Dewsbury and District Hospital
Halifax Road, Dewsbury, West Yorkshire, WF13 4HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Our brilliant NHS staff
Rated 5 stars out of 5
by Sue - Posted on 01 October 2024
I attended A&E yesterday evening bringing my husband as he had fallen from a considerable height. From entering this department to leaving the staff were efficient, professional, respectful at all times, they also interacted with both of us, making us both relax and laugh on what could have been an extremely challenging outcome. Thank you to all you hard working team members, you don’t get enough recognition as to how brilliant you all are
Visited Accident and emergency services on September 2024
Review titled Dewsbury and District Hospital
Replied on 10 October 2024
Dear Sue Thank you for taking the time to post your feedback regarding your husband's recent attendance to our Emergency Department. It is so lovely to read of the amazing care your husband received from the staff in the department. All of our staff are committed to providing excellent care and treatment to all of our patients and I am so pleased to read that this was both yours and your husbands experience. The positive impact our staff make on our patients especially at times of heightened anxiety and distress, through small acts of kindness and compassion is truly remarkable. I will be delighted to share your kind words with the team. Thank you again and I hope your husband is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Pain Management team poor experience
Rated 1 star out of 5
by SMR - Posted on 10 July 2024
Really disappointed with service received to date. Won't return. Will have to find the funds to get help outside of the nhs. The department should be renamed. Not interested in helping manage pain. Fought hard for help with the pain management physio but it was a wasted effort Admin poor. Contact poor Physio over the phone should no longer happen
Visited Pain Management on July 2024
Review titled Dewsbury and District Hospital
Replied on 11 July 2024
Dear SMR Thank you for taking the time to post your comments and I am so sorry to read of your experience. It is disappointing to read that you feel you have no other choice but to fund treatment outside of the NHS due to your poor experience. I wonder if you have reached out to our PALS team to see if they could look into why you've had such a poor experience. If not, please could I ask that you do so and their email address is myh-tr.palsmidyorks@nhs.net Thank you again for your feedback and do hope you will be in touch with our PALS team. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Rude doctor
Rated 1 star out of 5
by Eman - Posted on 23 November 2024
I visited the A&E on the 3rd of July 2024, and the doctor was extremely rude to me. I'd not recommend this hospital to anyone at all, deeply appalling service.
Visited Accident and emergency services on July 2024
Review titled Dewsbury and District Hospital
Replied on 25 November 2024
Dear Eman Thank you for taking the time to post your feedback following your visit to our Emergency Department in July 2024. It is really disappointing to read of your experience where you state that one of the Doctors was extremely rude to you. That is not the experience we want for any of our patients. The Trust has clear values and behaviours that all of our staff have to adhere to and I am sorry that you had such a negative experience. Your feedback will be shared with the team so that they understand the negative impact this has had on you. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Brilliant staff and hospital
Rated 5 stars out of 5
by Emma Schofield - Posted on 12 June 2024
I was in the boothroyd day unit for sterilisation today, I can say enough how amazing every single member of staff is in there. I felt very informed about everything that was going on, and the staff couldn’t do more to help before and after surgery. Thank you so much ☺️
Visited Gynaecology on June 2024
Review titled Dewsbury and District Hospital
Replied on 13 June 2024
Dear Emma Thank you for taking the time to post your comments regarding your recent experience. I hope your surgery went well and I am so pleased to read how you felt every member of staff looking after you were "amazing". It is really important that our patients are informed of what is happening throughout their care and treatment and it is encouraging to hear that this was your experience. I will be sharing your kind words with the team as I know how thrilled they will be to read of your positive experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Ward 12
Rated 5 stars out of 5
by David - Posted on 11 April 2024
Many thanks to the Surgeon, Doctor's, Anaethiatist, Nurses etc for the care I received before and during my operation in Ward 12 at Dewsbury Hospital on Tuesday (morning) 9th April 2024.
Visited Don't know on April 2024
Review titled Dewsbury and District Hospital
Replied on 12 April 2024
Dear David Thank you for taking the time to post your comments regarding your recent experience. I am delighted to read that you have been happy with the care and treatment you received by our staff. I will ensure that your feedback is shared with them. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unprofessional GP
Rated 3 stars out of 5
by Faye - Posted on 13 March 2024
Dealt with a doctor today in the minor injuries department that was very patronising and unprofessional. He also prescribed treatment that is unsafe fit be used with my situation
Visited Accident and emergency services on March 2024
Review titled Dewsbury and District Hospital
Replied on 14 March 2024
Dear Faye Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of the events you have described which is not what we would want any of our patients to experience. I am concerned regarding the medication issue you have raised and feel it is important that we look into this further for you. If this is something you would like us to do, please contact our PALS team (myh-tr.palsmidyorks@nhs.net). Our PALS team will be able to liaise with the correct services to look into your experience whilst in the department. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Complaints
Rated 4 stars out of 5
by Russell warcup - Posted on 18 March 2024
I was asking Asian how long it will take for me to see someone as I registered as I had a pain in my head and he said clever I told you before which I was upset as he was aggressive he had a beard and a moustache he was wearing a blue outfit
Visited Don't know on March 2024
Review titled Dewsbury and District Hospital
Replied on 25 March 2024
Dear Russell Thank you for your comments and I am so sorry to read of your experience. It is important we look into this for you and therefore, please could I ask that you contact our PALS team (myh-tr.palsmidyorks@nhs.net). Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Appointment
Rated 2 stars out of 5
by Philip - Posted on 05 March 2024
My 3 years old daughter was supposed to have an appointment with the ophthalmologist before last Christmas. We called a couple of times and still haven't been given an appointment yet. Now it's almost 3 months but there is no update at all. No communication - phone, letter, email, text,... nothing. It's very frustrating.
Visited Ophthalmology on March 2024
Review titled Dewsbury and District Hospital
Replied on 07 March 2024
Dear Philip Thank you for taking the time to post your comments and I am so sorry you are still waiting for an appointment for your daughter to see one of our Ophthalmologists. Given that this is a public website, it would be inappropriate of me to request personal details so that I could look into this further for you. Therefore, I wonder if you could contact our PALS team (myh-tr.palsmidyorks@nhs.net) who would be able to contact the relevant services to enquire about an appointment for your daughter. Thank you again and I hope you will be in touch with our PALS team. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Failures in communication between hospital and family
Rated 2 stars out of 5
by margaret-m.quinn - Posted on 06 February 2024
In December 2023 my 79 year old sister was admitted to wards 15 as the result of a fall and subsequently transferred to ward 10. Family contact details were provided by family themselves, including NOK and others. Social team became involved as my sister's house was too difficult for her to manage. In January she was pronounced medically fit, physically and mentally. She was moved (without reference to or knowledge of NOK and family) to a local care home. When I contacted the hospital, believing she was still there, I was given no information, despite the fact that I identified myself on the phone. (I do not live in the area but 150 miles away and am unable to visit since I am the sole carer for a disabled and housebound husband who requires 24 hour care.) One of the staff said (I quote) "she did not know" and this despite ( I would expect) consulting my sister's notes. I discovered where she was through a text with one of her neighbours who was upset and appalled as she had thought the hospital must have informed me. I ask the question: why was no information given to me or to other members of the family who live locally and who visited regularly? I had asked the ward to give my details to the social team and this was promised i.e. that they would contact me in writing. I should have been given a copy of any assessment which was made when my sister was moved to the care home. A telephone call would have been useful too, and courteous I should have thought, quite apart from its being necessary. None of this happened then or up until this time, despite mine and family's efforts. The communication from the social team on whose decision my sister was moved (there were local members of the family, especially her daughter, who wanted her to live with them, so why the care home transfer?) Again, no responses from the hospital and I consider this to be a failure of duty on theeir part,
Visited Geriatric Medicine on December 2023
Review titled Dewsbury and District Hospital
Replied on 14 February 2024
Dear Margaret Thank you for your feedback regarding the lack of communication by staff. It is clear from your posting that you have been left feeling upset by this experience for which I am really sorry. All of our staff aim to communicate clearly at all times with our patients, relatives and carers however, it is clear from your feedback that this was not your experience. It is disappointing that no information was given to you or your family and I will be sharing your experience with the Manager of the ward. The Manager will reiterate the point to all staff the importance of clear communication/information with our patient's family members. Thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled a cahotic system
Rated 3 stars out of 5
by MR MARSH - Posted on 05 December 2023
The switch board does not have a detailed list of internal numbers nore do Departments. That means you could end up like me being passed around for 45 mins to get nowhere. 4pm they shut up shop. Why do you have to go through Pinderfields to get to Dewsbury hospital or Pontefract hospital ??
Visited Haematology on December 2023
Review titled Dewsbury and District Hospital
Replied on 11 December 2023
Dear Mr Marsh Thank you for your email and I am so sorry to read of your frustrations of using our Switchboard service. Our Switchboard directory is as up to date as it can be as the team are heavily reliant on staff/teams informing them of any numbers that need changing. However, they are in the process of creating a new directory as they will be moving over to a new system next year which will give them much more flexibility and an efficient way of working. The Switchboard service is available 24/7, 365 days a year and it's interesting to note that you mention it closes at 4:00 pm. Switchboard does cover Fieldhead hospital between 8:00 am and 4:00 pm, Monday to Friday. All of our three hospitals; Pinderfields, Pontefract and Dewsbury fall under the same Switchboard as they are a Trust Switchboard service. Therefore, they respond to enquiries across the entire Trust. I hope I have answered all of your concerns and thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust