Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Derriford Hospital.
Reviews
-
Review titled Brilliant service
Rated 5 stars out of 5
by Margaret Ross - Posted on 20 October 2024
From Triage to a full MOT and to the Doctor I saw. The staff were just brilliant so a massive thank you from me.
Visited Accident and emergency services on October 2024
Review titled Derriford Hospital
Replied on 12 November 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind website comment dated 21 August 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
-
Review titled Sdec
Rated 4 stars out of 5
by Stewart - Posted on 13 October 2024
I had been moved here after being seen in Ed and having a first lot of iv antibiotics. The Dr's and nurses on this unit were fantastic. They were so kind. They sorted a bed on lyd and organised a ct scan so quickly. They are brilliant. As were the staff on lyd ward
Visited Don't know on October 2024
Review titled Derriford Hospital
Replied on 21 October 2024
Both SDEC and Lyd teams have responded to your comment as follows: Thank you so much for sharing such positive feedback. It is always lovely to hear. I will share with the team. Thank you again. Linsey Yarwood Senior Sister Medical SDEC Unit Many thanks for your feedback, it's always nice to hear when someone has had a positive experience. I will pass this onto the staff on Lyd, it gives us a lovely boost to start the day 😊 Andrea Smith - Ward Manager, Lyd Short Stay Ward
-
Review titled Exemplary highly skilled care
Rated 5 stars out of 5
by Lynne T-S - Posted on 13 November 2024
I am recovering from spinal decompression surgery. Every member of the neurosurgical team has been knowledgeable, highly skilled, informative, contactful and able to communicate clearly with me. I trusted my neurosurgeon from our first meeting. I consider myself lucky to have had this level of care after the unexpected complications in surgery. The operation has been much more and the recovery much more painful than I anticipated yet, now, 3 weeks on, I am moving with more ease and feeling confident of a full recovery. Deep thanks to everyone in Moorgate trauma ward, Postbridge recovery unit and the extensive Neurosurgical team. Also the depth of care I received from the physiotherapists has been so supportive : inspirational and reassuring . I am truly grateful to all the staff teams at every level. This is NHS care at its best.
Visited Neurosurgery on October 2024
Review titled Derriford Hospital
Replied on 30 December 2024
Larissa Heard, Moorgate Ward Manager, has responded to say: Thank you very much for such kind feedback. We always strive to give the best possible care, and it is really appreciated when we hear positive experiences, such as yours. I have passed your gratitude on to all of the staff on Moorgate ward, as well as the Neurosurgical team. Thank you again for taking the time to contact us, and we hope you have a smooth recovery. Jude Fewings, Southwest Neurosciences centre , Consultant Therapist and UHP Therapy Lead for Complex Rehabilitation, has also provided a response to say: Thankyou for acknowledging the professionalism and hard work of the teams across Level 4 . We are grateful that you took the time to post the above comments and these have been passed onto the individual teams involved. We wish you an ongoing speedy and continued recovery.
-
Review titled Great People and Service
Rated 5 stars out of 5
by Karen Carter - Posted on 15 September 2024
I attended A&E, X-ray and the Sdecs departments after breaking my arm on Friday the 13th!!! The treatment I received was excellent. Everyone I came into contact with were really fantastic. That includes medical staff, admin, porters, cleaners, volunteers and support staff. I hope I haven’t missed anyone. They made a real difference to a traumatic day. A big thankyou to everyone.
Visited Accident and emergency services on September 2024
Review titled Derriford Hospital
Replied on 17 October 2024
Response from the SDEC team: We hope that you have made a good recovery and would like to thank you for taking the time to contact us and for sharing your experience. We will ensure that your kind comments are shared with the staff on duty. Natalie Davey, Support Manager. The ED team also responded to say: On behalf of Derriford Hospital, I would like to thank you for your kind review dated 16 September 2024. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and in particular SDEC and our wonderful Imaging team, are aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment, it is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
-
Review titled Fantastic staff patients happy considering
Rated 4 stars out of 5
by Ben - Posted on 11 September 2024
Stayed on hartor ward the nurses, hospitalality and doctors were happy, sociable making a bad situation bearable, the patients were then happy which was contagious to any one staying on the ward... No one complained or grumbled and patient looked out for one another, trying to help were possible..
Visited Chronic Obstructive Pulmonary Disease on September 2024
Derriford Hospital has not yet replied.
-
Review titled Somethings missing
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2024
Spent 9 hours in hospital yesterday for them to basically tell me I need to go home and have a bowel movement
Visited Accident and emergency services on September 2024
Review titled Derriford Hospital
Replied on 16 September 2024
I am so sorry to hear of your dissatisfaction with the service you received. I am unable to clearly establish which department you attended though. If you would like us to look into this for you, please contact our Patient Advice & Liaison Service (PALS) on 01752 439884, or email them at plh-tr.PALS@nhs.net to provide your personal information. Please quote reference 79219 when getting in touch so that we can align any future contact from you with this posting. Many thanks Alison Stanton Patient Experience
-
Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
There is a complete lack of communication in this hospital. My mum was admitted on Saturday, was left all of Sunday and Monday without any answers from anyone, no communication to tell us they were getting to her through a backlog, just made us feel like she was forgotten about. It took for us to threaten to make a complaint for them to actually do anything for her. Her catheter was left unemptied for an entire day (exceeded 24hrs and had reached it’s full capacity when someone eventually emptied it). Disgustingly rude member of staff on the discharge team, making a stressful situation for us even worse. This whole experience has left me extremely upset, this hospital really needs to improve its communication and quality of care as I was honestly considering discharging my mum and paying for private care for her. There was 1 individual who was really friendly and helpful however the majority of staff made it seem like they didn’t want to help. 2 members of staff sat at the ward desk flirting with each other and having personal conversations in front of patients. Another patient on the ward pressed her help button but nobody came to help her so I ended up getting up from my mums side and helping another patient. I wouldn’t wish such an experience upon my worst enemy, it was shocking to say the least.
Visited Neurology on August 2024
Review titled Derriford Hospital
Replied on 19 August 2024
I am so sorry to hear of your concerns. As these comments are anonymous, please could you get in touch with our Patient Advice & Liaison Service to provide your details? That way, we can share it with the appropriate ward/service so that they can look into the points you have raised. Our PALS team can be contacted on 01752 439884, or you can email them at plh-tr.PALS@nhs.net to provide your personal information. Please quote reference 78788 when getting in touch so that we can align any future contact from you with this posting. Many thanks for taking the time to share your feedback. Kind regards Alison Stanton Patient Experience
-
Review titled Wonderful treatment
Rated 5 stars out of 5
by Joyce - Posted on 03 August 2024
Paramedics brilliant and prompt. Admitted to Casualty at once and x-rayed. Treated quickly by staff in Casualty and everyone cheerful and verycaring. Very many thanks to all - first class treatment!
Visited Accident and emergency services on August 2024
Review titled Derriford Hospital
Replied on 23 September 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind comment dated 6 August 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Margaret Hicks - Posted on 02 August 2024
I accompanied a member of my family as they were having distressing symptoms the staff were amazing at easing the distress while continuing with their observations.
Visited Accident and emergency services on August 2024
Review titled Derriford Hospital
Replied on 23 September 2024
On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind email dated 2 September 2024. It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps. Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges. Thank you again for taking the time to comment. It is very much appreciated. Jayde Fletcher Emergency Services Manager
-
Review titled Outstanding Care
Rated 5 stars out of 5
by Alison Tighe - Posted on 30 August 2024
I broke my femur whilst on holiday and from the moment I entered the hospital I was treated to outstanding care and treatment. I watched in awe as staff worked 12 + hour shifts and still they smiled and cared 100%. I really can't thank them enough. I was on Sharp ward for two weeks
Visited Orthopaedics on August 2024
Review titled Derriford Hospital
Replied on 23 September 2024
Hi Alison, thank you so much for you kind words. It is always lovely to receive such positive feedback. I will pass on thanks to the team. Kind Regards Gina Horner Senior Sister Sharp ward
Information supplied by University Hospitals Plymouth NHS Trust