Cheltenham General Hospital
Sandford Road, Cheltenham, Gloucestershire, GL53 7ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional service at audiology
Rated 5 stars out of 5
by Alex - Posted on 07 March 2025
Visited audiology. Excellent, knowledgeable, kind, thorough. I was scared to go to this appointment because I didn't feel I needed help with hearing. However, they were very thorough and identified a possible cause for what I could be suffering with. I ve always thought it was how other people saw me rather than I had a possible problem. I would like to thank them for being kind patient and above all skilled. Most people wouldn't be.
Visited Ear, Nose & Throat on March 2025
Cheltenham General Hospital has not yet replied.
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Review titled good wait times, excellent doctors
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2025
Had a visit to A+E due to some inflammation leaving me very uncomfortable. I was in and out within 3 hours and the doctor who saw me at the end was lovely. This was a first for both of us regarding my issue so it was nice to have her call a consultant who taught us both how to deal with the issue in the future. Great staff, not a bad wait, not a bad hospital.
Visited Don't know on March 2025
Cheltenham General Hospital has not yet replied.
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Review titled Compassionate and person-centred.
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2025
I visited the physiotherapy department today and had an appointment with a wonderful physiotherapist. The physiotherapist really listened to my worries and showed a lot of empathy and understanding, she gave me time to explain myself fully. My symptoms and treatment options were explained to me fully, in understandable language and in a very gentle, encouraging way. Where the physiotherapist wasn’t able to answer a question - because if asked something outside of her expertise - she let me know honestly that she couldn’t say, and explained which practitioner would be better placed to answer this. The physiotherapist explained to me what they would do to explore further or escalate if I didn’t respond as expected to my treatment plan, and this was really reassuring. My appointment was very encouraging, without minimising my experiences and I went away feeling hopeful and informed. Moreover, the physiotherapist still saw me despite my being late (as I’d lost my way around the hospital grounds) and was very patient when I gave quite ‘waffle-y’ responses! Really happy with my experience and I hope the team know what a fab job they’re doing.
Visited Physiotherapy on March 2025
Cheltenham General Hospital has not yet replied.
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Review titled Disappointing service.
Rated 2 stars out of 5
by Anonymous - Posted on 11 February 2025
I do not leave this review lightly, as we hold the NHS in such high regard, especially as understaffing (and maybe under resourcing) is an obvious problem, and appreciate that the staff are doing their utmost best under the circumstances. My elderly husband has just returned home from three and a half hours at A and E after a disappointing visit. After spending fifty minutes earlier today on the telephone trying to speak to a receptionist at the GP's surgery, he was advised to go to A and E as a GP referral for a same day x-ray isn't a possibility anymore. He eventually managed to see a doctor at A and E, who was most upset that he was doing what he considered the GP should have be doing, spending more time complaining to my husband than treating him. Incidentally, his advice was for husband to go back to his GP...here's hoping he can actually get an appointment...! This is a gentle reminder to weary NHS staff that at the end of a shift, everybody is tired, including the patients and kindness and consideration by all there would be more helpful than making an older gentleman feel uncomfortable, ill at ease and disappointed.
Visited Don't know on February 2025
Cheltenham General Hospital has not yet replied.
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Review titled Superb Clinician Good team
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
The nurse on duty was alert and efficient. The doctor on duty listened to me carefully. She was compassionate and non-judgemental. I wanted to discuss Female Genital Mutilation and she understood straight away and took me seriously. She helped me. The tests pin-pointed the medication I needed. She arranged things with no fuss so I could get home quickly.
Visited Urgent care centre on January 2025
Cheltenham General Hospital has not yet replied.
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Review titled Excellent and efficient care.
Rated 5 stars out of 5
by Will Robbins - Posted on 18 January 2025
I attended the minor injury unit this morning after damaging my hand. Please can I say thank you for the very good care that I received, everybody was very caring, friendly and respectful. My care was also fast and efficient. I was very impressed. Thank you.
Visited Urgent care centre on January 2025
Cheltenham General Hospital has not yet replied.
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Review titled Amazing eye clinic
Rated 5 stars out of 5
by Alex - Posted on 07 March 2025
I had problems with my eyes in December 2024. I attended A&E and was given an appointment for the emergency eye clinic in Cheltenham. I had an ultrasound whereby it looked like everything was fine. A surgeon came down to personally speak to me. He explained the situation thoroughly and gave me a clear choice of what to do. He didn't give any promises, equally he didn't sugar coat what I could expect. However, it was obvious he was extremely skilled. They operated within minutes and fought hard to save my sight. Which they did. They gave clear instructions of what the next couple of days would be like. There was absolutely no pain or discomfort. I just had to sleep on one for a few days. Within a week everything went back to normal. They saw me the very next day after the operation and weekly afterwards to make sure everything was on track. Nearly three months on and they are still monitoring. They are explaining everything and are very caring and professional. I would highly recommend this hospital. Between my G.P., the local optician in Moreton in Marsh, A&E in both Gloucester and Cheltenham and opthalmology in Cheltenham I was completely taken care of. We are really lucky to have the Healthcare system we have here in Gloucestershire. I think most of us appreciate their skill, commitment and kindness.
Visited Ear, Nose & Throat on December 2024
Cheltenham General Hospital has not yet replied.
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Review titled Thankyou
Rated 5 stars out of 5
by Neil Garner - Posted on 20 October 2024
After weeks of being mis diagnosed I came into the hospital after being unable to attend a ibs clinic with the ibd team leader I was at my wits end. On Friday 18th a team member told me what tests etc were tobe carried out and promised to return on Saturday 19th. I was astonished to see him walk in at a little after 8.00 am. He reassured me that things were going in the right direction and the staff would be carrying out further tests and this has been done. I was transferred to Cheltenham and he then arrived at lunchtime to assess the results and to inform me of next steps. I cannot praise this team highly enough. Please let everyone know
Visited Gastrointestinal and Liver services on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Wonderful Accident & Emergency treatment
Rated 5 stars out of 5
by Richard Brown - Posted on 15 October 2024
Had to attend Accident & Emergency department yesterday evening, bleeding profusely from a head wound. I was treated without delay by kindly, caring, efficient, professional staff. Resolving the problem was not straightforward, but was achieved with patient and skilful attention to detail. Completion of the treatment was delayed by the (lack of) availability of an overwhelmed-by-demand CATScanner, but the delay was made easier by pleasant, kindly staff who offered food and drink whilst keeping a careful, unobtrusive eye on things. The overall performance was highly impressive and I can only express my gratitude to your staff who had already been on duty for many hours but who still managed to put on a remarkable performance. (For some reason the web review page doesn't offer an 'Accident & Emergency' response to the 'which Department' question, so I had to put in a 'don't know' answer. It was definitely Accident & Emergency!)
Visited Don't know on October 2024
Cheltenham General Hospital has not yet replied.
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Review titled Superb staff!
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
From the receptionists welcoming demeanour not only towards myself but others in the waiting room to the doctor’s empathetic consults this department has outshined. The doctor was very down to earth and actually listened carefully to my concerns which is becoming more and more rare within the Nhs! Facilities were spotless and hygienic and wait times were almost non existing! Very happy with the service from this department and they deserve all the praise in the world!
Visited Urology on October 2024
Cheltenham General Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust