Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful attention and treatment
Rated 5 stars out of 5
by Ashley Luke - Posted on 14 May 2024
On Saturday my partner had a seizure so we came to Emergency. From seeing the receptionist to going in to see the first practitioner only took ten minutes and from then on he had various procedures done all within a few hours. The staff were incredible, kind, attentive and completely on the ball and I was able to stay with him throughout. It was a very stressful experience for both of us but they kept us up to date on what was happening and took care to see that I was okay too! He is now home after an overnight stay with more tests to be done but what amazing people they all are, we take our hats off to you all and thank you from the bottom of our hearts for helping us through a very difficult time.
Visited Accident and emergency services on May 2024
Review titled Conquest Hospital
Replied on 24 May 2024
Dear Ashley, We were pleased to learn that when your partner attended the Emergency Department at Conquest Hospital following a seizure he was assessed and treated promptly. We recognise how worrying this situation will have been for you both and are glad that staff were attentive and kept you both up to date on what was happening and that they made sure you were also doing okay. We will ensure your lovely words are relayed to the Emergency Department Team, as it was lovely to read that you felt the staff were amazing and demonstrated kindness. Finally, please accept our best wishes and we do hope your partner is doing well.
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Review titled Excellent care and empathy
Rated 5 stars out of 5
by Tina - Posted on 18 April 2024
Attended as a day case for a removal of a lump. Greeted with a smile from the Admin staff member, shown to a 6 bay ward and a lovely newly qualified nurse, looked after me exceptionally well. Registrar arrived to update me on the procedure which was completed within the next couple of hours from arriving. In recovery, the care and comfort I was given was superb. I cannot fault the Conquest Hospital in the effort and care they give. So much so, I had to ensure they had a gift of chocolates on my departure. Thank you to you all for looking after me, you should all be so proud of the work you do with such grace and genuine care for the patient.
Visited Don't know on April 2024
Review titled Conquest Hospital
Replied on 29 April 2024
Dear Tina, Thank you for not only taking the time to write a review but to also for your generosity in giving the staff a gift of chocolates following your day case procedure. We strive to provide a high standard of care to all our patients, and it was reassuring to learn that this was evident during your admission from all the staff who cared for you. We hope you are making a good recovery following the removal of a lump and will ensure that your positive feedback is shared with the team concerned.
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Review titled SAU, Richard Ticehurst Ward. Excellent Care 10/10
Rated 5 stars out of 5
by Simon Walker - Posted on 27 April 2024
I was admitted at the Conquest Hospital staying on the Richard Ticehurst Ward in SAU. Just wanted to say how grateful I am to the consultant and his team and all the care staff on this ward. They are amazing people who took good care of me when I was very ill, nothing was ever to much trouble and they always greated me and other patients with a smile and did there best to cheer us up when we were down. I can't praise them enough!. they are all a credit to this Hospital and the NHS. Thank you everyone in SAU, your the best!!
Visited Don't know on April 2024
Review titled Conquest Hospital
Replied on 10 May 2024
Dear Simon, Thank for your positive feedback following your admission to our Surgical Assessment Unit (SAU) at Conquest Hospital. We endeavour to provide a high standard of care to all our patients and are pleased that this was evident during your stay. Your heartfelt feedback will be shared with the team on SAU, and we hope that you are making progress following your illness.
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Review titled Fantastic attentive staff
Rated 5 stars out of 5
by Sophie - Posted on 11 April 2024
Really pleased with how fantastic the staff were at the conquest after I had to bring my 6 year old son in after he fell off a climbing frame. The staff were very quick to get him looked at and explained everything they was doing to myself and my son to keep him calm and at ease. The staff were fantastic and such high spirits. We couldn’t thank everyone enough. Well done for all your hard work. We appreciate everything you guys do. Thank you.
Visited Accident and emergency services on April 2024
Review titled Conquest Hospital
Replied on 26 April 2024
Dear Sophie, Thank you for taking the time to provide such lovely feedback following your son's attendance to the Emergency Department at Conquest Hospital. We recognise how worrying it is for a parent when their child is injured and were pleased to learn that your son was seen and treated promptly, and that staff were reassuring and put him at ease. We do hope he has made a full recovery and will ensure your kind words are shared with the Emergency Department Team.
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Review titled Extremely Helpful
Rated 5 stars out of 5
by Mrs Jillian Bernadette Toogood - Posted on 14 May 2024
After my accident on Saturday 20 April I found Reception in A&E and the Nurse who attended to me very professional. Please pass on my thanks. All healing it seems well. Thank you NHS.
Visited Accident and emergency services on April 2024
Review titled Conquest Hospital
Replied on 24 May 2024
Dear Jillian, Thank you for taking the time to provide positive feedback regarding the professionalism of the staff whom you came into contact with when you attended the Emergency Department at Conquest Hospital. We are glad to read that your injury seems to be healing well following your unfortunate accident and will ensure your kind words are shared with the reception and nursing teams in the Emergency Department.
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Review titled Good review
Rated 5 stars out of 5
by Shirley Armstrong - Posted on 19 April 2024
Outstanding the people working on that ward were very helpful understanding polite and very kind they went above and beyond I can't thank them enough. It made my short stay a pleasure. I would like to say thank you very much.
Visited Don't know on April 2024
Review titled Conquest Hospital
Replied on 26 April 2024
Dear Shirley, It was lovely to receive such positive feedback following your recent inpatient stay and that staff demonstrated our core Trust values of treating you with kindness. We wish you all the best and hope you are keeping well.
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Review titled such kindness
Rated 5 stars out of 5
by Mary - Posted on 22 March 2024
I was having a CT scan with an injection beforehand. After the scan I became unwell and the lovely staff were so kind, so reassuring. They held me and helped me onto a bed until I felt better. Their kindness restored my faith in people and really helped me to feel better. Thank you lovely radiologists and nurses#.
Visited Interventional Radiology on March 2024
Review titled Conquest Hospital
Replied on 28 March 2024
Dear Mary, We were sorry to learn that you became unwell following your CT scan and realise how worrying this will have been for you. It was however reassuring to hear that when this happened staff were attentive to your needs and treated you with kindness and ensured you felt better. Please accept our best wishes; your heartfelt words will be shared with the team in Radiology.
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Review titled Amazing staff and excellent care
Rated 5 stars out of 5
by Lorraine - Posted on 03 March 2024
Mr dad had an ambulance take him to the conquest hospital this morning with extreme pain in his stomach from the ambulance staff right through to all the people that cared for him in the hospital nurses and doctors were absolutely amazing and he was treated quickly and with great care and had the necessary scans which he was then diagnosed with gallstones and admitted to a ward
Visited Accident and emergency services on March 2024
Review titled Conquest Hospital
Replied on 25 March 2024
Dear Lorraine, Thank you for your heartfelt feedback following your father's recent emergency admission to Conquest Hospital. We were pleased to learn that his care pathway went smoothly and that he was well cared for and his condition was diagnosed swiftly. Please accept our best wishes and we do hope your father is recovering following his admission. Your kind words will be shared with the relevant staff.
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Review titled End of life care
Rated 5 stars out of 5
by Paula - Posted on 19 March 2024
My mum was admitted to SAU in February. The nurses & Drs were wonderful and caring. I had travelled over from Spain and didn’t know what to expect but my mum was treated with respect and dignity at the end of her life. They not only cared for my mother, but my well being too.
Visited Emergency Abdominal Surgery on February 2024
Review titled Conquest Hospital
Replied on 25 March 2024
Dear Paula, Thank you for taking the time to provide such lovely feedback regarding your mother's care during her recent admission to our Surgical Assessment Unit. We recognise this would have undoubtably been a difficult time for you both and were pleased to learn that your mother was treated with dignity at the end of her life and that your wellbeing was also considered, as this demonstrates our core values of treating patients and their relatives with respect and compassion.
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Review titled Very efficient speed and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Holidaying in the area, we needed urgent treatment for a leg injury. We were seen, had tests done and were given appropriate advice and a prescription - with advice as to where the nearest open out of hours pharmacy was - by busy but friendly and efficient members of staff. The whole process only took 55 minutes. Thank you to all the team.
Visited Accident and emergency services on February 2024
Review titled Conquest Hospital
Replied on 11 March 2024
It was lovely to read your feedback and we are pleased to learn that your leg injury was treated promptly when you attended our Emergency Department at Conquest Hospital. We hope you have made a full recovery and will ensure that your words of appreciation are shared with the appropriate staff.
Information supplied by East Sussex Healthcare NHS Trust