Dorset County Hospital
Williams Avenue, Dorchester, Dorset, DT1 2JYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First rate experience of A&E
Rated 5 stars out of 5
by Edward Parham - Posted on 01 March 2023
Very early on Thursday 16 February I brought my wife into A&E as advised. She was immediately attended to as she was in considerable pain. We were greatly impressed by the efficiency of the department and the support offered by nursing and ancillary staff, not least by the effort kindness and good humour of the young Nigerian doctor on duty.
Visited Accident and emergency services on February 2023
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Edward, It is fantastic to hear about the care your wife received from the staff in the Emergency Department at Dorset County Hospital. Thank you so much for taking the time to leave your feedback – I will ensure the staff involved in your wife's care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Very Impressed and very Gratefull.
Rated 5 stars out of 5
by Simon - Posted on 07 March 2023
Beginning of February I was taken to A&E, Didnt realise but at the time I was suffering from a UTI and Sepsis, I was all over the place and very concerned, All staff at A&E were excellent, and were on top of things very quickly, and very calming, keeping me informed what was going on. All can say is thank you all.
Visited Accident and emergency services on February 2023
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Simon, Thank you so much for taking the time to leave your feedback - it is fantastic to hear about the care you received from the staff in the Emergency Department at Dorset County Hospital. I will ensure the staff involved in your care are made aware of your lovely comments. I hope you are making progress in your recovery. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Excellence is the word
Rated 5 stars out of 5
by Katherine Eastwood - Posted on 23 January 2023
Initial chat with consultant in gastrology to discuss pros and cons of Rig procedure, previously suggested by dietician. Information given in sensitive, kindly manner on both occasions. Several meetings later with the nutrician nurse, whom I can't praise enough,resulted in admission to proceed. Radiology dept - the deed was done accompanied by 'Queen' - a popular choice! Pre and after op, care was on Ridgeway ward where, despite obvious work load, nursing skills were superb as was the team spirit and cheerful atmosphere. Daily cleaning was thorough and speed of bed changing - remarkable. Top marks to chef - porridge was delicious. Home again: impression left is of professional medical treatment delivered with utmost care; patient welfare being paramount. Felt a little 'special'. Thank you to all whom I met.
Visited Gastrointestinal and Liver services on January 2023
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Katherine, Please accept my apologies for the delay in responding to your feedback. It is fantastic to hear about the care you received from the staff involved in your care - thank you so much for taking the time to leave your feedback. I will ensure the staff and departments mentioned are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Fantastic unit
Rated 5 stars out of 5
by Sammie Johnston - Posted on 12 December 2022
I went in unplanned to have my unborn baby monitored and I was seen straight away, absolutely no waiting around. This is my second baby and second time I have chosen to have my maternity care at Dorchester hospital. The hospital is warm and clean. All staff are so friendly, reassuring and informative, wether they are the midwifes, doctors or surgeons. They really are worth their weight in gold.
Visited Maternity services on December 2022
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Sammie, Apologies for the delay in responding to your feedback. Thank you for taking the time to your feedback - I will ensure that the Maternity Unit are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Fantastic care
Rated 5 stars out of 5
by Beth - Posted on 28 November 2022
I had a colonoscopy several days ago and the care from the team was amazing. The nurses were all lovely and reassuring and the consultant was wonderful, very gentle and kind. Thank you to all.
Visited Colorectal cancer services on November 2022
Review titled Dorset County Hospital
Replied on 09 December 2022
Hello Beth, Thank you for taking the time to leave your comments, it is fantastic to hear about the care you received from the staff in the Colonoscopy team. I will ensure the staff involved in your care are made aware of your feedback - this is the high standard of care that we hope to achieve for all our patients and I know they will appreciate your lovely comments. Best wishes Alison Male Head of Patient Experience
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Review titled Terrific staff
Rated 5 stars out of 5
by Frances Smythe - Posted on 13 October 2022
Took my 98 year old mother in law for scheduled gynae appointment yesterday. She was dreading it, literally quaking. However, the wonderful staff at Womens' Health did everything possible to make an unpleasant procedure bearable. You know who you all are, you were kindliness personified. Thank you, thank you
Visited Gynaecology on October 2022
Review titled Dorset County Hospital
Replied on 28 October 2022
Hello Frances, Thank you for taking the time to leave feedback - it is fantastic to hear about the care your mother-in-law received from the staff in Womens' Health – this is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. I will ensure the staff involved in your care are made aware of your lovely comments. Best wishes to you and your mother-in-law. Alison Male Head of Patient Experience
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2022
I had to come to Dorchester a&e twice in the space of a few days after being referred by 111. I was triaged in perfectly reasonable time and before I knew it I was sat comfortable in the P section of the recently refurbished a&e. The team was very thorough and did not rush anything. I was in a&e for several hours and all the staff I met in that time were very friendly, which is even more helpful when I feel anxious in medical environments. I just wished I could remember the names of the team who helped me.
Visited Accident and emergency services on September 2022
Review titled Dorset County Hospital
Replied on 28 October 2022
Hello, Thank you for taking the time to leave your feedback - it is fantastic to hear about the care you received from the staff in the Emergency Department at Dorset County Hospital. I will ensure the staff in the Emergency Department are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience
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Review titled Wonderful team.
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
I have already ongoing ear problems since I was a child and, including a mastoidectomy and am now 80 years old. The team at Dorchester ent are absolutely amazing. I am awaiting further treatment for problems with my balance and have every trust in their ability to rectify my problem.
Visited Ear, Nose & Throat on September 2022
Review titled Dorset County Hospital
Replied on 28 October 2022
Hello, Thank you for taking the time to leave feedback about your experience in the ENT department at Dorset County Hospital. it is fantastic to hear about the care you have received, and I will ensure the staff involved in your care are made aware of your lovely comments. This is the high standard of care that we hope to achieve for all our patients, and it is great to see we are getting it right. Best wishes Alison Male Head of Patient Experience
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Review titled Apparently It wasn’t a medical emergency
Rated 1 star out of 5
by Tom Copp - Posted on 05 September 2022
Very bad and staff are extremely rude I have a ulcer in my leg that is currently an open wound and I was told in A&E they only deal with broken bones and heart attacks and I was asked to leave when I am in extreme pain I have not slept for three days now
Visited Accident and emergency services on September 2022
Review titled Dorset County Hospital
Replied on 12 September 2022
Hello Tom, I am sorry to hear your feedback regarding your care in the Emergency Department at Dorset County Hospital. I’m concerned to read your comments and would welcome the opportunity to investigate them further. Should you wish us to do this, please do contact the Patient Experience Team on 0800 7838058 or email pals@dchft.nhs.uk to let us know some further detail and we would be very glad to help you further. Best wishes Alison Male Head of Patient Experience
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Review titled Amazing support
Rated 5 stars out of 5
by Madeleine Duke - Posted on 21 September 2022
I was diagnosed with skin cancer over a year ago and have had many interactions, all positive, with the dermatology cancer care nurses during this time. I have been hugely impressed by their professionalism and support. Earlier this month I had an appointment. The consultant and two cancer care team members went above and beyond to support me. I was truly overwhelmed and am so grateful. DCH and skin cancer suffers are lucky to have such an incredible team. Thank you all.
Visited Dermatology on September 2022
Review titled Dorset County Hospital
Replied on 28 October 2022
Hello Madeleine, It is fantastic to hear about the care you have received from the staff in the Dermatology department over the last year. Thank you so much for taking the time to leave feedback to let us know how we are doing – I will ensure that all staff involved in your care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience
Information supplied by Dorset County Hospital NHS Foundation Trust