Dorset County Hospital
Williams Avenue, Dorchester, Dorset, DT1 2JYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lack of appointment.
Rated 3 stars out of 5
by Anonymous - Posted on 22 January 2024
Following spouses loss of hearing in one ear in Jan 2023 referral made to ENT. Told be put on waiting list of about year, was stressed that should be treated as urgent and gp recontact. Nearly year on no appointment,two texts checking still need appointment. Spouse has now suffered other serious health matter of similar nature which cause was quickly diagnosed. The concern is that had ENT examination taken place it may have identified the issue that has caused the latest issue as it seems likely that it is same as caused hearing loss a year ago. Earlier identification of cause/symptoms may have led to early intervention preventing this latest lifechanging issue.
Visited Ear, Nose & Throat on February 2023
Review titled Dorset County Hospital
Replied on 19 April 2024
Hello Thank you for leaving your feedback, please accept our apologies that we have been unable to respond until now. I am sorry to hear about your experience in the ENT department and the wait for treatment. I completely understand you frustration and how this has now impacted your spouse's health in other ways. We would welcome the opportunity to look into this further. Should you wish us to, please contact the Patient Experience Team on tel 0800 783 8058 or email pals@dchft.nhs.uk to let us know some more details and we would be very glad to help you further. Best wishes Julia Woodhouse Patient Experience Co-ordinator
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Review titled Great Service
Rated 5 stars out of 5
by Mrs June King - Posted on 27 February 2023
I wanted to personally thank Doctors Nursing Staff on Ridgeway Ward and Purbeck Wards for so careingly looking after my Mother-in-law Beryl King for the last 3 Weeks couldn’t fault them at all thank you sadly she passed away Sat 25th Feb again there care was impeccable.
Visited Older people's services on February 2023
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Mrs King, Please accept my sincere condolences for your sad loss; thank you for taking the time to leave your lovely feedback at such a difficult time for you and your family. It is fantastic to hear about the care your mother in law received from the staff on Ridgeway and Purbeck wards – I will ensure the staff involved in your mother in law's care are made aware of your thanks and comments. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled First rate experience of A&E
Rated 5 stars out of 5
by Edward Parham - Posted on 01 March 2023
Very early on Thursday 16 February I brought my wife into A&E as advised. She was immediately attended to as she was in considerable pain. We were greatly impressed by the efficiency of the department and the support offered by nursing and ancillary staff, not least by the effort kindness and good humour of the young Nigerian doctor on duty.
Visited Accident and emergency services on February 2023
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Edward, It is fantastic to hear about the care your wife received from the staff in the Emergency Department at Dorset County Hospital. Thank you so much for taking the time to leave your feedback – I will ensure the staff involved in your wife's care are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Very Impressed and very Gratefull.
Rated 5 stars out of 5
by Simon - Posted on 07 March 2023
Beginning of February I was taken to A&E, Didnt realise but at the time I was suffering from a UTI and Sepsis, I was all over the place and very concerned, All staff at A&E were excellent, and were on top of things very quickly, and very calming, keeping me informed what was going on. All can say is thank you all.
Visited Accident and emergency services on February 2023
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Simon, Thank you so much for taking the time to leave your feedback - it is fantastic to hear about the care you received from the staff in the Emergency Department at Dorset County Hospital. I will ensure the staff involved in your care are made aware of your lovely comments. I hope you are making progress in your recovery. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Excellence is the word
Rated 5 stars out of 5
by Katherine Eastwood - Posted on 23 January 2023
Initial chat with consultant in gastrology to discuss pros and cons of Rig procedure, previously suggested by dietician. Information given in sensitive, kindly manner on both occasions. Several meetings later with the nutrician nurse, whom I can't praise enough,resulted in admission to proceed. Radiology dept - the deed was done accompanied by 'Queen' - a popular choice! Pre and after op, care was on Ridgeway ward where, despite obvious work load, nursing skills were superb as was the team spirit and cheerful atmosphere. Daily cleaning was thorough and speed of bed changing - remarkable. Top marks to chef - porridge was delicious. Home again: impression left is of professional medical treatment delivered with utmost care; patient welfare being paramount. Felt a little 'special'. Thank you to all whom I met.
Visited Gastrointestinal and Liver services on January 2023
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Katherine, Please accept my apologies for the delay in responding to your feedback. It is fantastic to hear about the care you received from the staff involved in your care - thank you so much for taking the time to leave your feedback. I will ensure the staff and departments mentioned are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Fantastic unit
Rated 5 stars out of 5
by Sammie Johnston - Posted on 12 December 2022
I went in unplanned to have my unborn baby monitored and I was seen straight away, absolutely no waiting around. This is my second baby and second time I have chosen to have my maternity care at Dorchester hospital. The hospital is warm and clean. All staff are so friendly, reassuring and informative, wether they are the midwifes, doctors or surgeons. They really are worth their weight in gold.
Visited Maternity services on December 2022
Review titled Dorset County Hospital
Replied on 17 March 2023
Hello Sammie, Apologies for the delay in responding to your feedback. Thank you for taking the time to your feedback - I will ensure that the Maternity Unit are made aware of your lovely comments. Best wishes Alison Male Head of Patient Experience & Engagement
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Review titled Fantastic care
Rated 5 stars out of 5
by Beth - Posted on 28 November 2022
I had a colonoscopy several days ago and the care from the team was amazing. The nurses were all lovely and reassuring and the consultant was wonderful, very gentle and kind. Thank you to all.
Visited Colorectal cancer services on November 2022
Review titled Dorset County Hospital
Replied on 09 December 2022
Hello Beth, Thank you for taking the time to leave your comments, it is fantastic to hear about the care you received from the staff in the Colonoscopy team. I will ensure the staff involved in your care are made aware of your feedback - this is the high standard of care that we hope to achieve for all our patients and I know they will appreciate your lovely comments. Best wishes Alison Male Head of Patient Experience
Information supplied by Dorset County Hospital NHS Foundation Trust