regards Hannah Coleman Managerial Lead
Provided by Care opinion
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Review titled Exceptionally Poor
Rated 1 star out of 5
by Anonymous - Posted on 16 July 2023
Arrived at the Minor Injuries Unit an hour before it was due to close and the facility was locked with a sign saying it was closed due to being too busy. No cars were in the car park so clearly a poorly managed facility.
Visited Don't know on July 2023
Review titled Chard Community Hospital
Replied on 01 August 2023
Thank you for your feedback, unfortunately we are seeing excessive numbers and acuity of patients across all the Minor Injury Units in Somerset and in order to maintain safety there are occasions where the unit may need to close either for a short period or earlier than usual. I am sorry that this had occurred on your visit. 111 are informed of any closures that take place so it is advisable to contact 111 first and they will be able to give you the most up to date information. Regards Hannah Coleman
Provided by Care opinion
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Review titled Wonderful!
Rated 5 stars out of 5
by Vicky - Posted on 28 May 2023
Went to MIU this morning for something I couldn't wait for the gp for, extremely helpful, was seen, given what I needed and gone within 30mins. Lovely nurse and was great with my little one I had to take with me. Lucky to have this service on my doorstep.
Visited Urgent care centre on May 2023
Review titled Chard Community Hospital
Replied on 30 May 2023
Thank you very much for taking the time to give us this feedback. I am really pleased you had a positive experience and I will make sure the staff in Chard see your comments. I hope you are on the mend. Kind Regards Hannah
Provided by Care opinion
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Review titled Mixed experience.
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2022
After contacting 111, waited all day for a return call from a GP, they sent us to Minor injuries to have the problem checked and some things ruled out, so we followed instructions and went. Had to wait for a while, which was no problem. However, the nurse who took initial details was rude, unempathetic, and had a very unpleasant attitude towards us. She didn’t wish to listen or understand. As she felt we shouldn’t be there she was very dismissive and made us feel very uncomfortable. We merely followed what we had been advised to do, there was a very good reason we were there, not that she cared. The clinician was very different, she was caring, empathetic, and put next steps in place to ensure we received the care that was needed. Unfortunately, the experience was affected by this one very rude person. We have ended up there more times than we’d like to, every other time the staff have been amazing. But not this time. Not really what you need when you are sick or injured.
Visited Urgent care centre on November 2022
Review titled Chard Community Hospital
Replied on 07 November 2022
Thank you for taking the time to give us this feedback. I am very sorry that your experience of MIU was not completely positive. Please be assured I will feedback to the team in order learn from your experience. I hope you are recovering well Kind Regards Hannah
Provided by Care opinion
Information supplied by Somerset NHS Foundation Trust