Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care and team work at all levels
Rated 5 stars out of 5
by ISABELLA WRIGHT - Posted on 02 February 2023
Patient in Bay F , Layer Marney Ward for 11 nights where I received first class care from staff at all levels. The effective teamwork was on display throughout my stay and all staff took time to engage with patients.
Visited Don't know on February 2023
Review titled Colchester Hospital
Replied on 16 February 2023
It is great to receive feedback regarding the great care and teamwork that patients and loved have received and witnessed. I will make sure your words are passed onto the Layer Marney team. Thank you
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Review titled A* care
Rated 5 stars out of 5
by Luke pickersgill - Posted on 26 January 2023
I was on duty at the time as a police officer when I was looking after a prisoner that was brought on the ward. Throughout my time on the ward I noticed that although the staff were extremely busy. They didn’t come across as rushed and listened to each of the patients needs and ensured that they were looked after. All staff were an excellent example of the NHS and how they operate. It’s reassuring to see that if I or a member of my family was on the ward that I would be in trusted hands with people who really care about what they do!
Visited Respiratory Medicine on January 2023
Review titled Colchester Hospital
Replied on 27 January 2023
Thank you for taking the time to leave your comments. It is great to hear how the actions of the staff made you feel that you could trust your loved ones in our care care if they came into Hospital. Many thanks
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Review titled Amazing team
Rated 5 stars out of 5
by Juliet Piercy - Posted on 03 February 2023
From the moment my father was taken to Layer Marney ward every single member of staff treated him with professionalism, kindness and understanding. On behalf of the whole Piercy family we thank you with all our hearts. You are all amazing people.
Visited Respiratory Medicine on January 2023
Review titled Colchester Hospital
Replied on 16 February 2023
Many thanks for leaving your kind words, I have forwarded these onto the ward who will be thrilled to see how their actions made such a positive impression on you all. Kind regards
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Review titled Prompt and effecient
Rated 5 stars out of 5
by Nicola - Posted on 28 January 2023
Cannot thank the paramedics and the a&e department at Colchester Hospital enough. Having called 111 followed by 999 due to deterioration of my Dad the service was incredible. Arrival of the ambulance service within 30 minutes, very reassuring and caring. The staff do not get enough praise but too much negativity. I will also be expressing my gratitude to the local press.
Visited Accident and emergency services on January 2023
Review titled Colchester Hospital
Replied on 22 February 2023
Many thanks for your taking the time to leave your feedback, I have shared your kind words with the Matron for A&E and the Ambulance so your kind words can be shared with the wider teams. Thank you
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Review titled Great Practice
Rated 5 stars out of 5
by Trish Booth - Posted on 28 January 2023
My husband was extremely sick and I was so relieved when he turned a corner once he came onto the Layer Marney ward. I can see that his dignity is protected as much as possible with things like personal care. He has been here for two weeks and no redness or soreness down below-which shows excellent practice in the circumstances I know that sort of soreness can happen really quickly and is dreadful for the patient so. I am really pleased they are so vigilant Plus cheerful as well which does make a difference
Visited Respiratory Medicine on January 2023
Review titled Colchester Hospital
Replied on 09 February 2023
Thank you for taking the time to leave your kind comments regarding your husbands care and treatment, I have forwarded them on to the Matron for Layer Marney to share with the wider team and I know your kind words will be welcomed by all. I hope your husband is continuing to make a good recovery. Many thanks
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
From arriving in layer marney ward in the early hours of Sunday to now the care, attention, dedication and professionalism of this team have been a great comfort to us all. Amazingly rare individuals.
Visited Respiratory Medicine on January 2023
Review titled Colchester Hospital
Replied on 27 January 2023
Thank you for taking the time to leave your kind words. I have passed these onto the Matron to share with the wider ward team on Layer Marney ward. many thanks
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Review titled Very efficient and effective
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
Having read about issue and A&E it was with some trepidation that I came to Colchester. The initial triage was by having to fill in a form in the porch. I saw even in the few minutes I was there it was obvious that this was needed as people were being referred elsewhere. From then on I could not fault the service, after10 minutes in the waiting room I was in a triage room, where the appropriate tests took place and I was then moved to surgical assessment where I saw a consultant quickly, who after blood tests prescribed the actions that needed taking. I was treated and discharged around 5 hours of arriving. Although I will not go into clinical details here my condition was given as potentially life changing/threatening and I was given the follow up information I needed. At every stage I was treated with kindness, compassion and courtesy. I am am hard of hearing my wife accompanied me on every stage and the staff communicated through her as appropriate. I could not fault the service I received on that day. The only issue was that you held my details from when I was admitted as an emergency by ambulance many years ago and the A&E system did not transfer over my new address, despite the person on reception confirming the new address. As a result the discharge letter had the incorrect address.
Visited Accident and emergency services on January 2023
Review titled Colchester Hospital
Replied on 19 January 2023
Many thanks for your kind words regarding your recent visit to A&E at Colchester Hospital, it is great to hear how the staff had such a positive impact on your overall experience and care, I am sorry that the administration was not as expected and for any inconvenience that this may have caused. Thank you
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Review titled Great Service.
Rated 5 stars out of 5
by Simon - Posted on 26 January 2023
My appointment came within days of being referred and the telephone confirmation was very professional. I arrived early and, luckily, was seen ahead of my appointment time. The staff were very friendly and made me feel at ease. The procedure was quick and even during it I was advised all was looking good which was exactly what I wanted to hear. Then medication was given to me there and then rather than queueing at a pharmacy and clear and efficient information given to me. Basically I was treated swiftly, efficently and in a friendly and professional manner. The whole experience couldn't have been easier. I appreciate the NHS is under extreme pressure at the moment. Maybe I was just lucky on the day, but I was really impressed by the whole experience. Well done !!
Visited Urology on January 2023
Review titled Colchester Hospital
Replied on 27 January 2023
Thank you for leaving your kind words regarding your recent appointment at Colchester Hospital. It is great to hear that you were seen ahead of you appointment time and your medication was given to you with out any delays. Many thanks
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Review titled Good practice
Rated 4 stars out of 5
by Hayley English - Posted on 26 January 2023
My dad received great care and support whilst in Colchester hospital. The nurses work extremely hard on layer Marney ward and we are very grateful.
Visited Respiratory Medicine on January 2023
Review titled Colchester Hospital
Replied on 27 January 2023
Many thanks for taking the time to leave your kind words regarding your recent experience on Layer Marney ward. I have passed these onto the Matron to share with the wider ward team. Thank you
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Review titled Can't fault it
Rated 5 stars out of 5
by Julia Pollard - Posted on 12 January 2023
We visited the hospital on 11.01.23. My son had hurt himself in school and had a bad cut above his eye. From the moment we arrived at the hospital everyone took care of him, I filled out the form on arrival and could go straight through to the children emergency unit (not quite sure what it was called) my son was very distraught and scared and a nurse came straight away when she heard him crying and took him in to access him. My son has been a little dramatic and she handled it so well, stayed calm with him the whole way through, got him to breathe slowly so that she could clean the would and glue it up. She has been very kind and made me feel more at ease (this was the first time for me having to go to A&E with my son for such a bad injury) We did not have to wait at all from the moment we arrived until we left, thank you for making this horrible experience for my son so much easier and better!
Visited Children's & Adolescent Services on January 2023
Review titled Colchester Hospital
Replied on 13 January 2023
Hi Julie Many thanks for your kinds words regarding you and your sons experience at Colchester A&E which I have forwarded onto the Matron to share with the wider team. I know they will be pleased to see how their actions had such a positive impact on calming your son and treating his cut. I hope he is making a good recovery at home. Thank you
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Information supplied by East Suffolk and North Essex NHS Foundation Trust