Chelsea and Westminster Hospital
369 Fulham Road, London, SW10 9NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled More can be done for the non-verbal
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2024
This is the second time the patient has been admitted to hospital and unfortunately because they cannot say when they need an inco pad change they have been left sogging wet, yesterday was another day when the top sheet, night dress all bottom sheets were so wet and the patient was cold, the patient was strip washed and changed after 30 minutes of me raising the concern. The hospital needs to cater for everyone and not just for some patients. Paying special attention to those who cannot speak
Visited Accident and emergency services on February 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Incredible A&E Team
Rated 5 stars out of 5
by Natalie - Posted on 24 February 2024
I went to A&E with cardiac issues and after a short wait in reception I was triaged quickly and seen by the most competent, caring and friendly team of nurses and doctors. Their constant updates, sense of humour and care for not only me but other patients around me was above and beyond their call of duty. I’m incredibly grateful for our NHS and there are many unsung hero’s who don’t get anywhere near enough praise and recognition. Thank you team - you’re all doing an incredible job and hopefully won’t see you again soon!
Visited Accident and emergency services on February 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Disgrace
Rated 1 star out of 5
by Steve Chilvers - Posted on 16 February 2024
Yesterday, I was booked in to have pre operative Botox injections into my abdomen wall so that the Hernia could be repaired in the next 4 to 6 weeks. Finally some actual progress Gets to the Hospital for half 7 as requested and waited. Got weighed (as per the norm) and had blood pressure taken, then waited some more. Corrected two medical personnel who mentioned another procedure being run then waited. Then waited some more. Then even longer About 09:45, I was informed by a member of admin staff (whose name I know but am not allowed to write on here) and one nurse that, due to delays in acquiring the botox itself, it has been decided that my procedure is not going ahead today and would need to be rebooked. I mused that it has been eight years I've had this Hernia and asked their selection process as to why I was cancelled and not other patients, but no answer was forthcoming. I elected to not speak further as nothing polite was going to be uttered in that moment so left. I'm apparently being rebooked either end of the month, or mid-March.
Visited Anaesthesia services on February 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Impressive all round
Rated 5 stars out of 5
by Charles - Posted on 22 January 2024
Your review: I was referred to Chelsea and Westminster Burns Unit by Queen Elizabeth Hopital Woolwich on Wednesday 10th January and my first appointment was on the 11th January.. I had accidently spilt boiling water over my right knee and it was felt I needed specialist care. The unit was extremely clean and staff were very welcoming. I felt that the nursing staff were extremely competent and willing to discuss the treatment in detail. I am surprised by how quickly the wound is recovering after only a few appointments. I feel extremely lucky to have been treated at Chelsea and Westminster Hopital. Thank you very much
Visited Trauma services on January 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Lauren - Posted on 07 December 2023
I attended the Eye Clinic for a laser procedure. Everyone on the consultant's team was professional and considerate. The consultant who performed the procedure has provided an excellent outcome. Many thanks to you all.
Visited Ophthalmology on December 2023
Review titled Chelsea and Westminster Hospital
Replied on 27 December 2023
Dear writer, Thank you for sharing your recent experience with us. We will forward your review to the Eye Clinic to let them know of their excellent service. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Treated with love and care
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
I had infection that needed removing. Went in for day surgery. I have never met such a caring, loving team. From receptionist to surgeon. I also have to say that everywhere was spotless. I am in shock at the care I received. Thank you so much for how you cared and treated me and also for all the others that I saw you treating with such love and respect too.
Visited Don't know on December 2023
Chelsea and Westminster Hospital has not yet replied.
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Review titled Dedicated staff, very professional and nice
Rated 5 stars out of 5
by Sabah - Posted on 28 October 2023
While I was visiting London (I am based in Paris ) for a few days I slipped in the tub and hurt my nose and thought it was broken, it was bleeding a lot and I started to have a headache. I was brought by the ambulance to the Hospital (thanks to the 2 persons in the ambulance who were also very professional and very nice). I was taken care of very nicely, all the personal was very nice and professional, the cleanliness of the premises is also great. I can only recommend this hospital. A big thank you to all of you!
Visited Accident and emergency services on October 2023
Review titled Chelsea and Westminster Hospital
Replied on 09 November 2023
Dear writer, Thank you for sharing your review of your recent visit to our Hospital. We are pleased to read that you had such a great experience. We will share this excellent feedback with the Emergency Department. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Shocking system and nurses !
Rated 1 star out of 5
by A.A - Posted on 13 October 2023
Absolutely horrifying experience as I arrived with very low iron , very lightheaded ( I was referred by my GP there ) 1.5 hr to see a nurse , he was extremely unhelpful and refused even to see letter from GP. If he did I would not wait for 8 hours in agony for a blood test for iron ! He put me to wait on blue bench and assured that doctors know I am there and will call me . After 7 hrs I ask him are you sure they know I am here ? Obviously they didn’t and doctors called me from main waiting area . So if I didn’t ask I would be sitting there till tomorrow ! No one cares at all that you sit there extremely unwell without even water for 8 hrs ! Pathetic system , pathetic nurses work there . All they do is gossip and walk around . They have zero clue or responsibility. If he heard the reason why I am there he would send me to do blood tests . Doctors are doing nurses job also ! Doctors are overworked because of that ! Doctor that I saw was fabulous as all of them there . after 8 hrs of wait to see her I had finally blood test done. Extremely poor management in this department, nurses do not care at all , they are not overworked. I sat there under their 3 doors and watched for 8 hrs what they do . Poor system , pathetic nurses ! Sorry but this is sad reality . It was only 8 of us on the blue bench waiting , not 88 ! So they could care and ask if we are ok .
Visited Accident and emergency services on October 2023
Review titled Chelsea and Westminster Hospital
Replied on 18 October 2023
Dear writer, Thank you for your review. I am sorry to read of your experience. If you would like to raise this as a concern or complaint, please contact our PALS team at chelwest.cwpals@nhs.net. Best wishes, Camelia Patient Experience Co-ordinator
Provided by Care opinion
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Review titled High attention
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I have been attending antenatal appointments during my second pregnancy and I am very happy with the antenatal clinic. The midwife team is very attentive and reply to your questions super fast and they look for solutions very quickly reassuring you also.
Visited Maternity services on September 2023
Review titled Chelsea and Westminster Hospital
Replied on 18 October 2023
Dear writer, Thank you for your review. We are always happy to read about great experiences. Best wishes, Camelia The Patient Experience
Provided by Care opinion
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Review titled Excellent care for my child
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
My daughter had to be admitted as an emergency onto Neptune ward for a week. To every single member of the team from A&E staff to the nurses on Neptune, to the consultant, the night SHO and the all of the nurses, the Patch team and the play specialists we say thank you! Your care was outstanding. We were scared and tired and you helped us and looked after us and you made every effort to make our hospital experience a good one. Thank you! You saved her life and you were so kind.
Visited Children's & Adolescent Services on June 2023
Review titled Chelsea and Westminster Hospital
Replied on 11 July 2023
Dear writer, Thank you for your feedback and sharing such kind words. We will forward this on to the various departments/teams mentioned. The very best of wishes to you and your daughter. Kind regards, THE Patient Experience Team
Provided by Care opinion
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust