Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Visited an and e on a Sunday and after 5 hours discharged with codeine. I was in such a bad way I went back on Monday for another 5 hour wait and was discharged with antibiotics for a “suspected uti” which has spread to my kidneys. Firstly the uti should have been checked on my first visit - they totally failed me Secondly I still have my reservations about giving someone antibiotics if the UTI isn’t confirmed.
Visited Accident and emergency services on July 2024
Review titled Darent Valley Hospital
Replied on 11 July 2024
Dear Anonymous We are sorry to hear about your experience and understand your concerns. The Emergency Department is designed to handle life-threatening emergencies and serious accidents - patients are triaged and seen in order of their priority. For urgent but non-life-threatening issues, we recommend contacting NHS 111 for advice and direction on the best course of action. This can help ensure you receive timely and appropriate care. Thank you for your feedback. If you have further concerns, please contact our PALS team directly. They can be contacted via telephone: 01322 428382 or email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Staff and 111 service - amazing!
Rated 5 stars out of 5
by Karen Akehurst - Posted on 20 July 2024
Yesterday I had to call 111 for my 10 year old daughter. From the call to us leaving Darenth, I could not fault the service provided. Especially when you have a sick child and your in panic mode. Upon speaking to a health adviser at 111, we were referraled within the hour to Urgent care. On arrival at a&e, we flew through the reception check points, both ladies were accommodating and friendly. Within minutes we were at the paediatric emergency ward where we immediately went for observation and checks. My daughter was high fever at this point. Their vibe of all the staff around us was upbeat, friendly and very very comfortable. The Doctor came in during observation and within less that 15mins we had a diagnosis and plan of action. Thank you to all the staff at Darenth. The NHS are very lucky to have you!
Visited Paediatrics services on July 2024
Darent Valley Hospital has not yet replied.
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Review titled Amazing Experience
Rated 5 stars out of 5
by Aidan - Posted on 09 July 2024
I presented myself at the A&E Department here on the advice of a doctor at an Urgent Care Center in the area. Upon arrival I spoke with the nurse and was told to check in. Shortly after (5 minutes) I was called into a room with a nurse for assessment. During the assessment an A&E Consultant come into the room to get a computer, he asked the nurse what my presenting symptoms were, and asked if he could have a look, and told me if it required the surgical team he would make the referral for the morning. Fortunately, in this instance it didn't, the consultant prescribed anti-biotics, and gave me some wound care advice and said if I have any worsening symptoms to return. This is by far the best nhs Experience I had, my case was sufficiently dealt with in under 15-20 minutes. The consultant also answered any questions I had regarding the matter it was great!
Visited Accident and emergency services on July 2024
Review titled Darent Valley Hospital
Replied on 11 July 2024
Dear Aidan Thank you so much for sharing your positive experience with our A&E Department. We are delighted to hear that you received prompt and thorough care. Our team strives to provide the best possible service, and it’s wonderful to know that the nurse and consultant were able to address your needs efficiently and effectively. Your feedback is greatly appreciated and will be shared with the team to continue motivating them to deliver excellent patient care. If you have any further questions or concerns, please don't hesitate to reach out. Wishing you a swift recovery! Darent Valley Hospital
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Review titled Dangerous
Rated 1 star out of 5
by Joe - Posted on 19 July 2024
Had a blood draw today, the female nurse stuck the syringe straight into my tendon then drew 3 vials of blood from it, over 12 hours later I am unable to extend my arm and the area is very sore with swelling👍 really hope this isnt serious
Visited Don't know on July 2024
Darent Valley Hospital has not yet replied.
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Review titled Fabulous team
Rated 5 stars out of 5
by Elizabeth - Posted on 25 June 2024
I spent a week at the hospital - Monday the 17th in isolation in A&E then the rest of the time in Rosewood ward Rm 5 and bed 28. I am in awe of all the amazing people I came into contact with during my time at the hospital. I was treated with respect, care and honesty from the moment I arrived by ambulance to the moment I walked out 1000 times better a week later. Everyone greeted me by my name. Listened. Supported and helped. Fed me, watered me and generally cared for me until the medications were able to let me help myself. I never felt anything other than that everyone had my best interests at heart, and that's not just the skilled doctors but the not so skilled too. I listened to lots of them being abused and harangued by patients and relatives but saw nothing but good nature in return. The way lots of the team cared for those who have no idea where in their worlds they are, made me emotional. An amazing team of people who just kept giving and all the time with the humming sound of laughter and cameraderie in the air. Thank you all, for far more than you realise. You've helped heal body and soul.
Visited General Medicine on June 2024
Review titled Darent Valley Hospital
Replied on 01 July 2024
Dear Elizabeth Thank you so much for your heartfelt and touching message. We are deeply moved by your words and immensely grateful that you took the time to share your experience with us. It's incredibly rewarding to hear that you felt respected, cared for, and supported from the moment you arrived until you left feeling much better. Our team strives to create a welcoming and compassionate environment for all our patients, and knowing that we achieved this for you is truly humbling. We are especially glad that you noticed the dedication and good nature of our staff, even in challenging situations. Your acknowledgment of their hard work and positive attitudes means a lot to us. It's moments like these that remind us why we do what we do. Thank you for highlighting the camaraderie and the spirit of our team. Laughter and unity are indeed part of the healing process, and we are delighted that you felt this during your stay. Wishing you continued health and well-being. Best wishes Darent Valley Hospital
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Review titled Extremely poor practice
Rated 1 star out of 5
by Debbie Walford - Posted on 18 June 2024
My mum was sent from Gravesend hospital for a CT scan on her head after a fall at home. We waited over 2.5 hrs for the results of the scan. My dad and l were told each time we asked at reception how long we would have to wait, that the Dr had logged onto my mums results and we would be seen "in a minute"...we felt like we were being fobbed off with excuses each time. Eventually after these extremely long minutes we were seen in Majors .. Where very conveniently the Dr said oh l was just coming out to call you:..At one point we were told by reception that they were waiting to see if my mum needed to be admitted. But no one had mentioned this to us.When we eventually saw the Dr even he seemed surprised at this news. Also reception sent us down to CT unit and said they would give us the results and the staff down there were surprised that we had been told this. I realise that A &E dept is an extremely busy and stressful place to work and wait. But l have never had a positive experience at this hospital with my late mother in law or my parents...my dad was in A & E last week with a burst varicose vein and l had to ask for a clean bandage to hold dressing on his leg as the staff were going to send him home with the blood stained bandage he had on ...This hospital lacks communication skills and what communications are passed are not shared correctly between staff and patients/ family. The left hand doesn't know what the right hands doing... The parking is another extreme problem as is the dropping off/ picking up area
Visited Accident and emergency services on June 2024
Review titled Darent Valley Hospital
Replied on 01 July 2024
Dear Debbie, We are sorry to hear about your recent experience at Gravesend hospital. It is concerning to learn about the challenges you faced while waiting for your mother's CT scan results and the communication issues that added to your distress. Please accept our apologies for the inconvenience and frustration you endured. We understand that waiting for medical results can be a very anxious time, and it is unacceptable that you felt fobbed off and misinformed. Clear and timely communication is essential in providing quality care, and it is clear that we did not meet those standards during your visit. Your feedback regarding the inconsistencies between different departments and the lack of communication among our staff is particularly troubling. This should never happen, and we assure you that we take these issues very seriously. Additionally, the incident involving your father and the inadequate handling of his wound dressing is unacceptable, and we apologise for this oversight. Regarding the parking and drop-off/pick-up areas, we recognise there can be issues and have looked at how this can be improved. To ensure your concerns are investigated and addressed, we urge you to contact our Patient Advice and Liaison Service (PALS). They are dedicated to assisting patients and their families with issues like yours and can provide the support needed to formally address these problems. You can reach PALS via email at dgn-tr.PALS@nhs.net . Once again, we are sorry for the negative experiences you and your family have had at Gravesend hospital. We are committed to learning from your feedback and making the necessary improvements to prevent such situations in the future. Sincerely, Darent Valley Hospital
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Review titled Great Staff
Rated 5 stars out of 5
by Avril Heathcote - Posted on 15 June 2024
I went for a Colonoscopy today at Darenth and I was so anxious but from the receptionist, nurses , Surgeons everyone was amazing . The nurses put you at ease and couldn't do more for me. The nurses and doctors involved in the procedure were lovely at every moment and talked to me put me at ease and very professional. Ten out of Ten for me.
Visited Diagnostic Endoscopy on June 2024
Review titled Darent Valley Hospital
Replied on 18 June 2024
Dear Avril Thank you so much for sharing your positive experience! It's wonderful to hear that the entire team at Darent Valley —from the receptionist to the nurses and surgeons—made you feel comfortable and well cared for. It's clear they all did an exceptional job in alleviating your anxiety and ensuring a smooth procedure. Your kind words and perfect score are a testament to their professionalism and dedication. We'll be sure to pass along your compliments to the team! With our best wishes Darent Valley Hospital
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Review titled Terrible Hospital
Rated 1 star out of 5
by Lauren - Posted on 01 July 2024
Terrible hospital. Took down my 1st review as they think I made a complaint when I didn’t. Go anywhere else to get help as this hospital will not help you. The consultant (the only one on shift) was terrible. The triage nurse was unhelpful. 95% of staff had no empathy and didn’t even bother to ask if I was ok and if I needed help when I was sobbing my heart out in pain. I do not recommend. Go anywhere else.
Visited Accident and emergency services on June 2024
Review titled Darent Valley Hospital
Replied on 11 July 2024
Dear Lauren We understand your frustration and are sorry to hear about your negative experience. We want to clarify that we did not take down your original review. We take all feedback seriously and aim to improve based on patient experiences. Your comments are valuable to us, if you’d like to discuss your experience further, please contact our PALS team directly. Telephone: 01322 428382 or email: dgn-tr.PALS@nhs.net. Thank you for bringing this to our attention. Kind regards Darent Valley Hospital
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Review titled Excellent care.
Rated 5 stars out of 5
by L. Jones - Posted on 05 May 2024
Had a gastroscopy procedure. Cannot fault the care and professionalism of the staff on the unit. Made me feel at ease and explained everything. Cannot speak highly enough of them. The cup of tea wasn't bad either.
Visited Diagnostic Endoscopy on May 2024
Review titled Darent Valley Hospital
Replied on 07 May 2024
Dear L Jones Thank you for taking the time to write this review, your comment about the cup of tea made us smile! With our best wishes Darent Valley Hospital
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Review titled Palm ward 23/05/2024
Rated 4 stars out of 5
by Karen Collins - Posted on 24 May 2024
Night staff went above and beyond for my mums family who were at her bedside when she was critically unwell, the staff made us a cup of tea and were very friendly and kept us informed of any changes.
Visited Chronic Obstructive Pulmonary Disease on May 2024
Review titled Darent Valley Hospital
Replied on 28 May 2024
Dear Karen Thank you so much for your kind words. We are deeply touched to hear about the care and support our night staff provided to your mum and your family during such a difficult time. It is our mission to offer not only the best medical care but also compassion and comfort to our patients and their loved ones. Your feedback means a lot to us and will be shared with the team. We are proud of our staff for going above and beyond to ensure you felt supported and informed. With our best wishes Darent Valley Hospital
Information supplied by Dartford and Gravesham NHS Trust