Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Plastics Team
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
I would like to say a Big Thank You to the plastics team who did surgery to remove cancer from my ear and did a fantastic job in reconstructing my ear All done within 6 weeks from initial appt to job done Well Done NHS
Visited Plastic surgery on July 2023
Review titled Derriford Hospital
Replied on 06 September 2023
Thank you for taking the time to leave your feedback on the NHS website for the Plastic Surgery department to share your positive experience of the surgery you received from the doctors and theatre staff. It is always great to be able to share with our doctors, nurses and administration staff your lovely words which are a pleasure to receive. Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
Provided by Care opinion
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Review titled Not impressed.
by Zebsz93 - Posted on 13 July 2023
Blood sample sent for testing in February 2023. No result forthcoming so my Consultant contacted the laboratory and was told there we was not enough blood to do the test. The laboratory failed to communicate this fact to anyone, so had the Consultant not contacted them we would have been none the wiser. Second blood sample was sent in April 2023 and having waited a further 11 weeks for a result my G.P in chasing up the result was told the sample had been lost. So after 6 months we have had to send off another sample and hopefully, third time lucky, we might get a result. This is far too long to wait when you need a diagnosis for a liver complaint. Not impressed.
Visited July 2023
Provided by Care opinion
Derriford Hospital has not yet replied.
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Review titled In house CT scanning
Rated 5 stars out of 5
by Martin - Posted on 04 August 2023
Would like to thank staff / team at Derriford's in house CT scanning department for their professional, kind and competent approach during my recent CT scan.
Visited Diagnostic Imaging on July 2023
Review titled Derriford Hospital
Replied on 09 August 2023
Dear Martin, Thank you for taking the time to share your positive experience whilst visiting the CT department. Your kind comment is much appreciated, and we will ensure is shared with the team. Kind regards Gabriela Mortlock Quality and Equipment Support Facilitator Medical Imaging Department
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Review titled Phenomenal service
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
I unexpectedly had to have a procedure on my thumb after an accidental incident with my dog, I was in surgery 12 hours after being assessed and everyone was incredible from nursing staff to theatre staff. I felt relaxed and in good hands especially as it was such a short period of incident and then surgery so was a bit anxious. As I have arthritis in my thumb the surgeon was very aware of this and made sure my dressings didn’t impede on making daily life even more difficult. He was soo reassuring and calm as were the theatre staff. I have never been so impressed by such a tightly committed group of people working so cheerfully on a Sunday morning. Thank you.
Visited Plastic surgery on July 2023
Review titled Derriford Hospital
Replied on 15 July 2023
Thank you for taking the time to leave constructive feedback on the NHS website for the Plastic Surgery department to share your positive experience of the surgery you received from the trauma team and theatre staff. It is always great to be able to communicate with our doctors and nurses your lovely words which are a pleasure to receive. Many thanks Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
Provided by Care opinion
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Review titled Expert surgeon
Rated 5 stars out of 5
by Martin Gregory - Posted on 17 August 2023
I had a suspected basal cell carcinoma in my nose cleavage which needed removing. I attended Rowan house for the required minor surgery and felt I was treated kindly and professionally by all the staff, from reception to the operating team. I would particularly like to thank my plastic surgeon, who has done a fantastic job. My stitches have dissolved and it as if there had never been anything there. The work demonstrated great precision and expertise. I am delighted. Thank you. from Martin
Visited Dermatology on July 2023
Review titled Derriford Hospital
Replied on 06 September 2023
Thank you for taking the time to leave your feedback on the NHS website for the Dermatology & Plastics Departments and to share the positive experience of the surgery you received at Rowan House. We have shared your lovely words with the Surgeon, nurses and administration staff who were working that day. Many thanks Jo Wollington Clinical Admin Manager for Dermatology
Provided by Care opinion
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Review titled I don't think I'd still be here if it wasn't for them.
by caringrw34 - Posted on 10 July 2023
Its been lonely and frustrating over the last 3 years since being referred to Rheumatology. I've become so ill that my life has shut down. I can't work, I've stopped all classes and physical activity, I hardly socialise, I don't have a full relationship with my husband anymore. Until now there was no email or phone number - no way of getting through! Every appointment is like the first one! A new nurse or doctor with no knowledge of me, no experience, no ideas! Nothing has been done to diagnose me - dangerous immune suppressants are recommended with no evidence or diagnosis! Luckily immunology (Derriford) and Haematology became involved when I ended up in ER and they are helping - I don't think I'd still be here if it wasn't for them.
Visited July 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 20 July 2023
To Whom It May Concern, I am very sorry that you have had such a tumultuous time and experience within our department. Please do contact the PALS department with some details and I would be very happy to investigate your concerns. I do not expect any of our patients to go through what you described, and I would be very appreciative if you can discuss with us so we can ensure this does not happen to you or any more of our patients going forward. PALS can be contacted on 01752 439884 or via email at plh-tr.PALS@nhs.net Please quote reference PALS 72891. Best wishes, Alex Bond | Clinical Admin Manager | Rheumatology
Provided by Care opinion
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Review titled Professional.
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Attended the unit at 0930 and seen with various tests to determine my problem by 1130 hrs then a short while later after being given refreshments informed of the results with advise given. I personally feel that the service given as excellent.
Visited Accident and emergency services on June 2023
Review titled Derriford Hospital
Replied on 12 June 2023
Thank you so much for taking the time to post such lovely comments. Please could you get in touch with our Patient Advice and Liaison Service (PALS) to let them know which service you used? We can then share your kind words with that team. PALS can be contacted on 01752 439884 or by email at plh-tr.pals@nhs.net Please quote reference PALS 72403 so that we can match your contact with the case already opened for you. Many thanks Alison Stanton Patient Services
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Review titled Great practice
Rated 5 stars out of 5
by Robert Paine - Posted on 12 June 2023
Big thank you to every member of ED staff, the fear of long waiting periods is very off putting when in pain, however this wasn't the case I was seen promptly by nurses and xray department all within a two hours, so big thank you for your amazing efforts and care you give to patients.
Visited Accident and emergency services on June 2023
Review titled Derriford Hospital
Replied on 20 June 2023
On behalf of Derriford Hospital Emergency Department, I would like to thank you for your kind review dated 12 June 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. It is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Support Manager
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Review titled Wonderful Treatment
Rated 5 stars out of 5
by Jeanette Millard - Posted on 28 June 2023
I have attended the orthopaedic & rheumatology clinic on two occasions recently & I can’t thank the staff enough for the wonderful care I received. The whole experience from reception, nursing staff & hand therapist was excellent. Thank you all so much!
Visited Orthopaedics on June 2023
Review titled Derriford Hospital
Replied on 01 July 2023
Thank you for taking the time to comment Jeannette. I am really pleased that you have had such a good experience on both occasions, and I will ensure that this is fed back to the team. Natasha Stokes Deputy Care Group Manager (Surgery) Service Line Cluster Manager
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Review titled Successful emergency appendectomy
Rated 5 stars out of 5
by Kerstin Langdon - Posted on 06 June 2023
I was fortunate to be treated and operated on at Derriford for a very angry and therefore painful appendix, which was removed by keyhole surgery on the morning of 5th June 2023. From the minute I was picked up by the ambulance on Friday late afternoon to my going home on Monday afternoon my professional treatment both as a person and a patient has been exemplary. At no time did I feel like a number. I am not allowed to mention names here so I won’t but from the arrival on Level 7 in surgical assessment unit in bed h6 to departure from bed f1 in surgical recovery I was cared for by an amazingly dedicated and compassionate team from the ambulance crews on arrival to the cleaners and porters up to the nurses, doctors and consultants on call the night I arrived and my subsequent stay and surgery until Monday afternoon. I was nil by mouth until midnight Saturday/Sunday, so when it became clear, in the interest of my safety, I was not to be operated on that night, the female registrar who made the decision at the point of witching hour was visibly relieved I was happy with her assessment of the situation but still kept apologising. We even had a chuckle about the fact how much it hurts when she pushed down on my appendix and rapidly releasing to diagnose me at 1 am the night before, which was confirmed by scan Saturday 9am. I was more interested in having a cup of tea and biscuits because my discomfort was so well managed I was ravenous and hankering for food by then, I was so unwell all through Saturday I did not miss it, which I was allowed until 3am as surgery was definitely happening first thing Sunday am which it duly did. I enjoyed my food after the surgery and into Monday afternoon. The nurse on duty on both my nights in f1 makes a mean cuppa, thank you. The nurse who fought my corner and insisted my cannula be changed and the nurse who was tasked to find another vein, thank you. In all I recon about 40 to 50 people ensured all aspects of my stay went without a hitch and were utterly professional and never showed how exhausted they must have been at times. I cannot thank you enough, thank you Yes I kept being bumped down the list due to serious unforeseen emergencies but I was monitored and at no point did I feel unsafe. You have to put up with a lot of not so nice people who are unable to see you are trying to help and not inconvenience them but you stay cheerful and carry on. Yes, the system is flawed but you are not. Myself and my family and dogs thank you
Visited Accident and emergency services on June 2023
Review titled Derriford Hospital
Replied on 13 June 2023
Thank you for your lovely comments regarding your surgery and subsequent inpatient stay. It is warming to hear such positive comments about our dedicated staff members. Your praise has been passed onto the teams involved in your care. Thank you again and we hope you are recovering well. Carla Woodward Service Line Administrator for Colorectal, OG, HPB and Urology
Provided by Care opinion
Information supplied by University Hospitals Plymouth NHS Trust