Clatterbridge Hospital
Clatterbridge Road, Bebington, Wirral, Merseyside, CH63 4JYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Almost perfection
Rated 5 stars out of 5
by Grumpy - Posted on 22 July 2023
3 telephone calls answered promptly and clearly . On arrival I became lost in building site when a nurse went out of her to take me to dept. Efficient polite and humours clerk at reception desk . Most pleasant and helpful doctor who I am sure went beyond her remit explained in layman's term all my problems , options and treatment Could not have been bettered and a example for others to follow . Only criticism, constructive I hope , is that current map on your website is updated with road closure and building works for the benefit of strangers
Visited Dermatology on July 2023
Clatterbridge Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2023
I just wanted thank all the Nursing staff, the anaesthetist and the surgeon himself. I must say I’ve never been in such a nice, clean and friendly environment. My nurse went above and beyond to make me feel calm. I was cold and she brought me a warm blanket. My surgeon, congratulated me on my weight loss and was so happy with my progress. He made my day. The people on the board must realise what wonderful staff they have. Thanks again.
Visited Urology on March 2023
Review titled Clatterbridge Hospital
Replied on 11 May 2023
Thank you for this very positive post regarding the surgical team at Clatterbridge. It is good to know that they and the environment put you at your ease, and they will be delighted by your feedback. We hope that you are continuing to make good progress.
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Review titled Out standing
Rated 5 stars out of 5
by Carol Barnes - Posted on 25 February 2023
Exemplary care from everyone outstanding in every department. Efficient, compassionate and caring. This is the best hospital, even better than Murrayfield (who are good) which I have used many times but Clatterbridge leaves them in the shade. Thank you all - Highly Recommend.
Visited Urology on February 2023
Review titled Clatterbridge Hospital
Replied on 11 May 2023
Thank you for leaving such a lovely review. If you would like us to pass on your positive feedback to the department or members of staff who saw you, please do not hesitate to contact the Patient Experience Team via email wuth.patientexperience@nhs.net.
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Review titled Very good all round experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
Arrived 1 hour early for a scan as not familiar with hospital layout. Despite bus stop having been moved due to biuldibg works.. a kind staff member walked me to the right dept. I was seen very quickly and the whole matter was soon carried out and I left a few minutes after the original time of the appointment. All the staff were very considerate and friendly whilst also being very professional. A good example of the NHS at its best. Very well done.
Visited Urology on February 2023
Review titled Clatterbridge Hospital
Replied on 11 May 2023
Thank you for kind feedback. The hospital grounds are large and the layout can be a bit daunting, particularly during the current improvement work, which has necessitated some road and bus diversion. It is good to know that the staff were so attentive in showing you to the right department. We are pleased that your scan then went well, and that the staff there were similarly friendly and professional.
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Review titled Appointment for pain help
Rated 3 stars out of 5
by Marina nettleton - Posted on 25 June 2023
Having ecpriemced more pain than normal in lower back leg , bearable given some tablets that now nothing in the painkillers wont work for long times no effects Ankle. Refered by doctor to physo department. Stoll waiting for MRI to see if tgere is another reason.7 months.received a text asking me did i still.need an apppintment!!!! Very badly organised department..fpr my age group..doctors asked urgent. but she was igrored...and i am Ignorded.. want an appointment
Visited Pain Management on January 2023
Review titled Clatterbridge Hospital
Replied on 03 July 2023
Dear Marina Thank you for taking the time to leave this feedback. We are very sorry to learn of your current difficulties and waiting time for an appointment. If you would like to contact our Patient Experience Team directly on telephone 0800 432 0251 or via email wuth.patientexperience@nhs.net to discuss, we would be pleased to look into this further for you, to see if we are able to advise and assist.
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Review titled Excellent experience
Rated 5 stars out of 5
by Vicki Jackson - Posted on 11 January 2023
My brother is autistic, has a fear of hospitals and becomes very anxious if he is kept waiting, particularly if the environment is noisy and busy with people. The physiotherapist we saw was excellent. He saw my brother on time, so minimal waiting, in a side room, rather than a curtained cubicle, which was roomy and quiet. He clearly explained the process and asked us to provide the information we had. He examined my brother without touching him and provided clear and concise information for next steps. It was an excellent consultation compared to previous experiences with other services where the professional had taken time to read and understand my brother's health passport in advance and reacted appropriately with his treatment plan. I want to thank the physiotherapist for his thoughtfulness, diligence and patience.
Visited Physiotherapy on January 2023
Review titled Clatterbridge Hospital
Replied on 11 May 2023
Dear Vicki Thank you for your kind words regarding our Physiotherapy Team. We are pleased that they were so responsive to your brother’s needs, having taken the time to read and understand his health passport ahead of the appointment so that they could ensure he was fully supported. We are very happy to pass on your thanks to the team.
Information supplied by Wirral University Teaching Hospital NHS Foundation Trust