Clacton and District Hospital
Tower Road, Tower Road, Clacton on Sea, Clacton On Sea, Essex, CO15 1LHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Good practitioners, but....
Rated 4 stars out of 5
by Anonymous - Posted on 02 December 2024
Everyone I have met at Clacton is very friendly and helpful, but try to get through to a particular department and the switchboard puts you through to a generic number where the phone just rings and rings and then you wait for ages to actually speak to someone. Today after 2 hours trying to speak to someone, I gave up! No wonder the hospital complains about no-shows, you cannot get through to anyone to talk to cancel your appointment, if that is what you want to do. For example the physiotherapy phone just rings and rings and there is no answer phone, so you cannot leave a message. If I was cancelling an appointment (which I wasn't) I would not have been able to do so. My husband had the same experience with another department recently. Today I gave up trying to get through, so my question remains unanswered. The care you receive is excellent but customer relations is hopeless and even the switchboard doesn't have contact details for some of the departments.
Visited Don't know on December 2024
Clacton and District Hospital has not yet replied.
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Review titled Frustrating delay
by silverwarexz73 - Posted on 01 March 2023
I arrived 10 minutes early for a 10:40 appointment. I saw the doctor soon after 12 noon so my appointment was almost 1 1/2 hours late. For my last appointment I was held up and arrived 10 minutes late for the first time ever only to find the staff waiting for me so I was only in the hospital for 10-15 minutes. I just do not understand the difference, maybe form filling between patients? Whatever the reason it needs sorting out, I was going to walk out and perhaps if enough of us did management might get their act together and deal with this situation. I am not blaming the staff for the delays, the procedure they have to follow is more likely the problem.
Visited February 2023
Provided by Care opinion
Review titled Clacton and District Hospital
Replied on 03 March 2023
Thank you for letting us know about your experience at Clacton Ophthalmology clinic and I am sorry for the delays that you encountered. I have made the Matron for the area aware of the issues you encountered. Many thanks
Provided by Care opinion
Information supplied by East Suffolk and North Essex NHS Foundation Trust