Edgware Community Hospital
Burnt Oak Broadway, Edgware, Middlesex, HA8 0ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Edgware Community Hospital.
Reviews
-
Review titled Very Poor Service at Main Reception
Rated 3 stars out of 5
by Anonymous - Posted on 17 July 2024
I arrived at main reception for Edgware Community Hospital in plenty of time for my first appointment with the Diabetes Clinic. The staff member on reception could not tell me where to go and made no effort to find out where I needed to go. She seemed completely disinterested and would not help me. I had to search all the outpatient departments until I found a sign which was a long way from reception. I could have missed this important appointment that I had waited 6 months for. Luckily I allowed lots of extra time but I really think the lady on reception at 11.00 17/7/24 should not be in this role or needs a lot of training. Surely her role is to help members of the public to get to their appointments. She made a terrible impression. Better signage at the main entrance would help to especially if staff members are going to be so unhelpful. I was shocked. I haven’t encountered this at Barnet or Hampstead Royal Free hospitals where receptionists are really good.
Visited Don't know on July 2024
Edgware Community Hospital has not yet replied.
-
Review titled Painless blood tests
Rated 4 stars out of 5
by Beck - Posted on 18 June 2024
I go here because blood tests I occasionally have are always painless. Usually minimal waiting time and lovely staff, good facilities. On the downside there is a dangerous dog which is walked on the grounds and sadly I felt threatened by the female owner. So I'd be very wary on my next future visit
Visited Day treatment services on June 2024
Edgware Community Hospital has not yet replied.
-
Review titled Excellent staff
Rated 5 stars out of 5
by zuleyha onur - Posted on 24 June 2024
thank you doctors and nurses you were lovely excellent staff when I went saw me straight away explained everything very nice tone
Visited Ophthalmology on June 2024
Edgware Community Hospital has not yet replied.
-
Review titled Excellent service to patients
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
By accident I was in Edgware Community Hospital 2 hours before I had a booking for a blood test. I asked in Outpatients A whether it was possible to have the sampling done earlier than the appointed time. The receptionist booked me in but cautioned that I would possibly have a long wait. I was called after a short wait of about 10 minutes. The phebotomist, operating in bay 4, was excellent; very efficient and professional. I hardly felt the needle going in. I am very happy with the care that I received.
Visited Day treatment services on June 2024
Edgware Community Hospital has not yet replied.
-
Review titled Helpful and very profesdional
Rated 5 stars out of 5
by Dr Margaret Clark - Posted on 23 May 2024
This ophthalmic department, while always busy. Is well organised and staffed by lovely, helpful professional. The female optometrist I saw at the end of the morning was encouraging and very helpful. Thorough in her feedback.
Visited Ophthalmology on May 2024
Edgware Community Hospital has not yet replied.
-
Review titled Good hospital but there are things to improve
Rated 4 stars out of 5
by Larina - Posted on 15 April 2024
1. Please highlight in a letter that patients might need to wait up to 4 hours. As a neurodivergent person I overlooked this part and depends on the situation it can cause some problem. 2. At the reception area, please clarify where you suppose to queue for Eye clinic, where Ear and etc. I got shouted because I didn't get straight away so as many other people. Overall I had a good experience, and a doctor was friendly and knowledgeable with a clear communication.
Visited Ophthalmology on April 2024
Edgware Community Hospital has not yet replied.
-
Review titled Ignore patient for over 6 month
Rated 1 star out of 5
by M.P - Posted on 09 May 2024
I am drug user I just referred from Gp to this hospital to stop it’s been more than 6 months no one give me appointment just once gave appointment and when I arrived there they said Dr left the hospital will give you another appointment and it’s been more than 6 months and never give me appointment I can’t contact this rubbish hospital no one answer the phone just worse ever service for some one really need help to stop drug
Visited Drug and alcohol Services on February 2024
Edgware Community Hospital has not yet replied.
-
Review titled The centre is excellent! All the staff are brilliant.
by Neurorehabcentre - Posted on 05 January 2024
I woke up one morning and noticed that my lip had dropped. I had a stroke in November 2023. I came to the Rehab centre soon after. The centre is excellent! All the staff are brilliant with their jobs that they have to do and are so caring.
Visited January 2024
Provided by Care opinion
Review titled Edgware Community Hospital
Replied on 13 January 2024
Thank you for writing your story and we are pleased that you have found the NeuroRehab Centre excellent and the staff helpful. We are glad that we have been able to support your recovery.
Provided by Care opinion
-
Review titled I like the environment of the centre
by plushy78 - Posted on 05 January 2024
I was in hospital for two weeks before I came to the Rehab centre. I prefer to be here in the Rehab centre so that I can focus on rehabilitation. I had a mild stoke about a month ago. I like the environment of the centre, I like the view outside of my window and there's an outdoor area in the centre for some fresh air, which is very good.
Visited January 2024
Provided by Care opinion
Review titled Edgware Community Hospital
Replied on 13 January 2024
Dear @plushy78, thank you for taking time to tell us your story. It’s good to hear that you can focus on your recovery at the Neurorehab centre and that you can get some fresh air in our outdoor area. We appreciate hearing about your experience at the centre.
Provided by Care opinion
-
Review titled Happy with service but a few slight suggestions!
by GB patient - Posted on 06 October 2023
I was diagnosed with Guillain Barre Syndrome in Barnet General Hospital in July. I spent 8 weeks in ICU, 10 days in Spruce Ward ( mainly for Stroke Patients) and then transferred to NRC Edgware. I was very happy to come here and my experience has been very positive. The nursing staff generally have a good balance between caring for me, and encouraging me to be independent as I have improved. They have also been very welcoming and flexible towards my visitors - and even made them cups of tea. The Physios and OT teams have also helped me a lot - particularly at the gym sessions and making the steps between wheelchair and rollator/zimmer and then on to independent walking. They have assessed my home needs and arranged for the equipment to be delivered ready for a home visit. I have also enjoyed the breakfast club and cooking sessions. Although there are activities with volunteers etc in the afternoon and I have been lucky to have a lot of visitors, I feel it would be beneficial if there were a few more exercise opportunities in the afternoon ( I know we can do them independently but it is not quite the same! ) Likewise for the weekend - I have had lots of visitors and also gone out but it must be very boring for some. I have also really appreciated going into the outdoor space - particularly with grandchildren and my dog! It is a shame it looks a bit neglected - perhaps some volunteers could help! It has been great to spend 4 weeks in a ‘safe space’ while I continued to improve and with people who helped me. Also a shout out for the doctors who have answered all my questions and treated me with respect.
Visited October 2023
Provided by Care opinion
Edgware Community Hospital has not yet replied.
Information supplied by Royal Free London NHS Foundation Trust