Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled exemplar service
Rated 5 stars out of 5
by Alison Ward - Posted on 03 July 2024
Thank you to all the doctors, nurses and auxiliary staff. Everyone was absolutely amazing, considerate, compassionate and caring. They managed our expectations and kept us informed at all times. I had expected long waits and people in corridors.. we didn't see any of that. they kept us fed and watered. honestly what a fabulous team of people ... well done everyone
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Wonderful Care
Rated 5 stars out of 5
by jim Sweetnam - Posted on 06 June 2024
I was in DRI with bladder cancer. The treatment and care was superb. It could not have been better. I came back to out patients where I found the surgeon and nurses extremely caring. It is a wonderful hospital. Thank you.
Visited Urology on June 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled thank you
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
I nervously attended the women's hospital outpatients department today for a colposcopy. I had no need to worry as the staff were amazing from the moment I arrived at reception through to leaving the hospital. Thank you all so much.
Visited Gynaecology on June 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Dave Horton - Posted on 04 June 2024
Had an appointment yesterday for an ebus All the staff in the department were excellent. The procedure was explained clearly. I was unable to have the examination because of an unexpected complication.Many thanks for the outstanding care.
Visited Endocrinology and Metabolic Medicine on June 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled insoluble
by Anonymous - Posted on 03 June 2024
We had to use the emergency clinic for my daughter and myself a few times. I have never experienced such a situation in my life. Terrible service, never a solution. They make you wait for hours and send you without doing any tests or directing you to the clinic. My daughter had a Lego piece stuck in her nose. They asked me to watch a video on YouTube and try it. I was shocked. Frankly, I sense a harassment policy. I have been trying to benefit from the health conditions in this country for a year. Moreover, they charged me a very high amount of health fee for a visa before I even entered the country. The health system scares people and does not inspire confidence.
Visited Accident and emergency services on May 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Totally disjointed care from nursing staff
Rated 1 star out of 5
by John - Posted on 20 May 2024
Credit where it is due. Firstly the surgeon and anaesthetist were superb and most of the nursing staff friendly. The food served was also very acceptable. From there it goes downhill fast The overall feeling by myself and he 3 other patients in my ward was that the 4 day stay was marred totally by disjointed communication. Asking staff questions about time scales ,medication, discharge information made it very clear to all of us that staff did not have a clue about answers to questions so they avoided them or made something up and made a hasty retreat. When you are a patient you feel that all control of your life is taken away from you. The big problem is supervision. We never saw a sister in 4 days .Everyone , all ranks of staff seemed scared to make any decision. Fobbing of patients and disappearing as soon as possible seemed to be the culture in this hospital. Prescribed medicines. ,brought in by patients in my ward were listed , and then locked away, ignored and not dispensed. The answer given in ever case was " they are not listed" It was only on my discharge day that a new staff nurse appeared, checked on my drugs list and said " I don't understand, they are listed" I then told her I had been told they were waiting for the doctor to come and discharge me and have the discharge drugs issued. I was speechless when she came back with the discharge letter and drugs in her hand and and told me all this had been completed yesterday ! ! So much for shortage of beds. Competent staff who are properly supervised would go some way towards bringing this hospital into the 21st century. If these were isolated incidents I would not be too concerned. This could be just one badly supervised ward. But my son and grandson had been in patients at DRI this year and their experiences were disturbingly similar Did they do review ? No I think they were just glad to get away from Doncaster Royal Infirmary Having run my own business with 55 employees, until retirement, I would have been bankrupt if I had run it like Doncaster Royal Infirmary.
Visited Urology on May 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Very impressed
Rated 5 stars out of 5
by Joanne Thorpe - Posted on 20 May 2024
All the staff were lovely and helpful. I was very impressed by the whole experience.I was in and out very quickly.
Visited Ear, Nose & Throat on May 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Ward s12 ENT excellent staff
Rated 5 stars out of 5
by Clare Whate - Posted on 30 May 2024
I have just come out of hospital today after a short stay on ward s12. The staff not only made me feel so welcome and looked after but they did an outstanding job with difficult patients and everyone of them were friendly and helpful. The atmosphere was so nice on there because of the staff. The doctors and pharmacist did everything they could to help and reassure me. Fantastic ward with outstanding staff. So grateful for them all.
Visited Ear, Nose & Throat on May 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
I had a CT scan this morning with contrasts.The person doing this couldn’t have been kinder, I was very nervous especially of having the needle put in as I have very poor veins. I hardly felt a thing she was very gentle and reassuring.
Visited Don't know on April 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Cancel appointment
Rated 3 stars out of 5
by Mark Owen - Posted on 08 May 2024
Hello iv tried ringing you I would like to ask if I could change my appointment as my car will not start its at urology please let me no thanks sorry for any inconvenience this may have caused
Visited Urology on April 2024
Doncaster Royal Infirmary has not yet replied.
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust