Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care
by robinmf67 - Posted on 21 July 2023
I was in the Sharp Ward at Derriford for 12 days and all of the staff I met on the ward were amazing. They worked so hard, they helped everyone as much as they could and made us as comfortable as possible and really made my time better and I’m so grateful for them all!
Visited June 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 27 July 2023
Thank you so much, I have shared this with all the staff. It's always lovely to receive such positive feedback, thank you so much for taking the time to write this for us. Kind Regards Gina Horner Senior Sister Sharp ward
Provided by Care opinion
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Review titled How can the consultant's surname be confidential?
by j-plymouth - Posted on 26 May 2023
I was phoned by a member of staff from Moorgate Ward at Derriford Hospital with helpful information about a cordless phone number that can be used to reach patients (including my family member who is on the ward). They told me that the consultant would phone me to give me progress on the patient. I asked what was the consultants name and was told just their first name. I asked for the surname and was told that they were unable to tell me for reasons of confidentiality. Isn't that silly? If I need to ask to contact the consultant at the hospital I need their surname. How can the consultant's surname be in any way confidential?
Visited May 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 30 May 2023
Thank you for contacting us and leaving a review. I am glad that the staff were able to provide information about the cordless phone which can be used to communicate with relatives on the ward. In regard to the consultant's surname, I am not aware of a reason why the surname could not have been given out, unless if the consultant wanted to discuss this with you over the phone. I am more than happy for the ward to be contacted again and, if you ask for the nurse in charge, we will be able to give this information out and will be able to chase the consultant conversation to ensure that this happens. Kind regards, Phoebe Haigh Ward Manager Moorgate Ward
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Review titled Great A&E staff.
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
The staff in the A&E department are friendly and obviously dedicated to their work. I saw good judgement in prioritising those triaged on coming into the hospital. Although a busy summer day, the public in the waiting room were very decent. Referred by a GP, I was quickly moved through the system receiving ECG, blood tests, an X-ray and a consultation with a doctor in a matter of four hours. I found the staff to be considerate and patient. The department needs more funding. The waiting room is too small a space for the number of patients. Being able to stand comfortably, I did so for several hours, however there were patients sitting on the floor who often caused obstruction to the check-in desk. The NHS staff were really firing on all cylinders and I received good care. There were volunteers present who helped to welcome new patients into the hospital.
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 01 June 2023
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 29th May 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. I am sorry to hear you had to stand whilst waiting for further assessment. We are looking at ways we can increase our waiting area space. We have also started building works for our new Emergency Department which will be able to accommodate our increasing number of admissions. Thank you again for taking the time to comment. It is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Support Manager
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Review titled Wonderful Staff & Ward
Rated 5 stars out of 5
by Jeanette Millard - Posted on 18 May 2023
I recently attended Postbridge Ward & from the moment I arrived until discharge same day following wrist surgery, I received wonderful care. Every member of the team, Dr’s, Nurses, theatre staff were so friendly & I was put at ease straight away. Thank you all so very much. (recently retired nurse).
Visited Orthopaedics on May 2023
Review titled Derriford Hospital
Replied on 22 May 2023
Thank you for taking the time to send this message. It is so lovely to receive such positive feedback especially after you have had surgery. Thank you & I wish you a continued recovery Regards Julie Julie Overnell Senior Sister Postbridge Unit
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Review titled Asthma Clinic was Superb
Rated 5 stars out of 5
by David Saunders - Posted on 27 May 2023
Excellent care, help and service for my asthma. I'm very, very happy with the personable and helpful attitude of the team and how a new treatment was explained to me. Thank you Thoracic Team
Visited Respiratory Medicine on May 2023
Review titled Derriford Hospital
Replied on 31 May 2023
Thank you for the kind feedback towards our Asthma Service. We are always pleased to read patient feedback and it’s lovely to see the team’s hard work being recognised. Many thanks Chanelle Oliver Support Manager for the Respiratory, Neuropsychology, CHP & Neurophysiology Service Line
Provided by Care opinion
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Review titled Telephone consult
Rated 1 star out of 5
by Janet SHORT - Posted on 18 May 2023
I was due a telephone consult yesterday at around 11.50. It never happened. I spent the whole day by the phone. Second time for me to be let down by derriford.
Visited Cardiology on May 2023
Review titled Derriford Hospital
Replied on 22 May 2023
Unfortunately the contact details for you on the Cardiology system did not appear to be up-to-date. The consultant concerned could not get through at the time stipulated for your appointment so rebooking has been requested. However, our PALS team were able to contact you on the number listed on our Patient Information System (iPM), so I can only apologise that the oversight appears to be on the clinician’s part in this instance, but we will look to expedite your rebooking for the next available slot. Thank you for taking the time to get in touch. Paul Smith Clinical Admin Manager for Cardiology
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Review titled Chest xray
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
Attended the hospital for chest X-ray. The staff were friendly and it was well organised with no waiting
Visited Diagnostic Imaging on May 2023
Review titled Derriford Hospital
Replied on 31 July 2023
Thank you for taking the time to share your positive experience whilst visiting the X-ray department. Your feedback is much appreciated and we will ensure is shared with the team. Kind regards Gabriela Mortlock Quality and Equipment Support Facilitator
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
ED staff extremely professional, very friendly and helpful they all took time to ensure you were at ease, cannot fault in any way. Would comment that the ED area was very clean and tidy certainly a gold star to the cleaning staff.
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 13 June 2023
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 6th June 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and in particular the cleaning team, are aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment. It is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Support Manager
Provided by Care opinion
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Review titled Great Care
Rated 5 stars out of 5
by Jeanette Millard - Posted on 18 May 2023
I attended A&E recently with a fractured wrist and received wonderful care. On arrival, yes there was some waiting but thanks to a kind nurse who saw I was in pain, quickly got me into a cubicle to be seen for assessment. A very kind nurse practitioner treated me with the utmost care & attention which I am truly grateful for. I could not fault the care I received, not forgetting the kind volunteer who was at the front door assisting people.
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 22 May 2023
Dear Mrs Millard, On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 18th May 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department, Nurse Practitioner and Volunteer in particular are aware of your kind words. Hearing such positive feedback really helps. Thank you I hope you are safe and recovered well. Thank you again for taking the time to comment. It Is very much appreciated. Jayde Fletcher Emergency Services Support Manager
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Review titled Thank you, fantastic service
Rated 4 stars out of 5
by Rebecca - Posted on 13 May 2023
I recently was treated in the urgent care area of A&E for a fractured wrist. Every member of staff I met was so kind and professional, especially the Nurse Practitioner who gave treatment on my wrist. Yes the department was busy and yes we did wait nearly 4 hours to be seen but I think it is remarkable how the staff coped and remained so cheerful, kind, and were very reassuring throughout. Can’t thank you enough!
Visited Accident and emergency services on May 2023
Review titled Derriford Hospital
Replied on 22 May 2023
Dear Rebecca, On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind review dated 19th May 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and the Nurse Practitioner in particular are aware of your kind words. Hearing such positive feedback really helps. Thank you I hope you are safe and recovered well. Thank you again for taking the time to comment. It Is very much appreciated. Jayde Fletcher Emergency Services Support Manager
Provided by Care opinion
Information supplied by University Hospitals Plymouth NHS Trust