Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very professional and friendly
Rated 5 stars out of 5
by Adrian B - Posted on 09 February 2024
A family member was admitted to coronary care and willow c and the doctors, nurses and assistants were all very helpful in keeping us informed of what was happening and what was the best course of action to take to ensure a successful full recovery from the medical problem. Well done and Keep up the excellent work!
Visited Cardiology on February 2024
Review titled Cumberland Infirmary
Replied on 19 February 2024
Hello Adrian Thank you for taking the time to share your feedback relating to a family members inpatient stay on Willow C. We record and report on all feedback that we receive. I have also shared your feedback with the Matron and Ward Manager for Willow C. I hope your family member continues to keep well. Take care Sylvia Patient Experience Manager
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Review titled Orthopedic Services
Rated 5 stars out of 5
by Frederick Ruddick - Posted on 15 February 2024
The staff of this service were excellent throughout my short stay for hip replacement. This included the multi-diciplinary team on Maple C, such as nurses (student nurse & healthcare assistants), OT, Physio, domestic and portering services, ward clerk. My journey was seem less despite the service being under intense pressure for beds. Staff communicated with me clearly and with a good sense of humour (so important for patients). Perhaps the only improvement could be the wait for pharmacy prescriptions prior to discharge (about 3 hours). Overall the standard of care was excellent, and the pre discharge guidance from all disciplines was great and helpful. I wish to offer my deepest gratitude to the skillful surgery team who performed my operation via epidural anaesthesia. Wow, what an experience!! They were all clear and supportive though-out. I hope this review gets to the staff involved and is not simply used for hospital statistics. It is the staff that need to hear it, as they need to understand how they make a difference to peoples lives.
Visited General Surgery on February 2024
Review titled Cumberland Infirmary
Replied on 19 February 2024
Hello Mr Ruddick Thank you for taking the time to share your feedback with the Trust regarding your recent hip operation and your time on Maple C. Your feedback has been recorded and shared with the staff team on Maple C. The Trust really values patient feedback whether good or bad, I am pleased that your experience was so positive. I hope you are recovering well from your surgery. Take care Sylvia Patient Experience Manger
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Review titled Excellent Service
Rated 5 stars out of 5
by Judith Gale - Posted on 19 February 2024
I posted my Mums hearing aid to the department on Wed, with a brief note explaining that it is broken and hope they could help. I received it back by post on Friday! The department must have dealt with it on the day and returned it. Very grateful for this prompt and efficient service. I've always had really good service from Audiology both at West Cumberland and Carlisle, for my husband myself and my mother, and this one day turn around was amazing.
Visited Audiology services (community) on February 2024
Review titled Cumberland Infirmary
Replied on 19 February 2024
Dear Mrs Gale Thank you for taking the time to share your feedback relating to the Trust's Audiology Department. I am pleased to read how quickly your mum received her fixed hearing aid, and also yours and your husbands experiences with Audiology. The Trust records all feedback and it is shared with the relevant teams. Thank you again for sharing your feedback Sylvia Patient Experience Manager
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Review titled My opinion has changed dramatically
Rated 4 stars out of 5
by Elaine Wilson - Posted on 17 February 2024
Had to attend Accident & Emergency for an infected large cyst when it ruptured. Rather worried as my last visit with sepsis in 2019 went badly wrong. However I was seen reasonably promptly by surgical team in Accident & Emergency who tried to arrange my incision & drainage. However, a large number of emergencies forced a postponement to following day. I returned via the Elective Care/Day Surgery unit but an even busier day meant another postponement. Arriving again Friday, my op was prioritised through the day and eventually scheduled to a firm time in the afternoon. Apologies made throughout whole delay which I accepted as it wasn't there fault there were so many emergency surgeries coming through when mine was not life threatening. The care I received in the Elective Care Unit was exceptional. Every member of the team was friendly, helpful and efficient at all levels, from staff nurses to students. This was my very first op under general anaesthetic and I was treated well all the way to theatre and back. I was so pleased with my treatment as it was in total contrast to my previous visit in 2019. Recovery was smooth and easy for me and I sailed through with no complications. What a contrast! I'm no longer reluctant to attend this hospital now as my long delay in treatment enabled me to observe some very dedicated staff work in difficult demanding circumstances. I noticed the supply issues, shortage of staff and resources too. Seeing two young ladies starting careers in this difficult environment was inspiring too. I wished them both well on discharge as they were very helpful during my stay. Hopefully I have no reason to return again but at least I know treatment has improved dramatically and I can feel confident in the acute service again.
Visited Accident and emergency services on February 2024
Review titled Cumberland Infirmary
Replied on 07 March 2024
Dear Ms Wilson Thank you for taking the time to share your feedback relating to your A&E attendance and your experience when you attended the Elective Care Suite for your procedure. I am sorry to read your procedure was postponed a couple of times, but thank you for being so understanding to the reasons why this happened. I am pleased to read that your experience has improved your confidence in the trust. Your feedback will be recorded and shared with both departments. Thank you once again. Take care Sylvia Patient Experience Manager
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Review titled Medical procedures unit
Rated 5 stars out of 5
by Elaine Clegg - Posted on 04 January 2024
Amazing staff, so attentive, caring, professional and hard working. Listened to my needs and made me feel important
Visited Don't know on January 2024
Review titled Cumberland Infirmary
Replied on 04 January 2024
Dear Ms Clegg Thank you for taking the time to share your feedback relating to your experience when attending our Medical Procedures Unit. Your feedback will be recorded and shared with the staffing team - I am sure they will be pleased to know how positive your experience was. Take care Sylvia Atherton Patient Experience Manager
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Review titled Wonderful nurses
Rated 5 stars out of 5
by Kevin Clark - Posted on 29 April 2024
Was admitted to Hazel ward quite a few times during the course of 2023, the staff are absolutely brilliant, nothing is ever too much for them and they work non-stop in a challenging environment. Truly wonderful nurses
Visited Gastrointestinal and Liver services on December 2023
Review titled Cumberland Infirmary
Replied on 30 April 2024
Dear Mr Clark Thank you for your feedback for the nursing staff on Hazel Ward. I will record your feedback and share this with the ward manager to share with the nursing team. I hope you are keeping well. Take care Sylvia Patient Experience Manager
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Review titled Saved my life
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Unfortunately I had severe miscarriage hemorrhaging that meant I lost my baby but also nearly lost myself in the process. I spent several days in resus, had to deliver my baby and ended up with emergency surgery. The support and care I have received through this time has been absolutely phenomenal from a variety of departments and every single member of staff treated me with dignity and sensitivity. I have been in the hospital for nearly a week in resus, aspen and gynecology and without their help I wouldn't not be here. Thank you for everything.
Visited Gynaecology on December 2023
Cumberland Infirmary has not yet replied.
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Review titled Calm, Encouraging, Professional
Rated 5 stars out of 5
by Richard - Posted on 12 October 2023
I am 84 tears old and was admitted to A&E with breathing difficulties after a holiday abroad. Convinced that I was in the wrong place and could easily get better with a course of antibiotics at home I was not a model patient. The staff, without exception, took time to convince me I needed to stay, examined me thoroughly explaining everything as they went. I was kept up to date with what was going on and the likely outcome. Everyone I came into contact with was cheerful, friendly and professional. I was treated with respect at all times. Later in the day I was admitted to the AMU where I stayed for four days. Here too everyone I came in contact behaved in a friendly but highly professional manner. My reluctance to go to hospital was based on hearsay stories of A&E and NHS failures. My experience has shown me a service dedicated to providing the highest standards of care. I will not resist any future recommendation that I be admitted to hospital. Thank you all
Visited Accident and emergency services on October 2023
Review titled Cumberland Infirmary
Replied on 13 October 2023
Dear Richard Thank you for taking the time to leave your honest feedback relating to your recent A&E attendance and your inpatient stay on AMU. I am please to read that your experience and restored your faith in the services provided by our A&E Department and the NHS. Your feedback has been shared with the staff teams on A&E and AMU. I hope you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled The nurses and doctors were kind and efficient
by septembermm87 - Posted on 16 October 2023
My daughter put her hand through a window and needed the wound closing. It looked like a very busy night, but we were seen quickly, and the nurses and doctors were kind, efficient, and good-humoured.
Visited October 2023
Provided by Care opinion
Review titled Cumberland Infirmary
Replied on 16 October 2023
Dear septembermm87 Thank you for taking the time to share your feedback relating to your daughters recent attendance at our A&E Department. I am pleased to read your daughter was seen quickly and you didn't have too long of a wait. It sounds as if the staff you came into contact made the experience for you both better. Your feedback will be recorded and shared with the staff in the A&E department - they really do appreciate receiving lovely feedback. I hope your daughter's wound heals quickly. Take care Sylvia Patient Experience Manager
Provided by Care opinion
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Review titled Compassion and kindness.
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I visited a&e today on advice from women’s outpatients. The triage nurse was lovely and found me a private room so I didn’t have to sit bleeding in the waiting room. I am a very anxious person and each doctor/nurse I saw was brilliant. They made a horrible experience much better and were very quick and reassuring. I’ve had bad experiences in the hospital in the past so I was very nervous but the kindness today was lovely. Thank you
Visited Accident and emergency services on September 2023
Review titled Cumberland Infirmary
Replied on 11 September 2023
Dear patient Thank you for taking the time to share your feedback relating to your recent A&E attendance. I am sorry to read why you had to attend, but pleased that you were treated with kindness. I will share your feedback with A&E matron who will then ensure this is shared with the staff in the department. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust