County Hospital Louth
High Holme Road, Louth, Lincolnshire, LN11 0EUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Louise Collie - Posted on 10 February 2023
I bought my mother to the hospital for a blood test - this usually involves nurses unable to find a vein .which usually means pain and discomfort. Not this day .The nurse was gentle and found a vein no problem.She was delightful.
Visited Haematology on February 2023
Review titled County Hospital Louth
Replied on 20 February 2023
Thank you for taking the time to express your feedback on your mother's recent phlebotomy experience at Louth Path Lab. I am glad to hear you found the staff caring and delightful. I am also pleased that the phlebotomist made it a comforting experience for your mother given that she usually encounters pain and discomfort. I will pass on your feedback to the staff on duty last week. Thank you. Kind regards. Louise
Provided by Care opinion
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Review titled need clarification
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2023
Today I attended for a eye test which concluded with a request to make an appointment with the phlebotomy dept. for a blood test for the following day, as requested by the optician. After 5 phone calls I eventually got through to the appointment dept. and was told that dept. does not make appointments. I am a loss
Visited Ophthalmology on February 2023
Review titled County Hospital Louth
Replied on 20 February 2023
Thank you for taking the time to provide feedback following your experience at Louth hospital and enabling us to make a change to help rectify this situation. Usually if we know a Doctor has requested blood tests my staff are aware after 4pm that these cannot be undertaken so they usually advise the patient to contact the hospital the next day and ask for the path lab. It appears this message may not have been given to the patient and we sincerely apologise for this. As a result of this feedback we will be introducing some cards which will be given to patients after 4pm advising them of the number to contact to arrange for their bloods to be taken. Doctors will be made aware they need to give these to patients after 4pm or If they cannot attend for their test on the day. Hopefully this will make it clearer for patients of who to contact. Many thanks Heather Clarke
Provided by Care opinion
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Review titled very good
Rated 5 stars out of 5
by Amanda Owen - Posted on 04 December 2022
from walking in to leaving I felt safe and reassured that my problem would be sorted out. Very pleasant efficient staff who deserve a lot more than just a thank you. Thank you so much for your care.
Visited Urgent Treatment Centre on December 2022
Review titled County Hospital Louth
Replied on 05 December 2023
Dear Ms Owen, Thank you for taking the time to leave feedback following your visit to Louth Urgent Treatment Centre. I am pleased to hear that you felt safe and found the staff pleasant and efficient. I will pass your positive comments to the team involved. Thank you!
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Review titled call back
Rated 5 stars out of 5
by Amanda Owen - Posted on 05 December 2022
when told to come back the next day, and the dept you visit says all is clear, but you have to go back to the urgent care for them to review results, there has got to be a better way than waiting 3.5 hours for them to review the results and basically see your GP. as it only took a couple of minutes to do that
Visited Urgent Treatment Centre on December 2022
Review titled County Hospital Louth
Replied on 05 December 2023
Dear Ms Owen, Thank you for providing your feedback regarding your experience regarding Lough Urgent Treatment Centre. I sorry that you felt there was a better way for you to be reviewed. If you would like us to look into this further please contact the PALS Team on 0300 123 9553 or email LHNT.LincsPALS@nhs.net. Thank you.
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Review titled Very Dissapointed
Rated 2 stars out of 5
by Peter Downes - Posted on 29 August 2022
Visited on saturday 26-08-22 after being involved in a road traffic accident. Asked to be checked over as i was feeling pain and abrasions on various parts of my body. Spoke to the receptionist and nurse but was told to go to Grimsby a&e and no offer to be checked over,surely that's the purpose of the utc so why was i turned away when i needed attention especially as i'm 70 years old . It should do what is on the site,Urgent Treatment Centre.
Visited Urgent Treatment Centre on August 2022
Review titled County Hospital Louth
Replied on 05 December 2023
Dear Mr Downes, Thank you for providing your feedback regarding your visit to Louth Urgent Treatment Centre. I'm sorry you felt that you were turned away inappropriately. If you would like us to look into this further please contact the PALS Team on 0300 1239553 or email LHNT.LincsPALS@nhs.net. Thank you.
Information supplied by Lincolnshire Community Health Services NHS Trust