Cheltenham General Hospital
Sandford Road, Cheltenham, Gloucestershire, GL53 7ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Information Recorded
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
The nurse recorded my comments incorrectly on the referral letter. I found her unhelpful unsympathetic and over riding.Not interested in another department misinformation on the referral. As a cancer sufferer it is important to record the correct information.
Visited Vascular surgery on February 2024
Cheltenham General Hospital has not yet replied.
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Review titled Back to Square One
Rated 2 stars out of 5
by SightforSoreEyes - Posted on 08 February 2024
2.2 years on the waiting list for Cornea eye surgery. Had at last after prompting them by letter, all my pre op measurements done on 3 Jan 2024. Follow up today - 8 Feb. (Delayed due to Doctors strike). More of the same tests done today, then a wait of 1.5 hours to see a junior doctor who basically asked me to start from scratch with what were my symptoms? (I was there for my pre op assessment or so I had been told on 3 Jan) Basically no clue who I was and why I was there. Clearly did not check my notes. Eventually upgraded via Corneal Fellow to Consultant who treated me fairly and correctly, answering questions and so forth. Then said I needed to be seen in 8 weeks by him and to book directly in the department there and then. (To avoid falling out of the loop to the external booking office) Tried this at the reception desk. Only to be told by the officious jobs worth clerk that the 'computer said no' - it was requested for 3 months, (and therefore had to go out to the central booking office to start again). I can only presume an obvious error written in by one of the two other doctors in the room who seemed to be taking notes over the computer while the consultant was speaking to me. Clerk was having none of it, could not even be bothered to check for the error (and the department was not busy by then). Would have taken a couple of minutes, but has set me back by weeks if not months. Completely unacceptable. Staff from the various departments over two floors do not seem to have a clue as to the progress of individual patients. Every time I attend it's like starting over again, like Groundhog day - you really couldn't make it up.
Visited Ophthalmology on February 2024
Cheltenham General Hospital has not yet replied.
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Review titled Results taking too long
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
I had a CT angiogram 6 weeks ago following referral to the rapid chest clinic. I still Have not had my results having been told it would be 2 to 3 weeks. Ringing the dept a message says ring Gp, they too are unhappy as they can only ring the same number and get the same message . I feel creating this much anxiety in someone being investigated following cardiac disease symptoms is unacceptable. Please don’t do the investigations if you lack the staff to analyse the results and give out inaccurate information about time to get results.
Visited Don't know on January 2024
Cheltenham General Hospital has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Judy Carter - Posted on 25 January 2024
Friendly welcoming staff. Everyone working as a team. Good atmosphere. Reassuring and very competent doctor. Results given to you before you leave. NHS at it’s best!
Visited Diagnostic Endoscopy on January 2024
Cheltenham General Hospital has not yet replied.
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Review titled Fantastic care in A&E
Rated 5 stars out of 5
by Laura L - Posted on 21 January 2024
Having been to A&E twice this week, I want to thank all the staff there. My son had a possible broken finger and my mother-in-law had had a nasty fall with facial injuries. All the staff were so helpful and kind. The Nurse Practitioner who saw to my mother-in-law was so kind and thorough. She was very professional and reassuring. The x-ray team were super efficient and kind too. I hope these positive comments and thanks can be passed on to the team. Thank you all so much.
Visited Don't know on January 2024
Cheltenham General Hospital has not yet replied.
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Review titled Oakley suite
Rated 5 stars out of 5
by S stevens - Posted on 19 January 2024
Care and attention at urology Oakley suite was excellent. Nurses seem to enjoy there work which comes across when you are being treated. Though my treatment continues &another visit pending,I wouldn't hesitate to recommend this dept to anyone. Superb work
Visited Urology on January 2024
Cheltenham General Hospital has not yet replied.
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Review titled Excellent Emergency Care
Rated 5 stars out of 5
by G Sandford - Posted on 19 December 2023
I was admitted to Cheltenham General Hospital on15 December 2023 with chest pain. After 36 hours in Accident and Emergency , I was transferred to the Acute Care Unit. In both areas I was privileged to witness and be the beneficiary of first rate care and attention. Nothing was too much trouble for the wonderfully diverse teams comprising many nationalities who were an excellent example of team work at its best. Although clearly under pressure at many times, they carried out their duties with unfailing professionalism and good humour. My heartfelt thanks to all the Doctors, Nurses, Cleaners, Porters and Catering staff who looked after me. I could not have asked for more. God bless our National Health Service. G Sandford
Visited Don't know on December 2023
Cheltenham General Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Bailey - Posted on 22 December 2023
Battle down outpatients(children's), college road wing 4pm 22/12/23. Considering its close to Christmas....we were the only ones in the waiting room, didn't wait too long. We were seen by 2 lovely nurses, although my daughter was quite distressed over having a blood test, they did fantastic and got the bloods. Now we did have alot of tears and a fair bit of resistance but the ladies were absolutely lovely, chatty, calm and smiling throughout. Thankyou both so much....have a lovely Christmas both
Visited Haematology on December 2023
Cheltenham General Hospital has not yet replied.
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Review titled MDU - very good service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
Staff lovely. Receptionist very helpful and nurses all lovely. They put me at ease and took very good care of me. A very busy department but all very well organised
Visited Haematology on November 2023
Cheltenham General Hospital has not yet replied.
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Review titled Wonderful experience.
Rated 5 stars out of 5
by Mrs Ann M Demaret - Posted on 28 November 2023
I am so grateful to the wonderful kind, caring supportive and gentle staff who kindly cared for my husband today. Everyone was just so warm and helpful. Thank you so very much for a wonderful service . The NHS at its best . Thank you so very much , you are so appreciated.
Visited Diagnostic Endoscopy on November 2023
Cheltenham General Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust