Cheltenham General Hospital
Sandford Road, Cheltenham, Gloucestershire, GL53 7ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointing service.
Rated 2 stars out of 5
by Anonymous - Posted on 11 February 2025
I do not leave this review lightly, as we hold the NHS in such high regard, especially as understaffing (and maybe under resourcing) is an obvious problem, and appreciate that the staff are doing their utmost best under the circumstances. My elderly husband has just returned home from three and a half hours at A and E after a disappointing visit. After spending fifty minutes earlier today on the telephone trying to speak to a receptionist at the GP's surgery, he was advised to go to A and E as a GP referral for a same day x-ray isn't a possibility anymore. He eventually managed to see a doctor at A and E, who was most upset that he was doing what he considered the GP should have be doing, spending more time complaining to my husband than treating him. Incidentally, his advice was for husband to go back to his GP...here's hoping he can actually get an appointment...! This is a gentle reminder to weary NHS staff that at the end of a shift, everybody is tired, including the patients and kindness and consideration by all there would be more helpful than making an older gentleman feel uncomfortable, ill at ease and disappointed.
Visited Don't know on February 2025
Cheltenham General Hospital has not yet replied.
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Review titled Superb Clinician Good team
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
The nurse on duty was alert and efficient. The doctor on duty listened to me carefully. She was compassionate and non-judgemental. I wanted to discuss Female Genital Mutilation and she understood straight away and took me seriously. She helped me. The tests pin-pointed the medication I needed. She arranged things with no fuss so I could get home quickly.
Visited Urgent care centre on January 2025
Cheltenham General Hospital has not yet replied.
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Review titled Excellent and efficient care.
Rated 5 stars out of 5
by Will Robbins - Posted on 18 January 2025
I attended the minor injury unit this morning after damaging my hand. Please can I say thank you for the very good care that I received, everybody was very caring, friendly and respectful. My care was also fast and efficient. I was very impressed. Thank you.
Visited Urgent care centre on January 2025
Cheltenham General Hospital has not yet replied.
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Review titled Thankyou
Rated 5 stars out of 5
by Neil Garner - Posted on 20 October 2024
After weeks of being mis diagnosed I came into the hospital after being unable to attend a ibs clinic with the ibd team leader I was at my wits end. On Friday 18th a team member told me what tests etc were tobe carried out and promised to return on Saturday 19th. I was astonished to see him walk in at a little after 8.00 am. He reassured me that things were going in the right direction and the staff would be carrying out further tests and this has been done. I was transferred to Cheltenham and he then arrived at lunchtime to assess the results and to inform me of next steps. I cannot praise this team highly enough. Please let everyone know
Visited Gastrointestinal and Liver services on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Wonderful Accident & Emergency treatment
Rated 5 stars out of 5
by Richard Brown - Posted on 15 October 2024
Had to attend Accident & Emergency department yesterday evening, bleeding profusely from a head wound. I was treated without delay by kindly, caring, efficient, professional staff. Resolving the problem was not straightforward, but was achieved with patient and skilful attention to detail. Completion of the treatment was delayed by the (lack of) availability of an overwhelmed-by-demand CATScanner, but the delay was made easier by pleasant, kindly staff who offered food and drink whilst keeping a careful, unobtrusive eye on things. The overall performance was highly impressive and I can only express my gratitude to your staff who had already been on duty for many hours but who still managed to put on a remarkable performance. (For some reason the web review page doesn't offer an 'Accident & Emergency' response to the 'which Department' question, so I had to put in a 'don't know' answer. It was definitely Accident & Emergency!)
Visited Don't know on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Superb staff!
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
From the receptionists welcoming demeanour not only towards myself but others in the waiting room to the doctor’s empathetic consults this department has outshined. The doctor was very down to earth and actually listened carefully to my concerns which is becoming more and more rare within the Nhs! Facilities were spotless and hygienic and wait times were almost non existing! Very happy with the service from this department and they deserve all the praise in the world!
Visited Urology on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Chedworth Surgical Unit CGH
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
I attended for a day surgery on 17/10/24. The whole process was seamless and all staff members who I had interaction with were friendly informative and made me feel at ease. I am unable to mention their names but the young nurse with blonde hair , the anesthetic team a young guy with blonde hair and also a lovely lady who put her arm around me, and then a fantastic surgeon im. The nurse who discharged was great she had not worked at CGH before! The whole team and process from start to finish was 5* You are all doing a fantastic job!! 👏
Visited Gynaecology on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Janet - Posted on 09 August 2024
All colleagues of the Oncology and Avening ward that I have come into contact with have been supportive and kind and carried out their duties with efficiency and care. Although my experience yesterday was that some of the workers on Avening ward went above and beyond the care you would usually expect. When it was discovered that I wasn't going home by hospital transport I was escorted to the front entrance of the hospital by a nurse. This same nurse a few minutes afterwards came after me with something I had left on the ward. She discovered I was in a bit of distress and waited until a taxi arrived although this took her over the end of her shift. I believe that was going above and beyond. Thank you to all for your help and support.
Visited Oncology - Medical on August 2024
Cheltenham General Hospital has not yet replied.
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Review titled Kind and efficient
Rated 5 stars out of 5
by Lisa - Posted on 13 August 2024
I went to MIU this morning with a broken ankle. All staff from Reception to Radiography and the Doctors were kind, caring and helpful. I was seen promptly and my visit was an hour from start to finish. Thank you!
Visited General Medicine on August 2024
Cheltenham General Hospital has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Happymum - Posted on 05 April 2024
From calling 111 for my child with a high fever, to an appointment in walk in at Cheltenham A&E the care was fantastic. The initial phone call to being discharged within 4 Hrs was a superb service. Thank you to the whole team.
Visited Urgent care centre on April 2024
Cheltenham General Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust