Cross Lane Hospital, Scarborough
Cross Lane, Scarborough, North Yorkshire, YO12 6DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Best Help I Could Have Got
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I was admitted to Dandy ward as an informal patient and spent just over two weeks there. I can not praise the staff highly enough, they made time for everybody as individuals and put on activities for groups. Every member of staff was pleasant and polite even when faced with challenging & changing situations treating everybody with the care they needed. The ward was keep clean and tidy by more amazing staff who took the time to remember what certain patients liked to eat and would happily make it for them if they didn't want what was on offer. I am so glad my treatment was here even though I am not from the area as I don't think I could have gone anywhere better or been treated any better by all involved. All the staff there will always have my deepest respect and admiration for being so brilliant in such tough situations.
Visited January 2024
Review titled Cross Lane Hospital, Scarborough
Replied on 12 February 2024
Thank you for taking the time to provide feedback on your experience of our staff and services. Our staff on Danby ward pride themselves in their compassionate and personalised care towards patients. It is always lovely to receive positive feedback and appreciation for their work and commitment, we have passed your message on to the the ward and senior management team. Thank you
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Review titled Lovely staff who spend time with their patients
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2023
My daughter recently spent 2 weeks in Esk ward have experienced a severe manic episode. The staff were excellent. Highly professional and respectful. They spent time with patients addressing their practical, functional and emotional needs. The Psychiatrist was excellent and listened to the views of my daughter, myself and staff to develop the best treatment plan for my daughter going forward. My daughter was able to have supported leave and was ultimately discharged after 10 days. thank you
Visited April 2023
Review titled Cross Lane Hospital, Scarborough
Replied on 19 April 2023
Thank you for taking the time to provide feedback on your experience of our staff and services. Our staff on Esk ward pride themselves in their compassionate and personalised care towards patients. It is always lovely to receive positive feedback and appreciation for their work and commitment, we have passed your message on to the senior management team. Thank you
Provided by Care opinion
Information supplied by Tees, Esk and Wear Valleys NHS Foundation Trust