Edgware Community Hospital
Burnt Oak Broadway, Edgware, Middlesex, HA8 0ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Poor Service at Main Reception
Rated 3 stars out of 5
by Anonymous - Posted on 17 July 2024
I arrived at main reception for Edgware Community Hospital in plenty of time for my first appointment with the Diabetes Clinic. The staff member on reception could not tell me where to go and made no effort to find out where I needed to go. She seemed completely disinterested and would not help me. I had to search all the outpatient departments until I found a sign which was a long way from reception. I could have missed this important appointment that I had waited 6 months for. Luckily I allowed lots of extra time but I really think the lady on reception at 11.00 17/7/24 should not be in this role or needs a lot of training. Surely her role is to help members of the public to get to their appointments. She made a terrible impression. Better signage at the main entrance would help to especially if staff members are going to be so unhelpful. I was shocked. I haven’t encountered this at Barnet or Hampstead Royal Free hospitals where receptionists are really good.
Visited Don't know on July 2024
Edgware Community Hospital has not yet replied.
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Review titled Walk In Centre - excellent except 1 nurse needs updating
Rated 5 stars out of 5
by Ellenbee - Posted on 01 August 2024
I had insect bites which resulted in very large blisters, one over an inch in diameter. On Tuesday 30/07/24 I went to the walk in centre around 15:30 and was seen by the triage nurse almost instantly. She prescribed antibiotics. So far, so good. I asked if she would pierce the blister to remove pressure and she told me that they don't deroof blisters at the walk-in centre. If it gets worse then go to A & E. So I left, in and out within 15 minutes - yipee! The next day, Weds 31/07/24, I had to go back to the walk-in centre as the largest blister had burst of it's own accord. This time I arrived around 16:45 and there was a queue. Nevertheless I was seen by triage within 20 mins, this different nurse (advanced practitioner) said to go back to wait and we will deroof your blister. I waited, less than an hour, and another wonderful nurse deroofed 2 blisters, which relieved the pressure and made me so much more comfortable. So the nurse I saw in triage on Weds 30/07 needs to know that Edgware Community Hospital does deroof blisters. Apart from that, I experienced a great service.
Visited Don't know on July 2024
Edgware Community Hospital has not yet replied.
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Review titled Painless blood tests
Rated 4 stars out of 5
by Beck - Posted on 18 June 2024
I go here because blood tests I occasionally have are always painless. Usually minimal waiting time and lovely staff, good facilities. On the downside there is a dangerous dog which is walked on the grounds and sadly I felt threatened by the female owner. So I'd be very wary on my next future visit
Visited Day treatment services on June 2024
Edgware Community Hospital has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by zuleyha onur - Posted on 24 June 2024
thank you doctors and nurses you were lovely excellent staff when I went saw me straight away explained everything very nice tone
Visited Ophthalmology on June 2024
Edgware Community Hospital has not yet replied.
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Review titled Excellent service to patients
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
By accident I was in Edgware Community Hospital 2 hours before I had a booking for a blood test. I asked in Outpatients A whether it was possible to have the sampling done earlier than the appointed time. The receptionist booked me in but cautioned that I would possibly have a long wait. I was called after a short wait of about 10 minutes. The phebotomist, operating in bay 4, was excellent; very efficient and professional. I hardly felt the needle going in. I am very happy with the care that I received.
Visited Day treatment services on June 2024
Edgware Community Hospital has not yet replied.
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Review titled Helpful and very profesdional
Rated 5 stars out of 5
by Dr Margaret Clark - Posted on 23 May 2024
This ophthalmic department, while always busy. Is well organised and staffed by lovely, helpful professional. The female optometrist I saw at the end of the morning was encouraging and very helpful. Thorough in her feedback.
Visited Ophthalmology on May 2024
Edgware Community Hospital has not yet replied.
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Review titled Good hospital but there are things to improve
Rated 4 stars out of 5
by Larina - Posted on 15 April 2024
1. Please highlight in a letter that patients might need to wait up to 4 hours. As a neurodivergent person I overlooked this part and depends on the situation it can cause some problem. 2. At the reception area, please clarify where you suppose to queue for Eye clinic, where Ear and etc. I got shouted because I didn't get straight away so as many other people. Overall I had a good experience, and a doctor was friendly and knowledgeable with a clear communication.
Visited Ophthalmology on April 2024
Edgware Community Hospital has not yet replied.
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Review titled Ignore patient for over 6 month
Rated 1 star out of 5
by M.P - Posted on 09 May 2024
I am drug user I just referred from Gp to this hospital to stop it’s been more than 6 months no one give me appointment just once gave appointment and when I arrived there they said Dr left the hospital will give you another appointment and it’s been more than 6 months and never give me appointment I can’t contact this rubbish hospital no one answer the phone just worse ever service for some one really need help to stop drug
Visited Drug and alcohol Services on February 2024
Edgware Community Hospital has not yet replied.
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Review titled The centre is excellent! All the staff are brilliant.
by Neurorehabcentre - Posted on 05 January 2024
I woke up one morning and noticed that my lip had dropped. I had a stroke in November 2023. I came to the Rehab centre soon after. The centre is excellent! All the staff are brilliant with their jobs that they have to do and are so caring.
Visited January 2024
Provided by Care opinion
Review titled Edgware Community Hospital
Replied on 13 January 2024
Thank you for writing your story and we are pleased that you have found the NeuroRehab Centre excellent and the staff helpful. We are glad that we have been able to support your recovery.
Provided by Care opinion
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Review titled I like the environment of the centre
by plushy78 - Posted on 05 January 2024
I was in hospital for two weeks before I came to the Rehab centre. I prefer to be here in the Rehab centre so that I can focus on rehabilitation. I had a mild stoke about a month ago. I like the environment of the centre, I like the view outside of my window and there's an outdoor area in the centre for some fresh air, which is very good.
Visited January 2024
Provided by Care opinion
Review titled Edgware Community Hospital
Replied on 13 January 2024
Dear @plushy78, thank you for taking time to tell us your story. It’s good to hear that you can focus on your recovery at the Neurorehab centre and that you can get some fresh air in our outdoor area. We appreciate hearing about your experience at the centre.
Provided by Care opinion
Information supplied by Royal Free London NHS Foundation Trust