Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unable to contact A&E re: very elderly relative
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
The automatic call handling system for the hospital is useless and it took about 6 attempts for it to act get all the way through the announcement and allow me to speak to a receptionist. The receptionist was very helpful and put me through to A&E. A&E phone rang and rang until an announcement informed me there was nobody to answer call and to call back later. I was trying to get an update on a very elderly relative who had been in A&E all night. I had no information as to their condition or even if they have had something to eat or drink in the last 15 hours. Dreadful service!
Visited Accident and emergency services on December 2024
Colchester Hospital has not yet replied.
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Review titled absolutely great friendly service
Rated 5 stars out of 5
by Debbie Cook - Posted on 10 December 2024
i was seen for breast lump on Saturday, i wanted to leave a great review as everyone i saw greeted me with a smile, introduced themselves, was really friendly relaxed and helpful. i was treated same day and had a good outcome. thank you all i am sorry i don't remember names (its my age) well done what a great team you have.
Visited Breast Surgery on December 2024
Colchester Hospital has not yet replied.
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Review titled Lovely professional staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2024
My father was admitted via blue light ambulance. We were very frightened & he was extremely worried. The staff, without exception, were kind, compassionate & professional. The unit was so busy. He was seen in rat, Majors & amsdec. The staff were always polite, friendly & explained everything very clearly despite the pressure they were clearly under. My father was safe. My only criticism is that he could have been reviewed & discharged earlier.
Visited Accident and emergency services on November 2024
Colchester Hospital has not yet replied.
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Review titled Urgent Treatment Centre - amazing
Rated 5 stars out of 5
by Lottie - Posted on 12 November 2024
Went in with a problem with my ear - was triaged quickly, and waited 3 hours, which was incredible as my issue wasn’t extremely urgent. The care delivered by all was outstanding, the premises were clean, and the care plan made was effective. I was referred to ENT quickly and now have an appointment with them. Thank you to all the staff for your hard work, it is appreciated. The only problem I can think of is to be wary of the portable charging system - we were charged the £30 for not returning the portable charger - when we did - we must have not put it back in the machine correctly.
Visited Accident and emergency services on November 2024
Colchester Hospital has not yet replied.
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Review titled Ambulance crew were amazing
Rated 5 stars out of 5
by David Northcott - Posted on 09 November 2024
I had to call for an ambulance for my wife who had severe tummy pains and sickness. They arrived within 20 minutes of my call and were so kind and caring. They were very professional. Once at the hospital they remained with her until she admitted for tests etc. They made sure i was looked after as well. My wife has since undergone major surgery which has saved her life. We are so grateful for the wonderful people who work for the NHS and all they do for people in need. David
Visited Accident and emergency services on November 2024
Colchester Hospital has not yet replied.
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Review titled Thank you for all the specialist help and care
Rated 5 stars out of 5
by Robert Usher - Posted on 23 November 2024
My father arrived in A& E after a collapse at home. He spent two nights in the hospital during which he was supported by the emergency, acute care, oncology and radiotherapy departments. We are truly grateful for all the specialist care received throughout and despite many moments of great pressure and activity across all those departments. We are blessed to have such a good local hospital of which every member of staff we encountered was exemplary, kind, caring and patient. Thank you everyone. Keep up the fantastic work.
Visited Oncology - Clinical on November 2024
Colchester Hospital has not yet replied.
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Review titled Brilliant.
Rated 5 stars out of 5
by Shan - Posted on 28 November 2024
I needed gynae clinic care on the 2ww route. It was very quick to get appointments. Staff were very kind, empathic and respectful. They communicated excellently. The care was very good, especially as they could do tests in the clinic rather than needing an anaesthetic and admission. In the recent past we needed casualty and oncology care, which was generally good but had quite a few difficult aspects. But I thought the gynae care was brilliant.
Visited Gynaecology on November 2024
Colchester Hospital has not yet replied.
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Review titled Unbelievably slow
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2024
I write this still sat in the hospital, 10hrs after arriving at A&E following a GP appointment at the attached surgery. All I've had is a blood test by a healthcare assistant and a CT Scan. After waiting in A&E for 1hr, I was told to go surgical assessment unit without even being seen. When I arrived a basic assessment wasnt conducted by a doctor for 6hrs. This then only lasted 2minutes, before being told to go for a CT scan which i waited another hour for and was completely empty when i arrived. Furthermore, I'm still sat here waiting for the results to be sent over (apparently) over 2hrs afterwards. No pain relief offered, no updates just staff deliberately avoiding eye contact and blaming other departments for delays. Genuinely appalled
Visited Accident and emergency services on November 2024
Colchester Hospital has not yet replied.
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Review titled Lithotripsy unit. Amazing.
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2024
Such an amazing clinic to treat Kidney Stones without invasive procedures. Run by such lovely friendly and kind people it's an amazing place and I feel so lucky to have been able to treated here.
Visited Urology on November 2024
Colchester Hospital has not yet replied.
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Review titled Friendly and kind
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
Only had to wait a few days for a mammogram appointment. All staff very friendly and explained everything so well. A very calm atmosphere filled me with confidence. Immediate results.
Visited Breast cancer services on October 2024
Colchester Hospital has not yet replied.
Information supplied by East Suffolk and North Essex NHS Foundation Trust