Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Shout out to the lovely staff of Mansfield MRI
Rated 5 stars out of 5
by Rachel Sargent - Posted on 06 September 2023
I would like to say a huge thank you for all the kindness, help and support I had from the staff at the Mansfield MRI centre. I was really anxious about having the MRI, but they were all wonderful and made my appointment so much easier. Their kindness and patience is very much appreciated.
Visited Diagnostic Imaging on September 2023
Review titled Derriford Hospital
Replied on 18 September 2023
Dear Rachel Sargent Thank you for taking the time to share your positive experience whilst visiting the Mansfield MRI. Your kind comments are much appreciated, and we will ensure they are shared with the team. Kind regards Gabriela Mortlock Quality and Equipment Support Facilitator Medical Imaging Department
Provided by Care opinion
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2023
I had 5 days on Tavy ward, my goodness those nurses work hard, they never stop, I really hope that they are appreciated and supported by the management at Derriford, they deserve medals! But whoever ordered those silly paper curtains needs to get down on that ward and see the impact they are having on those amazing staff! They struggled to close them every time, I could not believe my eyes, they would be better off with the mobile screens. This is a super busy ward and the impact on staff and patients is terrible. Nurses told me they were even getting backache from trying to pull curtains around the bed in a hurry! The curtains are not fit for purpose and by the way don’t fit the rails either. Also just to mention the food choices are very poor on this ward, I have a dairy intolerance and eat a lot of vegan food, even though I am a meat eater as I regard it as a safe option. The menu was the same every day with very limited choices and no vegan food on the menu. I never saw a piece of fruit! Luckily a kind member of the housekeeping team came on duty after my first few days of eating the same meal, and actually had to go down to the kitchen to get me some other choices. I had previously been told there were no other options! My son brought in snacks for my supper. But he was only visiting for a few days. I think some more choices should be available, if I had been a vegan, I would have starved. I was totally reliant on that one member of staff and her kindness. So finally look after those staff you have on Tavy they deserve care and rewards for the work that they do, it’s relentless on both day and night. I would like to thank everyone of them for the care I recieved.
Visited General Medicine on September 2023
Review titled Derriford Hospital
Replied on 17 October 2023
Thank you for your kind words about the Team. I have fed this back to the nursing staff. I wish you all the best in your recovery. Many thanks, Vikki Airey | Senior Sister | Ward Manager MAU Tavy
Provided by Care opinion
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Review titled fantastic practice
Rated 4 stars out of 5
by Tim John Mellor - Posted on 26 September 2023
never had an experience like it,staff were simpathetic and caring to my situation always on the go . deserve everything thing they get and more,thank you to the postbridge ward
Visited Neurosurgery on September 2023
Review titled Derriford Hospital
Replied on 03 October 2023
Thank you for your lovely words which I have shared with the Postbridge Team. It is always great to receive feedback. Thank you Julie Senior Sister
Provided by Care opinion
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Review titled Brilliant staff
Rated 5 stars out of 5
by Margaret Hicks - Posted on 24 September 2023
Attended Ed myself yesterday and staff were amazing, pleasant, professional and busy.there may have been a long time waiting around which is what to expect but everyone was attended to with amazing care and professionalism so I must thank them for their care.
Visited Accident and emergency services on September 2023
Review titled Derriford Hospital
Replied on 11 October 2023
Dear Margaret Thank you for taking the time to leave positive feedback about your recent visit to the ED and how pleasant the staff were despite how busy the department was. I have passed on your comments to the team and they hope you are now recovering well. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Mark Braithwaite - Posted on 26 September 2023
On 19 September I dislocated my hip. The ambulance crew who attended were very kind and efficient despite the difficulty in extricating me from my location. Due to the difficulties in the hospital there was a wait but they were kind enough to look after me during that time. I was operated on the following morning. The subsequent issues regarding oxygen and blood pressure were managed. I am grateful to the staff on Meavy ward who looked after me and their efficient confidence meant that I was not anxious. I am not allowed to name anyone but I hope this message gets through to the right people
Visited Accident and emergency services on September 2023
Review titled Derriford Hospital
Replied on 05 November 2023
Mrs Curson would like to thank you for sharing your experience, as information such as this is very important to the Trust. We are focussed on maintaining high standards of care. Patient feedback, like yours, is used to strengthen the processes within the Trust and is always welcomed. All feedback, whether positive or negative, is taken very seriously and used as a learning tool to improve our patient’s experiences in the future. Mrs Curson would like to thank you and will feed back the information to the Orthopaedic and Meavy Ward team involved in your care and we all wish you well in your on-going rehabilitation. Karen Curson | Quality Manager Trauma, Orthopaedics and Rheumatology
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Review titled Excellent hospital
Rated 5 stars out of 5
by Mrs c swift - Posted on 24 October 2024
I was admitted last year for heart problem. I was in ICU for 10 days in an induced coma then moved to a ward,I was well cared for from being admitted till I was then transferred to Torbay. Thank you to all the staff.
Visited Intensive Care on August 2023
Review titled Derriford Hospital
Replied on 26 November 2024
Thank you. It is always nice to hear from our patients and to know that they are doing well once they leave CICU. We hope that you continue to recover well at home. Sylvia Villaquiran CICU Unit Manager
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Review titled good hospital - disorganised
Rated 3 stars out of 5
by clive friendship - Posted on 22 September 2023
From A&E I was transferred to assessment ward when. It was thought I had a TIA - it was organised a ECG monitor to be fitted I had this fitted on the 11th August until14th August. I have heard nothing since. Tried in vain to access information/results - without any succes at all
Visited Cardiology on August 2023
Review titled Derriford Hospital
Replied on 14 November 2023
Thank you for your email. I understand your frustration with regards the delay in getting your ECG result. These are performed by Cardiology on our behalf, and I have reached out to them to chase your results. Regrettably they are under extreme pressures at the moment, and this has caused the long wait for your results. Once we have them, we will write to you. Thank you for your patience. Best wishes Matt Dart Clinical Admin Manager for Neurology
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Review titled Plastics Team
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
I would like to say a Big Thank You to the plastics team who did surgery to remove cancer from my ear and did a fantastic job in reconstructing my ear All done within 6 weeks from initial appt to job done Well Done NHS
Visited Plastic surgery on July 2023
Review titled Derriford Hospital
Replied on 06 September 2023
Thank you for taking the time to leave your feedback on the NHS website for the Plastic Surgery department to share your positive experience of the surgery you received from the doctors and theatre staff. It is always great to be able to share with our doctors, nurses and administration staff your lovely words which are a pleasure to receive. Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
Provided by Care opinion
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Review titled Not impressed.
by Zebsz93 - Posted on 13 July 2023
Blood sample sent for testing in February 2023. No result forthcoming so my Consultant contacted the laboratory and was told there we was not enough blood to do the test. The laboratory failed to communicate this fact to anyone, so had the Consultant not contacted them we would have been none the wiser. Second blood sample was sent in April 2023 and having waited a further 11 weeks for a result my G.P in chasing up the result was told the sample had been lost. So after 6 months we have had to send off another sample and hopefully, third time lucky, we might get a result. This is far too long to wait when you need a diagnosis for a liver complaint. Not impressed.
Visited July 2023
Provided by Care opinion
Derriford Hospital has not yet replied.
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Review titled In house CT scanning
Rated 5 stars out of 5
by Martin - Posted on 04 August 2023
Would like to thank staff / team at Derriford's in house CT scanning department for their professional, kind and competent approach during my recent CT scan.
Visited Diagnostic Imaging on July 2023
Review titled Derriford Hospital
Replied on 09 August 2023
Dear Martin, Thank you for taking the time to share your positive experience whilst visiting the CT department. Your kind comment is much appreciated, and we will ensure is shared with the team. Kind regards Gabriela Mortlock Quality and Equipment Support Facilitator Medical Imaging Department
Information supplied by University Hospitals Plymouth NHS Trust