Fairfield Hospital
Rochdale Old Road, Bury, Lancashire, BL9 7TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Jojo - Posted on 15 December 2024
I had to wait over 12 months for my ent (capitals not allowed apparently) appointment but once I was seen I was very well looked after. I had surgery this week, 2 years after my symptoms began and 18 months after first seeing my GP. The surgeon, anaesthetists and nursing staff on ward 12 were all excellent. They explained everything, kept me informed, looked after me and laughed with me. I have recently complained to Fairfield about their parking and a less than helpful experience I had in a&e but this experience has restored my faith. Thankyou to all concerned- you’re great!
Visited Ear, Nose & Throat on December 2024
Review titled Fairfield Hospital
Replied on 17 December 2024
Dear Jojo Thank you for taking the time to share your your experience of the care you received from ENT surgical staff and ward 12 at Fairfield General Hospital. We appreciate your kind feedback and we are delighted to hear that you felt you were well looked after, that our staff communicated were full of humour. We will escalate your grateful comments to the senior leadership team so they can ensure colleagues involved in your care are recognised and we are sure they will be thrilled to know you feel they made a difference and restored their faith in our trust. Kind regards The Patient Experience Team
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Review titled I do like them they put up with me and I'm awkward
Rated 5 stars out of 5
by Peter Winstanley - Posted on 27 November 2024
Last need was my heart attack October 2024 got stented and sorted with brilliant Staff and Docs. They also sorted my Stroke in 2021 and several bladder cancers in 2023. I'm not allowed to name the staff but I love you all dearly. Thanks Peter Wynn
Visited Cardiology on October 2024
Review titled Fairfield Hospital
Replied on 27 November 2024
Dear Peter Thank you for taking the time to share feedback on your experience regards the care and support provided from colleagues across several health specialities. It is heart warming to hear that you felt our staff have been ‘brilliant’ and efficient. We are confident that our staff will be very happy to hear your high praise, with you posting such lovely comments regarding the care they delivered. Kind Regards The Patient Experience Team
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Review titled Worst parking in NHS history
Rated 1 star out of 5
by Worst parking in NHS history - Posted on 18 October 2024
2 time I have not been able to attend cardiology appointment for to No parking Again I was there 1hr before appointment and could not get a space. In the end I had to cancel my cardiology appointment for the 2nd Friday in a row. Absolutely a dump this place, needs to close down and start again, please please refer me to north Manchester. Parking is great there. Worst hospital I have ever been to for parking in my life
Visited Cardiology on October 2024
Review titled Fairfield Hospital
Replied on 18 October 2024
Dear Patient We were sorry to read of your experience in trying to park ahead of your Cardiology appointment. We appreciate how frustrated and inconvenienced you must have felt in having to cancel your appointment. This is not the experience we aim to provide to our service users. We acknowledge the challenges with car parking and we are continually working on solutions to try and alleviate these issues. All the same we welcome your feedback which we have escalated the senior leadership team for review. In the meantime, if you do wish to transfer your care to another hospital, we suggest you contact your GP or contact our Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday so they can try to support you with this process. Once again, please accept our apologies and be reassured that we do take all feedback seriously. Kind regards The Patient Experience Team
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Review titled Not for Fairfield
by David - Posted on 10 June 2024
I have been to the hospital twice with a collapsed lung and each time it has been shockingly poor. You could say it's my own fault for returning. Over the years I have been to several hospitals with a collapsed lung and it's normally a quick in and out job. They listen to your chest, send you for x-ray and then pump the air out. The first time I came I had to tell the medics to stop and get someone else as I think they were planning on sticking a kebab skewer in my chest On this occasion I have had to wait just short of 5 hours for someone to even listen to my chest. I was seen at triage about an hour after arriving, then I went for bloods about an hour later but nearly missed them as they had written the wrong name. About an hour after that I got a call from the hospital asking if I have left, while I was sat in reception. The porter had brought my notes but not me. At nearly 5 and a half hours I am still sat here having just had an x-ray and it appears the hospital is getting busier, so I'm not hopeful for the next 5 hours. Wish me look. Fingers crossed I'll leave before I have work tomorrow and in one piece.
Visited June 2024
Review titled Fairfield Hospital
Replied on 30 July 2024
Dear David Please accept our delay in responding to your comment. There has been a technical problem in accessing comments for Fairfield General Hospital on the NHS Website reviews page which has only just been resolved. We were sorry to hear about your experience when you attended A&E for a collapsed lung in June and we appreciate that you have had previous experience in having this efficiently treated. It is regrettable that you felt this was not the case when you attended this summer. As it is difficult to respond properly without knowing the full facts, we encourage you if you have not already done so, to contact our Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. PALS will ensure your case is properly investigated and an adequate response is provided to your concerns. In the meantime, we have forwarded your post to the senior leadership team for review however we will need your full details to properly identify your care episode. Kind regards The Patient Experience Team
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Review titled Excellent A&E experience
by Suzanne - Posted on 04 June 2024
I've left a bad review in the past but feel when an experience is good a review should also be left. I attended A&E on Monday 3 June and all staff from the member of staff from Bardoc on arrival to every nurse and doctor I saw they were all highly professional and friendly. I hate hospitals and always feel anxious when attending but my experience could not be faulted.
Visited June 2024
Review titled Fairfield Hospital
Replied on 30 July 2024
Dear Suzanne Firstly, please accept our delay in responding to your kind feedback. There has been a technical problem in accessing comments for Fairfield General Hospital on the NHS Website reviews page which has only just been resolved. Secondly, we thank you so much for taking the time to share your feedback about your experience of attending A&E and delighted to hear that you felt our staff were professional and friendly. Lastly, we have escalated your lovely comments to the senior leadership team so they can recognise the staff involved in your care episode who helped to reduce your anxiety and provided a faultless service. Kind regards Trudy
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Review titled Didn't get any answers
by Disgusted sane patient - Posted on 21 April 2023
A&E did not give me the help and answers I needed. No one has bothered to tell me my head scan results. Apparently, I’ve not suffered a stroke, but they are supposedly referring me to a TIA stroke outpatients? I’m only 52 and hope whatever did happen never happens again, but Fairfield hasn’t given me any of the answers I need and deserve. Zero respect given or shown and after an almost 7-hr wait, I feel totally neglected. It made me think well they are not interested, so I walked out.
Visited April 2023
Provided by Care opinion
Review titled Fairfield Hospital
Replied on 30 July 2024
Dear Service User Please accept our delay in responding to your comment. There has been a technical problem in accessing comments for Fairfield General Hospital on the NHS Website reviews page which has only just been resolved. We were sorry to hear that you feel neglected and that you have not been given all the answers you deserved regards the medical emergency you presented with at the time, which later resulted in you leaving the department before being officially discharged. The NCA Patient Advice and Liaison Service (PALS) would be happy to investigate the matter further and can be contacted via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Kind regards The Patient Experience Team
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Review titled Lack of stroke care
by Disgusted sane patient - Posted on 05 July 2023
My MRI results got lost then sent to a unknown doctor that nobody has ever heard of. Fairfield general won't discuss my results with me and said they are “too busy” and I need to stop being anxious and more understanding that they are very busy. I have now decided not to get these results and live my life however long I have left.
Visited April 2023
Provided by Care opinion
Review titled Fairfield Hospital
Replied on 30 July 2024
Dear Service User Thank you for your earlier post, as advised in our original response, please accept our delay in responding to your comment. There has been a technical problem in accessing comments for Fairfield General Hospital on the NHS Website reviews page which has only just been resolved. We were sorry to hear that your MRI results have been misplaced which has led to you deciding not to pursue them due to our staff saying they are too busy to discuss them. It is difficult to respond to this comment without more detail and we strongly encourage you to contact PALS, if you have not already done so, so they can fully investigate your care episode and locate your MRI results. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust