Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Overworked and under caring
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
Got admitted here last night after being refered from rorherham, I was supposed to be met by ent and admitted to the ward. On arrival at a and e I was taken for bloods. I then sat I the waiting room for 2 hours until i taken to another waiting room and hooked up to an iv drip, I was left there rhe whole time the drip was administered, someone from ent came and looked at my ear and confirmed mastoiditus. After this I was moved to another waiting room in emu, and told i would be taken to the ward as soon as a bed came free, this was around 1 am, at this point I asked for some pain relief and was told I would need to wait for the doctor to prescribe. Whilst in emu I told 2 members of staff the canula in my hand was making my hand and arm numb and tingly, and that since the iv drip my heat was racing, both times i was told a nurse would come see me, and reminded i was an ent patient, not an emu one. No nurse came. Asked again for pain relief at 5 am as I was in agony and was given 2 paracetamol, also enquired if a bed was available and was told they had no idea. 6 am, still sat in the waiting room a member of ent came and gave me ear drops and advised there may be a bed when rhe morning staff came on. Didn't see anyone again until 11 am when ent came and told me I actually don't have mastoiditus, I don't need a bed and would be going home with ear drops and a wick in my ear. Spent 11 hours sat in pain, exhausted in a waiting room, emu staff didn't care one little bit how much pain i was in. Wouldn't like to have to come back here again
Visited Ear, Nose & Throat on November 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Colonoscopy dept
Rated 5 stars out of 5
by Julia Murray - Posted on 04 November 2024
I attended as an outpatient for a gastroscopy and colonoscopy this morning. I just what to say that every member of staff in that dept are fantastic. Efficient , Friendly and so good at putting you at your ease . That includes the receptionist the staff who conducted the procedure and the lovely ladies in the recovery room. Thankyou for the tea and biscuits
Visited Endocrinology and Metabolic Medicine on November 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Outstanding staff and service
Rated 5 stars out of 5
by Nuray Ahmad - Posted on 30 October 2024
I went in for an endoscopy from start to end the experience was outstanding. The staff were soo sweet lovely cheerful and dedicated to their work. I cannot fault them with anything. This was only my second experience and both times absolutely amazing. Well done !
Visited Gastrointestinal and Liver services on October 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Cicero Silva - Posted on 18 October 2024
Thank the attendants for the service (i can’t say how to thank them) , from the staff who took me for exams, to the nurses and the medical staff.. you were 5 stars amazing..
Visited Accident and emergency services on October 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by doreen farncombe - Posted on 28 October 2024
A visit for a colonoscopy. (COULDN'see endoscopy department on your list) please add it! Procedure went extremely well. The whole team put me at ease from start to finish. A huge thank you To all the team. Compassion combined with a highly professional team of medical expertise. A huge thank you to them all!
Visited Gastrointestinal and Liver services on October 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by K Jackson - Posted on 16 October 2024
Visited Ophthalmology & Orthotics for my 7 year old son who's never been to any type of hospital appointment before so he was a little anxious. Drom the first lady we seen right until the last person, They were all brilliant with him, caring, very much on his level, spoke to my son in a way he understood and made sure he understood what was going to happen. As parents they were very informative, explained everything so clearly and we never felt we were rushed and any questions were answered. Just a brilliant team altogether. Thank you for great care 😊
Visited Ophthalmology on October 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Exemplary service!
Rated 5 stars out of 5
by Christopher Nowak - Posted on 03 September 2024
I had occasion to visit A&E this morning at 8 am due to having a severe pain on the left side of my back, made worse when I took a deep breath. I was seen by the triage team and didn't have to wait long before I had bloods taken and an ECG. I was then seen shortly after by a young lady doctor in training who was extremely professional and empathetic. After examining me she called another doctor in to see me. He giving me a full examination and asking pertinent questions he said he would send me for a chedt xray. After i came back he said he would like to use ultrasound to check my aorta and abdomen. After doing this he brought in his colleague, another doctor, to check his findings. He did this very thoroughly and to confirm his findings as for a consultant to come in and look at the ultrasound imagery. They confirmed I had a cyst on my left kidney but couldn't see any other issues apart from an infection in my lower left side. I was given a course of antibiotics and told to come back if the pain worsened or didn't go in a few days. All in all I was there for approximately 4 hours. The treatment I received was absolutely excellent from all concerned and their actions, professionalism and care showed me why we have the best health service in the world!
Visited Accident and emergency services on September 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Fantastic careing staff
Rated 5 stars out of 5
by Stuart smith - Posted on 06 September 2024
Today I had a colonoscopy at DRI, the staff were superb and a credit to the NHS. I was put at ease right from the start and talked thru every step of the procedure. It was not as bad as you might imagine, Fortunately mine was clear of anything nasty but I urge you to do this as it could save lives by early detection and treatment of anything found. Thank you all so much.
Visited Endocrinology and Metabolic Medicine on September 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Great care from start to finish
Rated 5 stars out of 5
by Sue - Posted on 01 October 2024
I was very concerned re catching Covid in hospital. This was taken into consideration and every effort was made to safeguard me. A&e were very efficient and I felt listened to and cared for
Visited Accident and emergency services on September 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2024
After attending the A&E I was admitted on to AMU Ward. The Nurses looked after me really well. They all were lovely they went above and help me. They were really nice and polite. Thank you to all on AMU for making me feel better.
Visited Accident and emergency services on September 2024
Doncaster Royal Infirmary has not yet replied.
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust