Erith and District Hospital
Erith Hospital, Urgent Care 01322356116, Park Crescent, Erith, Kent, DA8 3EEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Ellie Cashnella - Posted on 30 November 2024
I have recently come here for my partner I think this practice is very poor they are not very professional, as he has infection inside his leg we went their on a Saturday morning, when he was seen by the doctor he wasn’t very understanding wouldn’t let my partner explain anything sent him away with 5 days worth of antibiotics, his words was if doesn’t get better within 3 days to come back, 3 days went by and we had to go back they done x-ray said everything was fine to go home and continue what we was doing I asked saying does he not need stronger antibiotics or more they said no and sent us away, came to the end of the antibiotics and was still really bad so we had to go up darenth valley A&E they said the infection hasn’t got any better and looks very angry so basically the antibiotics they prescribed didn’t even work! If they was very experienced with this type of thing I would rather them sent us up A&E at the beginning so could have sorted it properly, as the infection could have gone to his bone!
Visited Paediatrics services on November 2024
Review titled Erith and District Hospital
Replied on 04 December 2024
Dear Ellie Thank you for taking the time to provide us with your feedback, I am sorry that your experience when you attended with your partner was not a positive one. It is difficult to answer with detail as I have not got the clinical notes to view. Generally antibiotics take 3 days to start working which is why you were told to return after 3 days if there was no improvement. The Doctor that saw him on his return visit must have been happy with how it was going or they would have changed the management or referred him elsewhere. As I said earlier it is difficult to give a detailed response without the clinical notes and speaking to the clinicians, but I am sorry that your partner needed to attend A&E. If you would like me to look into this further your partner will need to contact me and I am happy to do so. I do hope your partner is recovering well Kind Regards Sue
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Review titled Horrible staff
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2024
I would like to start by saying I had a really good experience with the doctor he was very attentive. However the receptionist staff were very rude and lack hospitality and communication skills. I was asking questions about checking in as I had previously called 111 and I was met with passive aggressive attitude and a rude response. They did not answer my question but attacked me with their words. After I saw the doctor I asked where the closest pharmacy is and they told me to google it ? And were very dismissive. I am not happy about this. maybe you should employ people who actually enjoy their jobs and want to help people.
Visited Don't know on August 2024
Erith and District Hospital has not yet replied.
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2024
From reception to the doctors, totally careless profissionals. We look like they are working for free. Take ages to call the next patient even when I almost empty. Took my daughter there with high fever and very strong cough, the doctor didn't even touch her and said she had nothing. I had to take her to another hospital and find out she had pneumonia and is under going a 14 days antibiotics. Why have a place like this open, just using our tax money if profissionals working here don't like to work. It is a shame!
Visited Paediatrics services on May 2024
Review titled Erith and District Hospital
Replied on 29 May 2024
Thank you for taking the time to provide us with your feedback. We welcome all feedback both good and bad and it is shared with the wider team so that learning may be shared, and we able to improve the service we offer to patients. I am sorry that you were not happy with the treatment your Daughter received when you attended with her. I am glad she received the treatment needed, and do hope she's recovering well. Best Wishes Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Urgent care
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2024
I experienced nothing but rudeness when attending the centre today from both the nurse and the doctor. When you are unwell enough to have to use this service, you do not expect to be spoken to rudely or as if you are being a nuisance by being there. Neither of them really listened to concerns or symptoms and some things were just not acknowledged at all! Having been referred by 111 for an urgent appointment (as GP was not able to offer an appointment for 3 weeks) feeling very unwell, the service was just not as expected. It is not like people choose to have to use this service, they have things that they would much rather be doing, a little compassion and respect makes the world of a difference. On the other hand, the reception staff were helpful in keeping people updated of wait times and answering queries.
Visited Don't know on April 2024
Review titled Erith and District Hospital
Replied on 25 April 2024
Thank you for taking the time to provide us with your feedback and I am sorry your experience of using our service was not a positive one. Our aim is for all patients to leave feeling they have been listened to and given the best treatment or advice we can offer in a UTC setting. We do have a certain level of professionalism that we expect from all our staff and I am sorry if you felt you did not receive this today when you attended. This will be discussed with the clinical team. Thank you also for the kind comments you shared regarding the Reception staff I will share this with them. Best Wishes Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Great practice
Rated 5 stars out of 5
by Marion Petherick - Posted on 17 April 2024
Having attended today I can only express how pleased I was with every aspect of my treatment. Did not have to wait too long to be seen, diagnosed broken wrist, X-ray and then right arm put in plaster with sling. Total time 1 hour. Kind and friendly staff. Highly recommend
Visited Musculo-skeletal services on April 2024
Review titled Erith and District Hospital
Replied on 17 April 2024
Dear Marion, Thank you for taking the time to provide us with your positive feedback from your visit to the Urgent Treatment Centre at Erith. I am glad to hear you were happy with the service and the treatment you received. I will share your kind comments with the staff and on behalf of us all we wish you a full and speedy recovery. Best Wishes Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Walk in
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2023
There was no water and was told they had no drinking water on the premises, I was supporting my 2year old grandson and his mother who is due to give birth in 2weeks , it’s disgusting that basic human needs are neglected
Visited Don't know on May 2023
Review titled Erith and District Hospital
Replied on 18 May 2023
Thank you for taking the time to provide us with your feedback. There is drinking water available on request from reception in the Urgent Treatment Centre and I apologise if this was not offered to you when you enquired. Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Excellent X ray department
Rated 5 stars out of 5
by Margaret - Posted on 20 March 2023
Fantastic service and spotlessly clean war bunker! Unusual place to have a x ray but highly recommend treatment here. Professional friendly staff who gave clear explanation of procedure. Spacious waiting area with a lovely atmosphere.
Visited Diagnostic Imaging on March 2023
Review titled Erith and District Hospital
Replied on 18 August 2023
Thank you for taking the time to write such lovely feedback. It's always a joy to read reviews where our staff get is so right. With our best wishes Radiology Department
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Review titled Do not recommend
Rated 2 stars out of 5
by Gabriela - Posted on 02 March 2023
We had to wait about 2 hours and got told it was because "we booked in for an illness when it was an injury" by the lady. We know we didn't as all the questions we answered were injury related, so it must have been an error. The woman also had an innappropriate tone when talking to me which was not professional at all especially in a hospital. This isn't the first time she was rude and disrespectful to us as we have come here before. The service was good however the way she dealt with the situation was not acceptable.
Visited Don't know on March 2023
Review titled Erith and District Hospital
Replied on 03 March 2023
Thank you for taking the time to provide us with your feedback, we welcome all feedback which is shared with the wider team to improve our service. Having checked the system yesterday the waits were comparable for both illness and injuries most of they day, so regardless of how you booked in it would have had very little bearing on the waiting time. However, I am sorry if you felt the situation was not dealt with in a professional manner and this will be fed back to the staff, but am glad to read you were happy with the service. With Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled Poor Urgent Care Service
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
My four year old was really poorly we called 111 and said to go to Erith Walk in for 7. We then waited an hour checked with reception desk to find out how many people are in front of us she said we are after the lady that’s just gone in. The lady left and the doctor kept us waiting another 30min! In total an hour and half wait! Once in the doctor asked the usual questions saw she had a rash saw her throat was red, high temperature and stuck a stick down her throat which really upset her as she was not ready didn’t even warn her. He then said well it could be a virus or borderline scarlet fever. I asked well which one is it as Scarlet has to be treated. He said well just to cover ourselves let’s just say it’s borderline scarlet fever. So I said can you give me antibiotics for her? He said no just do what you’re doing and give her calpol. My daughter was in tears regards to her throat being so sore and him being so child unfriendly! He was so unprofessional and not child friendly at all! I went the next day for a second opinion to another doctors surgery as she was deteriorating and found out she did have scarlet fever and was given the correct medication. I’m glad I went with my gut feeling he got a second opinion. I will never go to Erith Walk-in again!
Visited Don't know on February 2023
Review titled Erith and District Hospital
Replied on 03 March 2023
Thank you for your feedback, we welcome all feedback and share it with our wider team to improve the service we offer. Please accept my apologies that your visit to us was not a positive experience. Regarding the waiting times, whilst we do our best to keep them to a minimum in busy periods like we are currently seeing, they are often higher than we would like. Due to the fact our service provides unscheduled care we do not have any control over the volume of patients attending at any one time. I am sorry to read you felt the consultation was not conducted with the professionalism that we do expect from all our staff. I am afraid I am unable to comment on the consultation as I do not have your Daughter's details, but if you could provide me with them I will be able to investigate and provide you with a response. I am glad to hear you sought further medical treatment for your Daughter and I do hope she is recovering well. With Kind Regards Sue Hopkins Senior Operations Manager Bexley Unscheduled Care
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Review titled X-Ray Department
Rated 5 stars out of 5
by Tony C - Posted on 22 February 2023
Had to attend this afternoon ( 22/2/23) for two x-Rays and I would like to compliment both staff working in the department this afternoon. They were both so polite and efficient. A real credit to the NHS. Thank you both.
Visited Diagnostic Imaging on February 2023
Review titled Erith and District Hospital
Replied on 18 August 2023
Thank you for this lovely review, it's always a joy to read such feedback. With our best wishes Eirth Radiology Department
Information supplied by Dartford and Gravesham NHS Trust