Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent care from Derriford colorectal people
Rated 3 stars out of 5
by Roy Keith Jackson - Posted on 13 March 2023
Two days ago I was discharged to my GP after 5 years of follow-up care following successful emergency surgery for acute colon cancer. The follow-up care comprised colonoscopies, scans, blood tests and regular consultations. From beginning to end, the colorectal consultant, nursing and administrative staff were efficient, informative and kind. My deep-felt thanks to all of you.
Visited Colorectal cancer services on March 2023
Review titled Derriford Hospital
Replied on 27 March 2023
Thank you for this wonderful feedback. I have shared this with all the teams involved. Kind Regards Carla Woodward Service Line Administrator General Surgery
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Brian Johns - Posted on 13 March 2023
My wife was brought in with a severe stroke.from the time of calling 999 and my wife being transported by ambulance to the derriford was 20mins.We were down here on holiday at the time.I cannot praise the staff other than say they were so fantastic.They did everything they could to save my wife. They were so caring right to the end of her life. Since she passed away the backroom staff took over and so caring.This is a very sad time to lose someone after 40years of being together.Living some 2040miles away has not proved a problem. Even the funeral arrangements have made so simple.Thank you all for everything you have done for me at this very sad time. You have all been so very kind
Visited Accident and emergency services on March 2023
Review titled Derriford Hospital
Replied on 23 March 2023
ED response: Dear Mr Johns, I would like to firstly pass on my condolences to you and thank you for taking the time to leave such kind feedback regarding the Emergency Department at this difficult time. I have passed on your positive feedback to the rest of the team who are grateful to read your kind words and pass on their sympathies at this sad time. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology Medical Examiner's Office response : Dear Mr Johns, Firstly, I wish to express my sincere condolences to you. Thank you for taking the time to share your positive feedback as we understand this is a very difficult and busy time for you. I am really pleased to hear that everything was dealt with efficiently by our service and I will ensure your kind comments are shared with my colleagues. I wish you well with your arrangements, take care. Kind regards Zoe Busuttil Senior Medical Examiner Officer Medical Examiner Service
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Review titled bad service regarding making appointments
Rated 2 stars out of 5
by Miss Amanda Hawkins - Posted on 10 March 2023
I kept getting recorded phone messages asking me to confirm who I am and to press blah blah each time on my phone, and to speak to an agent to make an appointment, each time, no agents available. Tried calling, could not get through, sent a letter to make an appointment, then got a letter make saying I'm removed from waiting list. Annoyed.
Visited Neurosurgery on March 2023
Review titled Derriford Hospital
Replied on 15 March 2023
I am so sorry to hear of your difficulties. The calls originated from the automated partial booking service that we use via Netcall. The service is proven to increase outpatient utilisation and reduce non-attendance and we need to ask for some details to maintain confidentiality. Unfortunately, the queue times have been higher than we strive for recently, especially over the last week due to the strike action and clinics being cancelled for this. I can see your waiting list has been reinstated and by way of this email, I will ask for you to be called directly by an agent to book the appointment, so you should hear from us soon. Please accept our sincere apologies for the issues you have faced with the appointment booking process, we are working hard to improve queue times and agent availability. Thank you Laura Wallace | Outpatient Appointment Centre Manager
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Review titled Worst hospital I've ever been.
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I have lived up and down the country during illness and I'm greatful to the NHS, though derriford is beyond bad, its down right utter disgraceful, I was bought in by ambulance in an awful state, I was told I was urgent to sit down in the waiting room until I was seen, two hours go past and I'm nearly passing out, I was very visually struggling with chest pain and to breathe, I had to try ask someone if they knew I was there and of course instantly saw to, so basically I was forgotten about, when I asked someone what happen, give a shoulder shrug. I hate complaining about a free service, and if there was another hospital close I'd have gone there. Please for your own safety if its emergency and you can make it to a hospital further away, I promise you, you'll recieve much better treatment. I went torbay hospital and it was much better.
Visited Accident and emergency services on March 2023
Review titled Derriford Hospital
Replied on 14 March 2023
Thank you for raising your concerns regarding your visit to the Emergency Department at Derriford Hospital. I apologise that you found our care fell short of the standards we aim to achieve and that you did not have a positive experience. Could I please ask that you contact our Patient Advice and Liaison Service on 01752 439884 so that we can investigate fully and provide you with a personal response? They can also be contacted by email at plh-tr.PALS@nhs.net Thank you Chelsea Harris Emergency Department Support Manager
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Review titled Amazing service from an under pressure hospital
Rated 5 stars out of 5
by Andy Benham - Posted on 29 March 2023
My wife came in on an ambulance, which was quickly despatched and crewed by the nicest people on the planet. After triage we spent some time with two other crews, both of whom were equally good, the level of care these people provide while waiting for a hospital bed is absolutely amazing, everyone is so helpful and catering under what are very difficult conditions. Once My wife was moved to a ward she got the best of care with quick delivery of a variety of test and a raid discharge once everything was sorted out. We were both very grateful to be in Derriford, we’ve always had great confidence in the staff there and this last visit was no exception.
Visited Accident and emergency services on March 2023
Review titled Derriford Hospital
Replied on 11 April 2023
Many thanks for taking the time to leave such kind feedback. I have passed your comments onto the team who will be very grateful for this. I hope your wife is recovering well. We did ask SWAST to contribute to this posting, but have not heard from them, so perhaps you would like to share your lovely comments with them directly? Thanks Chelsea Harris Clinical Admin Manager for ED
Provided by Care opinion
Information supplied by University Hospitals Plymouth NHS Trust