Epsom Hospital
Dorking Road, Epsom, Surrey, KT18 7EGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
I have just been discharged from Swift ward (I think that was the name) after having day surgery today and the overall experience was great. I was admitted at 12:30 and was going down for surgery by just after 13:30 which was brilliant. The nurse in the surgical unit was incredible and they were short of a receptionist so she was doing absolutely everything without a single complaint or showing any signs of not wanting to be there. She was so warm and friendly and really relaxed me before surgery. Then the anaesthetist, surgeon and student anaesthetist were great. They were keeping my spirits up and showed so much care and attention. Followed by my surgeons who I absolutely adore as I’ve been with them regularly for over a year now and the nurses on the ward it was overall a really lovely experience despite it being an unpleasant (and repeated) surgery. The staff at Epsom hospital work so hard and it’s so nice to see them happy and laughing when you know their job is definitely not easy. They hey do not get enough credit for what they do to make every patient feel cared for.
Visited Don't know on December 2024
Epsom Hospital has not yet replied.
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Review titled Excellent Treatment & Service
Rated 5 stars out of 5
by Patricia French - Posted on 20 December 2024
I have just had my second session with the Hand Therapy, Care Therapy Services after having my wrist in plaster for 6 weeks as a result of a Colles' Fracture. The treatment at A&E was excellent and the follow up at the Fracture Clinic and now Care Therapy were equally excellent. Thank you so much for your care and attention.
Visited Don't know on December 2024
Epsom Hospital has not yet replied.
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Review titled Fantastic care on Christmas Day in difficult conditions
Rated 5 stars out of 5
by James - Posted on 02 January 2025
I got admitted on Christmas Day with a severe chest infection, the staff (with what would have been a difficult day for many reasons) were attentive, considerate, kind and professional. I'd like to personally thank the team working that day who looked after me. I run a company making medical devices and just goes to show no one is immune and the importance of looking after and monitoring your own health. Since then I've fully recovered and just had a follow up call from the hospital asking how I am. Thank you for everything you do.
Visited Accident and emergency services on December 2024
Epsom Hospital has not yet replied.
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Review titled Appalling Accident & Emergency
Rated 1 star out of 5
by Dee - Posted on 17 November 2024
Was referred by 111 to utc. Arrived to be told it was shut - it wasn’t - so ended in a&e. The experience was shockingly bad. Anyone who finds themselves in a&e understands there are issues but when there is no management or leadership in a department, you have a situation where there is no one to help ensure that people understand their situation as part of the overall Unit function. We were lied to when we arrived. Ongoing there was no communication with patients on an individual or group basis about ongoing issues and delays and it’s seriously hard to reconcile that people are working flat out when nursing staff are sat around laughing and joking at their desks when people who were advised of a 3/4 hour wait on arrival and are still sat 5/6 hours later. The reception desk are brilliant and don’t deserve to have to cover for their higher paid colleagues. In submitting this review it has been rejected 3 times because I included words only in capitals - these were the accepted abbreviations of your departments!
Visited Accident and emergency services on November 2024
Epsom Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by A Flynn - Posted on 16 November 2024
Great staff, all we met were professional, caring and helpful. Attended Childrens A&E and then Casey ward.
Visited Accident and emergency services on November 2024
Epsom Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2024
Entire visit from A & E to the Diabetic Clinic was one that showed compassion and caring. Staff explained how Diabetes can be controlled and staff spent time showing us injection techniques and sharing her knowledge. The receptionist made us very welcome and the dietician and specialist nurse gave us confidence by providing knowledge in a caring manner. Thank you all so much for your time.
Visited Diabetic Medicine on November 2024
Epsom Hospital has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
Had my first child under the care of Epsom antenatal and at Epsom Hospital maternity unit. The whole team across the nine months and for the birth were amazing. The care I got for the birth was everything I’d have wanted. I know a few women who’ve had their babies under the care of Epsom and all speak very highly. The midwives were caring, attentive and made me feel safe and looked after throughout. They are the prime example of the kind of people you want working in the NHS caring for you at your most vulnerable.
Visited Maternity services on November 2024
Epsom Hospital has not yet replied.
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Review titled Fantastically efficient and kind staff
Rated 5 stars out of 5
by Amanda Elliott - Posted on 06 November 2024
I was seen in the ENT department this morning under the ‘two week rule’. Prior to this I received a phone call from a lovely nurse, who was very informative and then soon after another call with details of my appointment, all within a week of my GP’s referral. I was extremely nervous about the nasal endoscopy, having had a very nasty experience of this in the past and about what the results might be. The doctor who saw me (I don’t remember his name) was fantastic. He explained everything very well and did his utmost to set my mind at rest. He was really kind. The procedure was carried out swiftly and virtually without discomfort. Thankfully all was well. The doctor then took time to explain what to do next and about my medication. I am so grateful for his time and attention to detail as well as to all the other staff involved. Thank you so much.
Visited Ear, Nose & Throat on November 2024
Epsom Hospital has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Andy cooper - Posted on 03 September 2024
I cannot thank sam, vanessa and valerie enough for thier kindness, patience and total professialism in performing a tooth extraction and biopsy today. I am a very nervous dental patient, but was at ease throughout both procedures, which were completed quickly and with no discomfort. Thankyou so much.
Visited Oral and Maxillofacial Surgery on September 2024
Epsom Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jennifer V - Posted on 16 August 2024
I was treated with the utmost courtesy, care, compassion & professionalism by all the staff that I encountered at Epsom Hospital's A&E department today, following an accident. Thank you all so much, you were fantastic.
Visited Accident and emergency services on August 2024
Epsom Hospital has not yet replied.
Information supplied by Epsom and St Helier University Hospitals NHS Trust