Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Kind and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
I attended A and E on the advice of a clinician, after calling the 111 service. I was seen quickly, and was examined with skill and kindness. I left the department completely reassured that I need have no further worries. The NHS at its very best. Thank you.
Visited Accident and emergency services on August 2023
Review titled Chesterfield Royal Hospital
Replied on 18 August 2023
Thank you for your kind comments and I am pleased to read that you were seen quickly and you were reassured following your examination and visit. I do hope that you are feeling much better. Rachel Walker - Patient Experience Advisor
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Review titled New A&E designed not for patients
Rated 3 stars out of 5
by Anonymous - Posted on 21 August 2023
On our unexpected visit to the New A&E, the place is not designed for patients and wheelchairs.... nor privacy when booking in with reception.... very disappointed
Visited Accident and emergency services on August 2023
Review titled Chesterfield Royal Hospital
Replied on 23 August 2023
Hello, I am sorry you feel the Emergency Department isn't suitable or meet your needs. I would be interested to hear more about your experience. If you are in agreement to speak to me, please contact me via the main switchboard on 01246 277271. Kind regards, Rachel Traveller, Service Manager, Acute Care Unit
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Review titled A friendly, efficient experience
by Phil-Tig - Posted on 14 July 2023
Appointment made for 8.00 AM - friendly & efficient welcome. Staff superb in patient care & assistance. The operating room staff were reassuring and very efficient. The consultant surgeon introduced himself and explained the procedure and why it had been requested. The consultant performed the procedure expertly and with minimum discomfort and was able to reassure regarding his findings. A consultant surgeon and a friendly gentleman. The recovery room staff were once again first class. All-in-all a friendly, efficient experience.
Visited July 2023
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Chesterfield Royal Hospital has not yet replied.
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Review titled Excellent care let down by it's systems
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2023
I was taken by ambulance to A&E with breathing problems and a nasty cough. I cannot speak highly enough about the care, efficiency and professionalism of the staff. I was x-rayed, fitted with a cannula, had bloods taken and delivered safely to EMU in just under 4 hours all with a smile, excellent. I spent a night and day on the equally well run EMU and cannot speak highly enough of their care, especially how they seem to group patients with similar problems together. My room mates and I coughed wheezed and spent 2 sleepless nights together in tolerance and harmony. My shock therefore when i was moved to the so called respiratory ward Pearson was immense. The first bay contained exhausted looking patients forced to spend the entirety of their stay with a person who was shrieking the same name over and over at full volume and had been doing so for a week i was told. The noise was intolerable and loud noises being one of my triggers, I confess to a meltdown and insisted i was going home. The staff of this ward were amazing, and somehow managed to find me a bed in a quieter bay. Their care for this anxiety panic attack sufferer was exemplary. My respect for them grew as I watched them deal all night with the geriatric patient in my bay who's respiratory system seemed in fine order judging by the noise and abuse they inflicted on those caring for them. I was told the geriatic wards were full and the patient was such a problem they'd been with them for several weeks. During the rest of the night as I was cursed and insulted by other people in my bay every time i coughed or wheezed it became apparent that Pearson ward seems to be used as a dumping ground for patients not wanted by social services and other wards. I was the only person coughing and wheezing in my bay and was shouted at and accused of having a nasty disease. Seemed odd behaviour for supposed fellow respiratory patients. The member of staff posted on a chair in the doorway to keep guard was another clue! The staff and patients of this ward deserve better. They couldn't even find a nebuliser machine for me...in a respiratory ward..really? The computer system was refusing to accept the passwords allocated to agency staff, making them toothless and unable to log in. My eternal thanks to the staff member who supplied me with earplugs and mask so I could ignore the hurtful comments and all the staff who did their utmost to comfort me in the worst night I have ever had in hospital. I hope your employers treat you better in the future. Calow, Pearson ward is a disgrace, your staff and patients deserve better.
Visited Don't know on July 2023
Review titled Chesterfield Royal Hospital
Replied on 14 August 2023
Thank you for taking the time to leave your feedback, I do hope that you are feeling better following your stay in hospital. I am sorry that your experience was not a positive one and I want to assure you that your comment has been received and I have asked for this to be looked into further. I will ask that a response to your comment is sent to you via Care Opinion Website. With kind regards Rachel Walker - Patient Experience Advisor
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Review titled Thank you so much!
Rated 5 stars out of 5
by Jade Mercer - Posted on 08 July 2023
I attended A&E as I was extremely unwell with suspected Sepsis, I have never felt so ill and was beside myself in pain. Within 10 minutes of checking into the A&E department my obs were taking & a canular was fitted. Within 20 minutes I was given oramorph, had a fluid & antibiotic line fitted and then taken straight to a 'Major' bay around the corner. The Doctor and nurses were all lovely, reassuring and calm... I was quite scared and had a high temperature meaning I was shaking excessively and they quickly helped deal with my pain. In the 'Major' bay I was wheeled to a recliner chair and given a blanket and slept whilst My fluid line etc finished. A nurse came to check me a few times and rake my obs and then the initial doctor came and discharged me with Antibiotics & Diflam Spray and diagnosed with Septic Tonsillitis. I genuinely cannot believe how quick the team made me feel better compared to the amount of pain/how ill I felt approximately 2 hours before leaving. I was in and out of A&E within 3 hours. The new A&E department was extremely clean and well organised too meaning I was first taken into a side room for my canular fitted then taken through a back door to the doctors room then taken round to the bay not having to go back into the waiting room.
Visited Accident and emergency services on July 2023
Review titled Chesterfield Royal Hospital
Replied on 11 July 2023
Good morning, my name is Kaye Stevenson and I am the department leader for the Emergency Department. I would like to thank you for your kind comments which I will share with staff. I am glad you left feeling much better and hope you are well on the mend now! Take care.
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Review titled Symptoms of bowel cancer returning
by Christine146 - Posted on 20 October 2023
After being unable to contact either my surgeon, their secretary or my cancer nurse, I phoned my doctors' surgery and told them about my symptoms similar to those I had experienced when I had bowel cancer. They said they would phone me back. They phoned and said they too could not contact anyone in the bowel department and told me to go immediately to Accident and Emergency and would send my notes ahead. The hospital said they had not seen my notes so I had to repeat the questioning. Lots of waiting, blood tests which took 2 nurses and lots of attempts. Then waiting to go to a different department for scans and referrals. I was in hospital for seven hours with no food or drink and no communication of what I was waiting for. I had to go back the next day for a CT scan, causing me to miss out on 2 days of pay in my job. They said they couldn't give me a time. I had a scan and was told they couldn't see anything so my annual colonoscopy would be brought forwards and I would have it within 2 weeks. I picked up the medicine and waited. I am still waiting. It was five months ago when I was told 2 weeks. When I rang I got answer machine messages and no one returning my call. When I asked to be put through to the Endoscopy department instead of the bowel department, I was told they could see the referral but it had somehow got missed from the system. I asked who was at fault and didn't receive an answer. I got my annual appointment for my colonoscopy through. I rang to confirm and when I queried the missed colonoscopy they said they'd contact the surgeon to see what to do. It was pushed forwards 2 weeks. Having had cancer and supposed to be under surveillance, I have lost trust in the NHS and my doctors. I understand they are busy, but the lack of communication and service (no contact for 4 months when I was told it would be 2 weeks) is outrageous. The whole experience is upsetting enough without having the worry of whether you have a capable team looking after you.
Visited July 2023
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Review titled Chesterfield Royal Hospital
Replied on 31 October 2023
Dear Christine146, I am sorry to read about your experience and I hope to assure you that the this is not the level of service we aim for. I am aware that it has been a few days since you have posted your comment, I have escalated this to ensure that you receive a response. I am afraid I do not have a timescale as yet, but I will monitor and keep you updated. With Kindest regards Rachel Walker - Patient Experience Advisor
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Review titled Friendly Helpful staff Member
Rated 4 stars out of 5
by karen - Posted on 14 July 2023
visited Barnes ward last Night, I was there 5 Hours, not helped by the current Strikes, but it was made better with the Friendly helpful staff, especially A I ME e (think that’s how you spell her name) who went out of her way to make my/others stay easier, making drinks and providing us with Food, very good Bedside Manner, better than the Doctor who I saw, well done you, keep up the Good work, you deserve a Pay Rise too.
Visited Don't know on July 2023
Review titled Chesterfield Royal Hospital
Replied on 27 July 2023
Thank you for your kind comments and lovely feedback regarding your stay on Barnes ward. I am so pleased to read that the staff were friendly and helpful. I will pass on your comments to staff as they will really appreciate receiving such positive and kind comments. Rachel Walker - Patient Experience Advisor
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Review titled I find it quite uplifting to have been around such an inspiring group of people
by Ashwood - Posted on 20 July 2023
I had had a series of tummy aches that ended up with a stay in hospital to have my appendix removed. The whole process of contacting my GP, being assessed then eventually admitted to the surgical assessment unit went just as I would hope, I got exactly the treatment I needed when I needed it. The Surgical Assessment Unit was hectic with a regular turnover of new patients, but it seemed well managed despite some obviously difficult patients. Initially we thought I had gall stones but an ultrasound scan showed no problems. I was moved to Devonshire Ward and a CT scan booked, which found I had an infected/inflamed appendix so surgery was booked. This took place 3 days after admission and went well. I cannot begin to heap enough praise on all of the NHS staff I had contact with throughout the whole process. From GP receptionist to GP to ward staff and doctors at the hospital. Each and every one of them were fabulous, friendly and professional and happy to do whatever it took to make the patients comfortable and get them well. There were difficult patients and serious work to be done, but they just got on with it and smiled while they did. They are by far the biggest asset the NHS has. The good humour and kindness they maintain whilst doing a stressful and difficult job under incredibly difficult circumstances is amazing. Throughout my stay I always understood what was happening and why. It could have been a stressful experience but somehow wasn't partly because I had confidence that everyone around me was doing their absolute best. I was discharged 5 days after my admission, feeling sore but eternally grateful and on reflection I find it quite uplifting to have been around such an inspiring group of people.
Visited July 2023
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Review titled Chesterfield Royal Hospital
Replied on 20 July 2023
Hi Ashwood, Thank you so much for your positive feedback, I will share this with all the staff from SAU and Devonshire ward and this will undoubtedly put a smile on their faces. I am so pleased to hear you were treated so well and your appendix surgery went so well. I hope your are back to full fitness now
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Review titled Wonderful staff absolutely horrible new A and E.
Rated 3 stars out of 5
by Malcolm Robert Heeley - Posted on 24 June 2023
Mother in law bought in by ambulance we queued for about 25 minutes to find out where she was ( in Resus) The new room is like an airport waiting lounge , very noisy for staff ( feel sorry for them) and patients. Absolutely horrible design etc. I cannot believe someone thinks this is an improvement. Perhaps by making it so bad the hope is that people won't come. I am full of praise for healthcare staff they do a fantastic job. Thank you to them.
Visited Accident and emergency services on June 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Theatre team
by Petunia45 - Posted on 27 June 2023
Surgery for Breast cancer Well informed of care and procedures No fear as total trust in all Surgeons Anaesthetist Nurses
Visited June 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 28 June 2023
Dear Petunia45, Thank you for your kind comments regarding your recent surgery, I do hope that you are recovering well! I am pleased to hear that you were kept well informed as we do understand what an anxious time preparing for surgery can be. I will ensure that your comments are feedback to all the staff who were involved in your care. With kind regards Rachel Walker - Patient Experience Advisor
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Information supplied by Chesterfield Royal Hospital NHS Foundation Trust