Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 4 stars out of 5
by Lucy Hardwick - Posted on 24 May 2023
I brought my mum into a&e in February, after I discovered she was vomiting blood. She had been progressively unwell, and was (at that point) awaiting a ct scan the following week. Initially they wanted to give her pain and anti-sickness releif and send her home. I told them I would not allow this to happen and asked her ct be expedited. They eventually agreed, and her diagnosis was made. They kept her comfortable until a bed was found, and then she was admitted. Although initially they were intent on sending her home, they did listen to me, especially when I explained her symptoms and her ca125 level which was off the scale. I wanted to say thank you to all the staff that were involved in her care that day. It was emotionally exhausting for us, her family, but the nurses and the doctor were excellent. Thank you.
Visited Accident and emergency services on February 2023
Review titled Colchester Hospital
Replied on 26 May 2023
Amazing staff – Thank you for leaving your kind comments which I have forwarded onto the Matron for A&E, I am sorry that you had to push to be heard and I hope she is now doing well. We are always looking for ways to improve the care we give by sharing patients experiences. If you are interested in sharing yours and your Mum’s experience further please give me a call on 01473 702101. Many thanks Steve Bruce – Patient Experience Team
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Review titled Amazing care!
Rated 5 stars out of 5
by Sam Holliday - Posted on 03 February 2023
My partner was brought in to Colchester and was here for a week. The staff could not have been more friendly and helpful. The care and kindness they have shown to my partner, myself, and his family have been incredible. The ward is always clean and food was great. Thank you so much to all in Layer Marney Bay F Red Zone.
Visited Respiratory Medicine on February 2023
Review titled Colchester Hospital
Replied on 16 February 2023
Thank you for leaving your comments, I have passed your kind words onto the Matron for Layer Marney ward to share with the wider team. It is great to see how their actions had such a positive impact on you and your loved ones overall experience. Many thanks
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Review titled Fantastic care
Rated 5 stars out of 5
by Sarah dooley - Posted on 26 February 2023
I come on this ward at least 4 times a year. Each time I receive excellent care making my experience so much better coming in hospital. It’s just like visiting friends. Thank you for the bottom of my heart
Visited Respiratory Medicine on February 2023
Review titled Colchester Hospital
Replied on 03 March 2023
Thank you for leaving your kind words, I would like to be able to pass these onto the ward concerned so they can see how they had such a positive impact on your continued overall care and treatment. Can you please give me a call on 01473 704353 at your convenience so I can gather this information. Many thanks
Provided by Care opinion
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Review titled Awful department
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Took years to be considered for an mri, no results after 4 months and incredibly difficult to get through to the neurology department. Weeks of phone calls, voice messages left, minimal attempts made to resolve this. I’ve now been without treatment and advice during this time, with my concerns worsening. Would not recommend using their services.
Visited Neurology on February 2023
Review titled Colchester Hospital
Replied on 14 June 2023
Thank you for taking the time to leave your feedback regarding your experience with your MRI and obtaining the results. I am sorry this experience was not as expected and for any inconvenience that this may have caused. If you are still waiting for your results please give our PALS team a call on 01206 742683 who will be able to assist you. Many thanks
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Review titled 5 Star Care
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Words alone cannot describe my absolute gratitude to the staff at Colchester UTC, A&E Resus, A&E Majors, Observation unit, ACU and Ambulance staff who took me backwards and forwards to Basildon hospital. Not only the amazing doctors, nurses and care staff but the food and beverage staff, porters, admin, cleaners and everyone working behind the scenes who made my stay very comfortable, safe and stress free (considering the circumstances) The professionalism and expertise of my carers not only saved my life but has left me with complete confidence in my future care. Colchester should be incredibly proud to have such an outstanding Hospital To the staff, thank you on behalf of my wife, my family and myself, for your amazing care and commitment.
Visited Accident and emergency services on February 2023
Review titled Colchester Hospital
Replied on 31 March 2023
Thank you for taking the time to leave your kind words. I have passed these onto the teams involved in your care who will pleased to see how their actions had such a positive impact on yours and your loved ones experience. I hope you are continuing to make a good recovery at home. Many thanks.
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Review titled Great team
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
Brilliant team took amazingly good care of my grandad while he was on layer Marney ward. Very friendly and extremely caring
Visited Respiratory Medicine on February 2023
Review titled Colchester Hospital
Replied on 16 February 2023
Many thanks for taking the time to leave your kind words. I have passed these onto the Matron for Layer Marney to share with the wider team. I hope you a re continuing make a good recovery. Thank you
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Review titled Service could not have been better
Rated 5 stars out of 5
by Kevin Lock - Posted on 02 February 2023
Everybody involved was extremely friendly and professional. Could not have asked for better treatment. Made me feel that the procedure was not as worrying as I had expected, all went in a most straightforward, smooth and painless way. Took all the worry away.
Visited Gastrointestinal and Liver services on February 2023
Review titled Colchester Hospital
Replied on 20 February 2023
Thank you for taking the time to leave your kind words, it is great to hear that the staff put you at ease for your procedure and took all the worry away. I hope you are continuing to make a good recovery at home. Many thanks
Provided by Care opinion
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Review titled Extreamly compassionate to additional needs
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
I supported a family member on layer Marney red zone. The team listened to her in every moment of her care and supported the family until end of life. We thank everyone from physio to day and night nursing staff also huge thanks to her Dr's and consultants for the patience and time you had to give to understand someone with additional needs. Your all amazing!
Visited Respiratory Medicine on February 2023
Review titled Colchester Hospital
Replied on 21 February 2023
Please accepts our sympathies for your loss. Thank you for leaving your comments regarding the care your family member received on Layer Marney ward. I have forwarded your kind words onto the teams concerned and I am sure they will be pleased to see how they had such a positive impact for you all at this difficult time. Thank you
Provided by Care opinion
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Review titled Left Hand Right Hand
Rated 3 stars out of 5
by Anonymous - Posted on 05 July 2023
I've had a Dermatology appointment booked for what seems like forever. Since making my first appointment I was fast tracked for something completely separate. This was all sorted in February 2023! I recently went to the doctors to see about my ongoing issue to which my first dermatology appointment should still be in place. Doc said he would write top them as he could 'see' from my records I still had an outstanding appointment. This morning I received a text from Turner Road telling me that I was discharged from their service in February 2023 and that I needed to book again (This was a totally different appointment). Not Happy... Tried calling, always in a queue and when you get through you end up going around in circles and that's all I appear to be doing for the past year or more because nobody seems to know what the problem is! I've been to the doctors more this past year or so than I have in my whole life prior. And all since having those poxy Vaccines! If I'd known what I know now and how my body has reacted since, I would never have agreed to them. So here I am right now on the phone to Turner Road, starting off at no.21 in the queue, speak to a lady on the front desk, tell them what's happened to then be put on hold and all I hear is a ring tone with a time on my phone being 40 minutes from when I first called.... 41 minutes and lady comes back to me (a refreshing sign). Now I've been given a number to call for Dermatology for them to hopefully tell me more of what's actually happening. All I get is a busy tone when ringing said number.... Tried the actual Dermatology number instead, eventually got through (Rather quick, considering) and my first appointment is still in the system (thank god), but despite the doc chasing on Monday (desperate times), I still have to wait a little over a year from when the appointment was booked back in August last year. No wonder Mental Health is on the rise in this country!
Visited Dermatology on February 2023
Review titled Colchester Hospital
Replied on 06 July 2023
Thank you for taking the time to leave your feedback and I am sorry for any unnecessary frustration and anxiety that this has caused. I have forwarded you comments onto the Matron for the area but for us to look into this further we would need some more information. If you could give me a call at your convenience on 01473 702101. Many thanks Steve Bruce Patient Experience Team
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Review titled Good practice
Rated 5 stars out of 5
by Kathy Whitehouse - Posted on 05 March 2023
Very happy with the day staff we feel that the care drops of an evening and the family are relied on heavily waiting times after help buzzer are pressed are a little bit to long. It’s Sunday 05th of March 2023. The day team looking after my Mum in E2, have been exceptional. With the care and understanding of my Mother.
Visited Respiratory Medicine on February 2023
Review titled Colchester Hospital
Replied on 24 March 2023
Many thanks for taking the time to leave your feedback, I would like to feed that back to the ward concerned but need some more information to do so. Could yo please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce Patient Experience Team
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Information supplied by East Suffolk and North Essex NHS Foundation Trust