Cheltenham General Hospital
Sandford Road, Cheltenham, Gloucestershire, GL53 7ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thankyou
Rated 5 stars out of 5
by Neil Garner - Posted on 20 October 2024
After weeks of being mis diagnosed I came into the hospital after being unable to attend a ibs clinic with the ibd team leader I was at my wits end. On Friday 18th a team member told me what tests etc were tobe carried out and promised to return on Saturday 19th. I was astonished to see him walk in at a little after 8.00 am. He reassured me that things were going in the right direction and the staff would be carrying out further tests and this has been done. I was transferred to Cheltenham and he then arrived at lunchtime to assess the results and to inform me of next steps. I cannot praise this team highly enough. Please let everyone know
Visited Gastrointestinal and Liver services on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Wonderful Accident & Emergency treatment
Rated 5 stars out of 5
by Richard Brown - Posted on 15 October 2024
Had to attend Accident & Emergency department yesterday evening, bleeding profusely from a head wound. I was treated without delay by kindly, caring, efficient, professional staff. Resolving the problem was not straightforward, but was achieved with patient and skilful attention to detail. Completion of the treatment was delayed by the (lack of) availability of an overwhelmed-by-demand CATScanner, but the delay was made easier by pleasant, kindly staff who offered food and drink whilst keeping a careful, unobtrusive eye on things. The overall performance was highly impressive and I can only express my gratitude to your staff who had already been on duty for many hours but who still managed to put on a remarkable performance. (For some reason the web review page doesn't offer an 'Accident & Emergency' response to the 'which Department' question, so I had to put in a 'don't know' answer. It was definitely Accident & Emergency!)
Visited Don't know on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Superb staff!
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
From the receptionists welcoming demeanour not only towards myself but others in the waiting room to the doctor’s empathetic consults this department has outshined. The doctor was very down to earth and actually listened carefully to my concerns which is becoming more and more rare within the Nhs! Facilities were spotless and hygienic and wait times were almost non existing! Very happy with the service from this department and they deserve all the praise in the world!
Visited Urology on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Chedworth Surgical Unit CGH
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
I attended for a day surgery on 17/10/24. The whole process was seamless and all staff members who I had interaction with were friendly informative and made me feel at ease. I am unable to mention their names but the young nurse with blonde hair , the anesthetic team a young guy with blonde hair and also a lovely lady who put her arm around me, and then a fantastic surgeon im. The nurse who discharged was great she had not worked at CGH before! The whole team and process from start to finish was 5* You are all doing a fantastic job!! 👏
Visited Gynaecology on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Janet - Posted on 09 August 2024
All colleagues of the Oncology and Avening ward that I have come into contact with have been supportive and kind and carried out their duties with efficiency and care. Although my experience yesterday was that some of the workers on Avening ward went above and beyond the care you would usually expect. When it was discovered that I wasn't going home by hospital transport I was escorted to the front entrance of the hospital by a nurse. This same nurse a few minutes afterwards came after me with something I had left on the ward. She discovered I was in a bit of distress and waited until a taxi arrived although this took her over the end of her shift. I believe that was going above and beyond. Thank you to all for your help and support.
Visited Oncology - Medical on August 2024
Cheltenham General Hospital has not yet replied.
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Review titled Kind and efficient
Rated 5 stars out of 5
by Lisa - Posted on 13 August 2024
I went to MIU this morning with a broken ankle. All staff from Reception to Radiography and the Doctors were kind, caring and helpful. I was seen promptly and my visit was an hour from start to finish. Thank you!
Visited General Medicine on August 2024
Cheltenham General Hospital has not yet replied.
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Review titled Excellent care, start to finish
Rated 5 stars out of 5
by Eleanor - Posted on 10 June 2024
The unit was modern and spotlessly clean. I was given a cubicle that was private. Every member of the team was polite, warm and kind. Most importantly, each time I saw a member of the team, I was told what would happen next and how long until it would happen. The procedure went brilliantly and swiftly. I was handed all the meds I might need and given clear post-op instructions. Praise and thanks are due for an excellent service. My family member couldn't find a parking space and I was personally walked to her waiting car by a member of the medical team! Very grateful.
Visited Colorectal cancer services on June 2024
Cheltenham General Hospital has not yet replied.
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Review titled No hand sanitizer available.
Rated 3 stars out of 5
by Tracy - Posted on 12 May 2024
I had an appointment to exchange my CPAP machine at the lung function college road wing of Cheltenham hospital Sanford road and was shocked to find only 1 hand sanitizer as I entered the hospital (which was empty) on my entire journey to the lung function dept and not even a hand sanitizer at the lung function dept, with COVID still around and so many other bugs things like lift buttons, doors, banisters, chairs etc must be covered in germs, I found it very worrying and was glad I had my own sanitizer to put on when I left the hospital, I would be very worried if I had a relative in hospital there with all the visitors coming in covered in germs.
Visited Don't know on May 2024
Cheltenham General Hospital has not yet replied.
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Review titled Caring, Friendly, and Professional
Rated 5 stars out of 5
by Jeff de Cates - Posted on 25 May 2024
I attended Chedworth for a urology day case. From Doctors (not allowed to publish - see Google review) to all the team in reception, pre-op, theatre, recovery, and post-op who were considerate, very friendly, and highly professional, making me feel at ease - thank you. I cannot speak highly enough of all the staff and the facilities, which were spotlessly clean, and a shining example to all the NHS naysayers. Thanks again and best wishes to all for my very successful procedure.
Visited Urology on May 2024
Cheltenham General Hospital has not yet replied.
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Review titled Very patient and not rushed
Rated 5 stars out of 5
by Sue - Posted on 18 April 2024
My mother had an appointment for an eye test and to see what aids would help her as she has glaucoma and had a cataract operation recently. She was seen on time for her appointment and was not rushed at all whilst having her eyes tested or choosing aids to help her. She came away happier than I have seen her for a long time and she felt more confident that there is help available for her. We cannot thank you enough for all your help and kindness
Visited Ophthalmology on April 2024
Cheltenham General Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust