Florence Nightingale Community Hospital
London Road, Derby, Derbyshire, DE1 2QYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Cannot get in contact
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2024
Elderly parents trying to contact to ask about MRI details have tried on multiple occasions. When calls were finally answered, they were put through to a department that answered and just put the phone down, four times. Sounded like the department was having a Christmas party. Only want to confirm the MRI appointment - disgraceful service.
Visited Don't know on November 2024
Florence Nightingale Community Hospital has not yet replied.
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Review titled Phone call.
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2023
Today 05/04/2023 I’ve called the hospital more specifically the dermatology department due to not being able to attend my appointment- I had been trying to call for a good amount of time prior with no luck as the line was constantly engaged, which I understand it’s busy. What I don’t understand is the disgusting attitude from the women on the end of the phone when I eventually got through, who felt the need to state the time to me as though I was stupid or as though I’d purposely left it. I hadn’t. Whilst I know these services are busy and have a lot on I don’t find that to be any excuse and really think people ought to think about how they speak to patients. You have no idea what’s going on in a persons life and what the impact of your negative attitude could do to a person. All I ask is that in future you think and do better.
Visited Dermatology on April 2023
Review titled Florence Nightingale Community Hospital
Replied on 28 April 2023
Good Afternoon- ID 33392 Thank you for contacting the Trust about your recent experience within the Florence Nightingale Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement and your comments will be shared with the managers for Dermatology. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.00. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Unbelievably rude and inattentive staff
Rated 1 star out of 5
by Brandon - Posted on 02 April 2023
I arrived for a scheduled blood test on time, and neither of the electronic registration stations were responding when trying to sign in. I looked around for a member of staff but one was not present. I wanted to wait for a worker who was doing the blood tests to come out so that I could grab their attention, however the waiting room was empty so no one would be called. There was no reception for phlebotomy, so I headed to the main reception after five or so minutes of not being able to find anyone. No one was at main reception either, possibly due to it being a quiet Sunday afternoon, so I headed back to phlebotomy. I finally caught the attention of a worker, and after explaining that their machines weren't working they very rudely told me to hand my form as if that wasn't what I had been trying to do for the past 15 minutes. I took a seat in the empty waiting room and eventually another worker appeared to tell me that they would not do the test as I was more than 20 minutes late for my appointment. At this exact moment it has just passed 20 minutes since my scheduled appointment, and I knew that I had given the other worker my form well within 20 minutes of my appointment time, so they had clearly waited to check me in such that they wouldn't have to do the test. This worker was even ruder than the first, and stated that they were very busy (to an empty waiting room), there was nothing they could do, and that I had somehow wasted *their* time for going out of my way to try and find someone actually working who wanted to make it possible for me to sign in on time. I can't believe how I was spoken to and how absolutely no consideration was taken into account. I don't know what anyone was expecting me to have done in the situation to make my appointment. There will absolutely be evidence available that I a) attempted to sign in using the machine within 20 minutes of my appointment time and also b) physically gave a worker my form within 20 minutes of my appointment time. I then had the pleasure of paying £2.40 for exactly 30 minutes of parking, and the next blood test I would be able to book was over 2 weeks later.
Visited Don't know on April 2023
Review titled Florence Nightingale Community Hospital
Replied on 14 April 2023
Good afternoon- ID 32738 Thank you for contacting the Trust about your recent experience within the Florence Nightingale Community Hospital I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.00. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Ward 3 is nothing short of amazing
Rated 5 stars out of 5
by Eammon - Posted on 20 April 2023
I was sent here from royal Derby, from the first minute until the very last ward 3 was amazing, the staff from hostesses to sisters , hca staff , physio team, occupational therapy team, nurses and maintenance and cleaning, they were absolutely fantastic, really couldn't fault 1 aspect of my stay here which was 4 weeks. I've got so much admiration for this ward . They really helped me and everyone else in there. This ward is a massive credit to the nhs
Visited Rehabilitation on March 2023
Review titled Florence Nightingale Community Hospital
Replied on 11 May 2023
Good morning - ID 33703 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 3 at the Florence Nightingale Community Hospital. I will forward your kind comments to the manager for this Ward to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Broken
Rated 1 star out of 5
by Helen raimondo - Posted on 26 February 2023
I visited the diabetic clinic last week and sat with the nurse. I have lost over 4 stone and was happy but she said to me that it's not good enough as my bloods had gone up a bit I asked her for moor time to see if I could do this with out insulin and to my chock horror she maid a comment to me that as devastated me am so so upset . She said would you rather be skinny and dead !!!!!!!! I just couldn't say anything to her am so sad that someone in her profession would say something like that !!!!!! Heart broken
Visited Diabetic Medicine on February 2023
Review titled Florence Nightingale Community Hospital
Replied on 03 March 2023
Dear Ms Raimondo- ID 31721 Thank you for contacting the Trust about your recent experience at the Diabetic clinic within the Florence Nightingale Community Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled No walk in
Rated 1 star out of 5
by Sarah Lee - Posted on 13 February 2023
The phlebotomy service is no longer able to do walk in blood test apparently, even thou it states it does on their website. Upon further investigation they must provide this service for accessibility customers but according to them they don't.
Visited Don't know on February 2023
Review titled Florence Nightingale Community Hospital
Replied on 15 February 2023
Good morning, Sarah, (Pals Concern I.D-31327) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled The most amazing experience for end of life
Rated 5 stars out of 5
by Clare Goulding - Posted on 22 March 2023
From the moment we were there with my mother in law, we were made to feel so welcome. Was shown around and where everything was. From the family room which has amazing facilities, to the garden and even the rooms, everything made you feel like you was at home. The staff are amazing, nothing is too much trouble, for a chat, for a cuppa or even just for reassurance they were there. We was only their 2 days. But the experience we felt while there was amazing. Keep up the amazing work you do. More places are needed like this
Visited Palliative Medicine on February 2023
Review titled Florence Nightingale Community Hospital
Replied on 30 March 2023
Good Morning Clare (Pals I.D-32407) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Florence Nightingale Hospital which you visited recently. We will forward your kind comments to the manager to the department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Really friendly staff all round, however!
Rated 5 stars out of 5
by Michael Casey - Posted on 01 February 2023
At e recent visit to the Dermatology department, I was seen by a different doctor than usual or what was on the appointment letter, I was initially fine with that, but it soon became apparent I was not being listened to, and was also being spoken whilst trying to explain what I wanted to say regards to the liaisons on my skin, then before i knew it the good Doctor offered me two options, the first was a procedure on the day I was there, (which I would have preferred) or cream that would be sent through the post, but before I could make a decision, I was given a pre typed note explaining the application of said cream, I don't know how I was no apply cream to an area of my skin that I could not see even with a mirror, The Doctor did say my wife could do it, but she is in a wheelchair and in a far worse condition than myself. I would like to say that before this appointment I was (and still am) very happy with the Florence Nightingale and every member of staff. and I feel this was a one-off situation!
Visited Dermatology on January 2023
Review titled Florence Nightingale Community Hospital
Replied on 02 February 2023
Good Morning Michael - Pals I.D: 31033 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the dermatology department which you visited recently. We will forward your kind comments to the manager for the dermatology department and ask that they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. In regards to your concerns regarding your views not being listened to- please contact the Patient Advice and Liaison service by email or telephone if you would like to discuss your concerns further. please quote the ID reference above, and call us on 01332 785156., or by email - uhdb.contactpalsderby@nhs.net The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust