Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very supportive and caring
Rated 5 stars out of 5
by Sasha - Posted on 27 April 2023
I have been so stressed about my hysteroscopy today, I had cancelled the app and then called back to see if it was still available, not sure what to do for the best. Everyone I've spoken to from the consultant, his secretary to the appointments team and the drs and nurses on gynae have all been so caring, supportive and understanding. When I turned up today I was put at ease by the 3 loveliest nurses, who reassured me I was able to stop any time and they explained everything very clearly. I didn't actually go through with it today but it meant so much to me that I was empowered to make this choice, with no guilt or judgement, and I know I will feel more confident if I ever need to come back at a later date. The whole gynae team are absolutely amazing, but an extra special thanks goes to the hysteroscopy nurses for helping me through today xxx
Visited Gynaecology on April 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Dear Sasha, Thank you for taking the time to share your feedback with us. We are really pleased that you were treated with kindness and understanding during your interactions with staff and that they were able to provide you with explanations and reassurance regarding your procedure. We recognise how importance it is for patients to be involved in decision making regarding their care and we are encouraged that this was your experience. Please be assured that your kind words will be shared with the gynaecology team and the hysteroscopy nurses.
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Review titled Mostly a good experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2023
Overall, my experience was very helpful for what I needed and I did end up getting very good treatment and care necessary by the patient and hard working medical staff. However I was left feeling a bit upset with the way I was talked to regarding staff at reception. After 5 hours waiting to see a doctor and sat uncomfortably, I was left feeling like a burden after a member of staff was very ill mannered and made me cry for requesting an update, speaking to me in a very patronising way. The tone of which could have easily been shifted and my questions answered without feeling the way I did by the end of it.
Visited Accident and emergency services on April 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Thank you for leaving your comments and sharing your experience with us. We are pleased to learn that the care and treatment you received from medical staff was of a good standard and will ensure we share your feedback. It is therefore disappointing that your experience was tainted by the reception staff who communicated with you and we apologise for the upset this caused you. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
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Review titled Extraordinary
Rated 5 stars out of 5
by Pen Penny Penelope - Posted on 19 April 2023
What a wonderful experience. I was so looked after , respected , cared for . The staff were both efficient and kind . All gave me necessary information and answered all of my questions . Whatever I needed was promptly given . All showed true and sincere care .
Visited Gynaecology on April 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Dear Penny, Thank you for sharing your experience with us. We are pleased to hear that you were treated with respect and kindness in line with our Trust values, and that staff took the time to answer your questions. We will share your generous feedback with the gynaecology department.
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Review titled Well run service, caring staff
Rated 5 stars out of 5
by Al.Richardson - Posted on 12 May 2023
The nursing assistant who checked everyone in was very good - greeting us as we arrived - she went to help two different people who were having problems waiting. This created a caring positive atmosphere, certainly made us feel respected as patients. Good computer signage re wait times and staff. The consultant was excellent, knowledgeable and took time to ensure my partner and I understood the treatment plan. As well as giving some immediate treatment. The support nurse was very kind and supportive.
Visited Dermatology on April 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Thank you for providing such heartfelt feedback following your outpatient appointment, as it is really appreciated. Treating patients with compassion and respect is one of the Trust's core values and we are therefore reassured to learn that this was evident from your experience. We were also pleased that the Consultant ensured you and your partner fully understood the treatment plan and will ensure your lovely feedback is relayed to the Dermatology and Outpatient Team.
Information supplied by East Sussex Healthcare NHS Trust