Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy unit
Rated 5 stars out of 5
by steven hearne - Posted on 13 July 2023
Visited for a fast track colonoscopy.All the staff were friendly,professional and reassuring.The whole procedure was pain free.
Visited Endocrinology and Metabolic Medicine on April 2023
Review titled Doncaster Royal Infirmary
Replied on 20 July 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Great A E staff and doctors
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2023
Have to say a big thank you to the girl on reception in a e at 4am in the morning but when I left to go to acute assessment ward everything failed no communication no heating no blankets felt failed
Visited Accident and emergency services on March 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing with us your experience at Doncaster Royal Infirmary. I'm so glad you were happy with the attitude of this member of staff, but I'm sorry to hear things weren't as smooth sailing afterwards. If you wish, you can speak with our Patient Advice & Liaison team about your concerns. Their contact details are: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes Libby
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Review titled Brilliant lovely people
Rated 5 stars out of 5
by Christine Booth - Posted on 14 March 2023
Absolutely amazing Doctor and the nurses were fantastic cannot praise them enough .I started to feel faint and they could not do enough for me this happend 3 times so I was very anxious, but they all helped me .Thankyou so much
Visited Gynaecology on March 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received, despite it being during a scary time. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Thank you to all A&E and ambulance staff in February and March when my husband had to get an ambulance both times. He was treated very well even though they were very busy. We were both grateful for the the help and advice he was given. It was a long wait in A&E then waiting for a bed on the ward but not the fault of the department. I can't understand why people moan all the time and are abusive to the staff. They were polite and courteous at all times to us. Thank you again
Visited Accident and emergency services on March 2023
Review titled Doncaster Royal Infirmary
Replied on 15 May 2023
Thank you for sharing your experience with us. I am so pleased to hear how much the care and compassion of staff impacted your visit, despite it being during what sounds like a busy period. I will share your story with the department, who I'm sure will be incredibly grateful to receive such wonderful feedback. With best wishes, Libby
Provided by Care opinion
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Review titled Jasmine centre are amazing
Rated 5 stars out of 5
by Megan Cook - Posted on 22 March 2023
Referred to the breast centre for a lump they were so sensitive and kind every one from the HCA to the nurses and consultants I got my results back within two days. They are fantastic very grateful for all they do. They took their time with me, explained everything that was happening cannot thank them enough.
Visited Breast cancer services on March 2023
Review titled Doncaster Royal Infirmary
Replied on 15 May 2023
Thank you for sharing your recent experience at the Jasmine Centre with us. I am so pleased to read how happy you were with the all round care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
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Review titled Amazing service at urgent care
Rated 4 stars out of 5
by Mrs Bee - Posted on 12 March 2023
Thank you so much to the dr who did a thorough assessment and care of our 8 month son who was poorly with a fever. You did an amazing job at listening to our concerns, explaining your clinical findings and the management plan. We felt very safe and confident with your assessment and would like to pass on our sincere thanks.
Visited Urgent Treatment Centre on March 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received at what was probably a worrying time. I will share your kind feedback with the Paediatric department, who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
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Review titled Excellent support from A&E staff
by Jadss85 - Posted on 15 February 2023
I'd just like to provide some feedback regarding a member of staff at Doncaster hospital who was working in A&E. She was a lovely lady with dark hair, I think she had glasses too, she was on the left desk as you walk through the main doors into A&E at 12pm when I checked my daughter in. I was in floods of tears over an argument I'd had with my daughters Dad just before getting to A&E, she tried her best to calm me down and was really understanding and patient with my crying aswell as trying to make me feel better and making sure my daughter was seen as quickly as possible. It's little things like that in a time of crisis that I'll never forget, please could someone pass on my thanks and appreciation 🩷
Visited February 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing with us your experience. It sounds like you were having a very stressful time, and I'm so glad this member of staff showed you the empathy you needed. I will pass on this lovely feedback to the team in the department so that hopefully they can pass it on to the lady you refer to. Best wishes Libby
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Review titled I was in good hands for colonoscopy
by Bluebird2 - Posted on 15 February 2023
Had a colonoscopy at DRI. Was very worried about it but was reassured from start to finish I was in good hands. I would just like to praise their professionalism also the recovery experience after the procedure. All in all a good result for me.
Visited February 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thanks for sharing your recent experience with us. I hope you are feeling much better now. I will share your kind words with the team involved in your care! Best wishes Libby
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Review titled The best care
Rated 5 stars out of 5
by Kath Woffenden - Posted on 10 February 2023
From the receptionist ,to the doctors and nurses at A and E ,I had the best care possible. I waited about an hour before being seen. I saw 2 doctors and 2 nurses for a head injury .Each professional was friendly ,thorough and very caring .They took their time to examine me thoroughly .I felt I had the best care possible .Well done DRI!
Visited Accident and emergency services on February 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Helpful staff
Rated 5 stars out of 5
by Carol Longden - Posted on 16 February 2023
I wish to say "thank you" to all the staff who offered their help every time I stopped to catch my breath whilst on the way to the X-ray dept this morning (16/2/23). I appreciated that the staff concerned were on their way to wherever they needed to be but still took the time to make sure I didn't need assistance. Thank you also to the staff in the X-ray dept for their help.
Visited Don't know on February 2023
Review titled Doncaster Royal Infirmary
Replied on 12 May 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. It is so wonderful to hear that you were receiving excellent care before you even got to your appointment. Very proud of our staff! Thank you again for sharing. Best wishes Libby
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Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust