Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care from all involved
Rated 5 stars out of 5
by Pam Lyons - Posted on 06 June 2024
I went to fracture clinic at Conquest hospital for review and new plaster for double wrist fractures. From the receptionist, to the consultant, to the X-ray staff and the lady who did the plastering, everyone was super efficient and friendly, made the experience as positive as it could have been. The clinic was very busy, and running a bit late, but I was seen quite quickly, and the staff continuously kept everyone in the waiting room informed. There was a friendly atmosphere with a lot of good humour to distract from the more painful aspects of the procedure. Thanks to all in the department.
Visited Orthopaedics on June 2024
Review titled Conquest Hospital
Replied on 11 July 2024
Dear Pam, Thank you for your kind comments regarding the care you received from our Fracture Clinic at Conquest Hospital. It was lovely to read how you were treated with kindness, good humour, and efficiency from all the staff who you interacted with. We do hope you are making progress following your double wrist fractures and will ensure your kind comments are relayed to the teams involved.
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Review titled Flawless from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
I received a Colonoscopy today. The whole process from pre procedure information through to the procedure itself cannot be faulted. Everyone involved carried out the procedure with professionalism and care. Thank you.
Visited Colorectal cancer services on June 2024
Review titled Conquest Hospital
Replied on 11 July 2024
It was reassuring to learn of your experience when attending for a Colonoscopy and that the process was efficient and professional, from the information given prior to your appointment through to the procedure itself. Please accept our best wishes; your lovely comments will be shared with the Colonoscopy Team.
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Review titled Brilliant service
Rated 5 stars out of 5
by Rita - Posted on 24 June 2024
Expected a wait of 4 hours or more to be seen but I was triaged by knowledgeable nurse within 39 minutes and then x rayed after another 30 minutes and results given and treatment received all within an hour and half Thank you Conquest staff
Visited Accident and emergency services on June 2024
Review titled Conquest Hospital
Replied on 11 July 2024
Dear Rita, It was reassuring to read that you were assessed, sent for investigations, and treated in a prompt manner when you attended our Emergency Department at Conquest Hospital. We would like to thank you for taking the time to provide feedback of your experience, which will be shared with the Urgent Care Team.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Richard Hudson - Posted on 18 June 2024
During the evening of 17/6 my 13 year old son came by ambulance to the Conquest following an injury in a cricket match, namely a dislocated patella. When we arrived A & E was incredibly busy and I feared we had a long night ahead of us. The treatment we received was exemplary. Unfortunately I can’t remember the names but our doctor was a Hungarian lady who helped us so much. The staff in the X-ray dept were also brilliant, making my son feel so comfortable. I would also like to especially mention a volunteer female member of staff who was one of the kindest people I’ve ever met. She was absolutely fantastic with my son and nothing was too much trouble (truly amazing!! Sorry I can’t remember her name). Thank you so much
Visited Accident and emergency services on June 2024
Review titled Conquest Hospital
Replied on 11 July 2024
Dear Richard, We recognise how worrying it is for a parent when their child is injured and were therefore pleased that your son's care when he attended our Emergency Department at Conquest Hospital following his cricket injury was exemplary. Your kind words regarding the staff who interacted with you both was pleasing to read, and we will endeavour to relay them to the individuals involved. We do hope your son is making progress following his injury and can soon be back playing cricket.
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Review titled Great doctor
Rated 5 stars out of 5
by Jonathan Dollimore - Posted on 24 May 2024
I was referred to A and E by my GP today (in the morning of May 24 2024). After a very short wait I saw a helpful nurse and a very helpful and knowledgable doctor. Sadly I didn’t get their names. The service couldn’t have been better.
Visited Accident and emergency services on May 2024
Review titled Conquest Hospital
Replied on 31 May 2024
Dear Jonathan, Thank you for taking the time to provide such lovely feedback following your recent attendance to our Emergency Department at Conquest Hospital on 24 May 2024 on the advice of your GP. We were pleased to learn that you received a high standard of care from both the nurse and doctor who reviewed you. Please be assured that your kind comments will be relayed to team on duty on that day.
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Review titled Great appointment
Rated 5 stars out of 5
by Elaine Thorley - Posted on 13 May 2024
I had an appointment at the neurology department today and it was first class. I have been having worrying neurological problems for a while now and was a little nervous when i went to the appointment but i need not have been! The consultant was absolutely amazing. He was kind, considerate, caring and listened to my very long and detailed health history with patience! He then carried out some basic neurological tests and has put in motion plans for some scans and further tests. When you have health worries, it is such a relief to have somebody like this consultant looking after you. He made me feel at ease and not so nervous. I know that whatever the outcome, i will feel very reassured being under his care.
Visited Neurology on May 2024
Review titled Conquest Hospital
Replied on 24 May 2024
Dear Elaine, Thank you for taking the time to provide such positive feedback following your recent Neurology appointment. We are pleased that your consultation went well, and that the Consultant who saw you was kind, considerate and caring and took the time to listen to you, which helped to put your mind at ease. Please accept our best wishes and be assured that your heartfelt feedback will be shared with the Consultant concerned.
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Review titled Very satisfied with the experience
Rated 5 stars out of 5
by Jackie Langley - Posted on 08 May 2024
Was advised by practice nurse to attend A and E after a fall. Apart from the IPad checking in system which didn’t allow me to say what had happened the experience was very good. There 3 hours in total, saw nurse, doctor, had x Ray and saw doctor again. Everyone very friendly and helpful. System looked chaotic with people being called and going through different doors, but it seemed to work. Shame there isn’t a minor injuries unit, I didn’t want to use A and E, but there was no alternative.
Visited Accident and emergency services on May 2024
Review titled Conquest Hospital
Replied on 24 May 2024
Dear Jackie, We are sorry to learn that you recently experienced a fall, however, it was reassuring to know that when you attended the Emergency Department at the Conquest Hospital you were seen and assessed promptly. We endeavour to provide a high standard of care to all our patients and are pleased that you had a positive experience. We do hope you are making progress following your unfortunate fall and will ensure your feedback is shared with the Emergency Department Team.
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Review titled A&E visit 25/05/2024 ( lunchtime ) the NHS at its best
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2024
Attended the Conquest Hospital Hastings (A&E) following a tumble on the beach where I sustained a deep and nasty gash to my ankle. Made my own way there. Hospital is modern and clean and was seen and treated in record time ! Reception was efficient and helpful. Very professional and attentive nurse practitioner. Clean and well equipped treatment room. The NHS at it’s best. Cannot praise this Hospital and staff highly enough. 👍👍👍
Visited Accident and emergency services on May 2024
Review titled Conquest Hospital
Replied on 31 May 2024
We really appreciate your heartfelt feedback following your attendance to our Emergency Department at Conquest Hospital on 25 May 2024. We were sorry to learn that you sustained an ankle injury following a tumble on the beach, however, we were pleased that your experience of our hospital was positive from the outset in terms of cleanliness, your interactions with the reception staff, through to your treatment by a nurse practitioner. It was also reassuring to hear that you were seen and treated promptly. We will ensure your lovely comments are shared with the team that were on duty on 25 May 2024 and do hope your ankle injury is healing well.
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Review titled Excellent kind caring
Rated 5 stars out of 5
by Karen v - Posted on 18 May 2024
I would like to extend my thanks to the staff of the A+E at conquest, during my stay there, all the staff were excellent caring I didn't have to wait long either they made me comfortable while doing tests and got me where I needed to be so thank you kind regards to you all
Visited Accident and emergency services on May 2024
Review titled Conquest Hospital
Replied on 30 May 2024
Dear Karen, It was lovely to read your comments of gratitude for our staff who cared for you when you recently attended our Emergency Department at Conquest Hospital. Please be assured that your kind words of appreciation will be shared with the Emergency Department Team.
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Review titled Wonderful caring staff
Rated 5 stars out of 5
by Karen v - Posted on 18 May 2024
This is for Baird ward I was in there for 3 days, in Bay c I wanted to say a huge thank youto the staff of Baird ward for their excellent care during my stay you are all a credit to your profession my heartfelt thanks and kind regards thank you
Visited Chronic Obstructive Pulmonary Disease on May 2024
Review titled Conquest Hospital
Replied on 30 May 2024
Dear Karen, Thank you for taking the time to leave a further review, this time for the staff on Baird Ward. We strive to provide a high standard of care to all our patients and are pleased to read this was evident during your recent hospital admission. Please accept our best wishes and we will ensure your positive feedback is relayed to the staff on Baird Ward.
Information supplied by East Sussex Healthcare NHS Trust